Custom Bats Cricket Forum
Companies => Off-the-shelf companies => Gunn & Moore => Topic started by: pumakid on June 07, 2011, 09:03:30 PM
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First of all a lot of you may know the issues i had with my 2011 le batting gloves when the stitching on the padding on the index finger fell apart when i first used them. I wasn't happy that the high prices these gloves cost, was not reflected in their quality, but I decided to stand by them as I like using Traditional British brands. Today, however a similar thing happened to my 2011 le pads which has sickened me. The stitching surrounding the logo on the pads has come loose on the front pad so the logo is hanging from the knee roll. I have had enough. I expect better from 165 quid worth of softs. I feel that my money deserves better than this. I am not willing to accept anything other than a refund from GM directly- I refuse to send them to my retailer because it is not their problem. It is a manufacturing and company problem. I feel that GM only listen to their retailers and do not listen to the customers.
Here's the pads..... You can find the gloves elsewhere on the forum
(http://i689.photobucket.com/albums/vv256/ollysherwood/f8188b2b.jpg)
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It's sickened you??? Steady on buddy.....! :D :D
Have you spoken to GM about them yet?
I do agree it shouldn't happen....
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Would it not sicken you if you'd paid this much for top of the range softs? the gloves used once then fall apart and the pads open up after a max of 15 short uses. I would't mind, i haven't slid in them and my top score this season is 39...........
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I'm with Pumakid, I did make a thread that the quality of this years GM softs is not very good.
I didn't have any issues yet but the quality is seriously poor
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No, a cat painted blue and stapled to a telegraph pole would sicken me or a hamster placed in a microwave...a pair of expensive pads where the stitching is coming apart after limited use would annoy me but it wouldn't make me feel sick :D
So have you spoken to GM about them then?
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Emailed them but no response. I'm just waiting for them to tell me to talk to my supplier which I feel is wrong because the problem is with them, not the supplier. I feel more than annoyed. I'm 17, got a low paid part time job and when I buy expensive things, I expect them to last
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First port of call is contacting GM first, surely?
Perhaps by giving them a chance to sort the problem out before outing them here you may have stood more of a chance of a happy resolution. After all, GM can't fix a problem if they don't know about it.
Edit, if this happen today as you state, and you have emailed them, you've not really given them long to respond.
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They ask you to return and speak to the retailer as that's who your contract of sale is with and therefore the problem does involve them.
I think Edward being on this forum tells us they do listen to the end consumers and I imagine he'll be most helpful in getting it resolved. But there are correct channels in getting things like this sorted.
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I've already emailed them. A very dissatisfied customer should be able to voice his view where appropriate. That shouldn't determine whether they resolve my issue. We'll see how good their customer service is based on the outcome..
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They ask you to return and speak to the retailer as that's who your contract of sale is with and therefore the problem does involve them.
I think Edward being on this forum tells us they do listen to the end consumers and I imagine he'll be most helpful in getting it resolved. But there are correct channels in getting things like this sorted.
OK some may think i'm being harsh, but as i've said this is the second time in several months this has happened. Ok so my contract of sale is with the shop but the issue is with the brand. I want to see how they react and what they do to try and resole such an issue
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Olly, 2 wrongs don't make a right.
GM will sell many thousands of pads and gloves each year and some will have faults as no one yet has perfected perfection. The fact that you have had 2 items with stitching problems does not prove beyond doubt they cannot make a decent pad or glove, it more likely points to the fact that you have been very unlucky.
I think you should have a good think about your post as it is not fair and balanced, nor will it induce a positive reply, if it were aimed at me I'd not even bother speaking to you but instead point you to the place of purchase.
I don't see how you expect a member of the forum to read this and pull any strings.
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OK some may think i'm being harsh, but as i've said this is the second time in several months this has happened. Ok so my contract of sale is with the shop but the issue is with the brand. I want to see how they react and what they do to try and resole such an issue
Had you taken them back to the shop, they'd have been replaced. What more needs resolving about your own issue?
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Olly, 2 wrongs don't make a right.
GM will sell many thousands of pads and gloves each year and some will have faults as no one yet has perfected perfection. The fact that you have had 2 items with stitching problems does not prove beyond doubt they cannot make a decent pad or glove, it more likely points to the fact that you have been very unlucky.
I think you should have a good think about your post as it is not fair and balanced, nor will it induce a positive reply, if it were aimed at me I'd not even bother speaking to you but instead point you to the place of purchase.
I don't see how you expect a member of the forum to read this and pull any strings.
I'm not trying to come across as acting over the top. I can't come across as being happy and dismissive because I feel that I have been seriously mugged off with poor quality goods. I just want to know whether I am really unlucky or is it a bigger problem. I don't want Edward or any other GM representative to think i'm being unfair, but I want them to take my points and use them to help them improve and stop such issues from happening again. I know for a fact there are many more people than me and coverdrive that have had problems.
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Had you taken them back to the shop, they'd have been replaced. What more needs resolving about the issue?
What would stop them from having the same problems though?
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How many people feel the need to write a thread saying that they bought pads and they were fine, the majority is usually silent.....
You have been unlucky.
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What would stop them from having the same problems though?
If, in the event it is an issue with all pads, they'd have had loads back and will have replaced a lot of pads. So it'd be in their interests to get it right for next season. Returns mean you're losing money.
If you have just been unlucky, then you've been unlucky.
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Although I agree quality is not very good this year but that doesn't mean all of the pads will have same issue, as Mike said you got unlucky they make thousands of pads and gloves so if one or two are defected then its normal tbh.
Deal with any company even likes of APple have defected products.
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What would stop them from having the same problems though?
Once your situation is resolved, then the time comes to contact Edward/Gm whether it be on here or elsewhere and report your findings and if you have them, suggestions.
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I know for a fact that owzat have had a lot sent back. My worry there is that both my pads and gloves have had bad stitching. Somebody's doing something very wrong to be getting two products faulty. One product line then fair enough- but at least two?!!?!? Something must be done.
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I know for a fact that owzat have had a lot sent back. My worry there is that both my pads and gloves have had bad stitching. Somebody's doing something very wrong to be getting two products faulty. One product line then fair enough- but at least two?!!?!? Something must be done.
Then I'd suggest they are aware of the problem and will be moving to fix it for next year, as no company wants a bad reputation or to be sending out lots of replacements.
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I know for a fact that owzat have had a lot sent back. My worry there is that both my pads and gloves have had bad stitching. Somebody's doing something very wrong to be getting two products faulty. One product line then fair enough- but at least two?!!?!? Something must be done.
With respect, if YOU know that Owzat have had a lot sent back then I imagine GM probably know that too. :)
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The problem with this thread is that you come across like the worst kind of Daily Mail commentard who is wholly irrational and angry. Deal with it in a courteous fashion, get your problem resolved and then build the case for the prosecution. Doing it as you have makes you come across as extremely immature.
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The problem with this thread is that you come across like the worst kind of Daily Mail commentard who is wholly irrational and angry. Deal with it in a courteous fashion, get your problem resolved and then build the case for the prosecution. Doing it as you have makes you come across as extremely immature.
I'm not going to deny that i am angry. Who in the right mind wouldn't be angry? Therefore this should be taken into account when you start judging me.
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Shall we just delete this whole thread and start again in the morning?
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I think Tim's point is that your anger isn't going to help you get the resolution you want!
Put simply, wind your neck in, talk to GM and let them sort it, if they refuse to then that is a different matter but seeing as how 'Owzat have had a lot sent back' that would seem remote at the very least.
If your nice then they'll be nice!
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I'm not going to deny that i am angry. Who in the right mind wouldn't be angry? Therefore this should be taken into account when you start judging me.
People aren't judging you, they're just saying there are better plans of action to take than coming out and slating a company like this, at least get their side of the story first, I'm sure they're willing to replace it because it's a faulty product! It's not like they've intentionally messed it up mate. You've got to step back and take a good look at the situation before going head-first into it like you have done.
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I'm not going to deny that i am angry. Who in the right mind wouldn't be angry? Therefore this should be taken into account when you start judging me.
With age and experience, you will learn that 'anger' is something very much overrated. No one is judging you, merely advising that your current aggro approach may not lead to the best result.
Who in there right mind wouldn't be angry? Me, and I dare say most folks here. Get your refund/replacement from the retail outlet and then seek to discuss the matter with GM. I can almost guarantee that you will get no refund from GM directly though, they just will not be set up to do such things, hence dealers and retails outlets.
At the end of the day it is a pair of pads, not worth getting angry for.
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With age and experience, you will learn that 'anger' is something very much overrated. No one is judging you, merely advising that your current aggro approach may not lead to the best result.
Who in there right mind wouldn't be angry? Me, and I dare say most folks here. Get your refund/replacement from the retail outlet and then seek to discuss the matter with GM. I can almost guarantee that you will get no refund from GM directly though, they just will not be set up to do such things, hence dealers and retails outlets.
At the end of the day it is a pair of pads, not worth getting angry for.
Ok you go on about age and experience, but if you were 17, had forked out so much on softs and they were falling apart after minimal use you wouldn't be best pleased
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Ok you go on about age and experience, but if you were 17, had forked out so much on softs and they were falling apart after minimal use you wouldn't be best pleased
Really? There is quite a difference between 'not best pleased' and starting an attention seeking thread using curse words.
We are trying to advise you on a better approach, there is no point getting funny with us just because we haven't all agreed with you.
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I'd be happy to be earning at 17 tbh.
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Ok you go on about age and experience, but if you were 17, had forked out so much on softs and they were falling apart after minimal use you wouldn't be best pleased
Yes, but he's not 17 and has the experience to know that remaining calm and dealing with the problem in a mature way is likely to illicit a far more positive response! That's the whole point!
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Ok you go on about age and experience, but if you were 17, had forked out so much on softs and they were falling apart after minimal use you wouldn't be best pleased
Wouldn't be pleased, no. But there's more things in the world I'd get angry about, not a pair of pads which I could take back to a shop and get replaced.
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Yes, but he's not 17 and has the experience to know that remaining calm and dealing with the problem in a mature way is likely to illicit a far more positive response! That's the whole point!
Fair enough is that like, but it seems i am very unlucky for this to happen twice to so you must all take into account it isn't me taking one issue and going over the top. It's the second time in a few months from the same company. That's why i am angry.
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Fair enough is that like, but it seems i am very unlucky for this to happen twice to so you must all take into account it isn't me taking one issue and going over the top. It's the second time in a few months from the same company. That's why i am angry.
Did you not get a refund/replace for the gloves?
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No I didn't. Little time or care was taken in having them unevenly restitched.
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No I didn't. Little time or care was taken in having them unevenly restitched.
By whom?
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I am not sure. I sent them to the retailer who said they would sort them.
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Interesting. Might be worth mentioning that when you (calmly) contact GM.
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You'd be best off calling them up rather than emailing. I had a harrow bat break within 2 weeks of getting it from them 2 years ago. Called them up and they sent another free of charge and let me keep the old one. Its a lot easier to convey yourself on the phone so often they 'feel for you' a bit more and you get what you want.
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stopped using GM recently for reasons that i wont go in to on an open thread, get your money back and look elsewhere!
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Wow the stitching on your softs was dodgy, whats wrong with just taking them back to the shop? Starting a bitching thread doesn't appear particularly mature. I understand it's annoying but at the end of the day theyre a set of pads and gloves, thats all. Chill :)
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Take them back to the shop and theyll take appropriate action.
The reason GM use retailers is for things like this. Yes its the retailers problem for this as thats what they are there for. The retailer doesnt lose money from this. If they give you a credit/refund whatever then they get it back from GM.
400 pound bats can start cracking from the first net, and better quality cricket softs can wear good. Just because the softs are more top end does not mean they will last longer
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I have had things fall apart on me over here in Aus that I bought from GCCC, and I just took them back and they sent them away (which mean I was without some gear for a week) but they would end up either replacing the item, or giving me a store credit. At the end of the day we can't do anything, only agree or disagree with what you're saying. You're best off taking them back to shop you bought them and going through the warranty process.
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I have to say i had a pair of GM original gloves and the stitching came apart on one finger. One phone call later, an e mail of 3 pictures and GM sent me a new pair of gloves. I have beasted my GM Original LE pads all season and no problems what so ever. I can't talk highly enough about GM for customer service or the quality of their products, though i have to say the Talisman is up there too.
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DOn't take it personally but it is silly if you won't take your defected pads and gloves to your retailer, GM won't come to your doorstep with a replacement or refund cheque
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DOn't take it personally but it is silly if you won't take your defected pads and gloves to your retailer, GM won't come to your doorstep with a replacement or refund cheque
Silly if you live 100 miles away? Oh that's fine il pay the petrol or postage out of my own back pocket for something which is a manufacturing fault
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If you bought them in a shop, that's unfortunate, but also the risk you take, even though the product shouldn't fall apart.
If you bought them online, then you can return them and ask that postage that you paid originally is refunded (which is perfectly legitimate and the retailer is supposed to refund that), which means you end up at a loss of about a fiver.
Yes, I know you are 17 and don't have a great paying job, but your options are do that, and take a small hit or sit there and moan and get no sympathy and no return. Have you even spoken to the retailer and sent them the pictures you have posted on here? That would not be a bad place to start.
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You'd have a better chance of sorting this unfortunate series of events if you return them to your retailer instead of whinging to a forum which might be visited by a person from the Unicorn Group.
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The sooner you go the better, as softs warranties are alot shorter than a bat warranty. My puma gloves that fell apart and had a 3 month waranty, I had the problem in my 4th month, but I hadnt worn the much so they sent them away and in the end gave me a store credit.
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The sooner you go the better, as softs warranties are alot shorter than a bat warranty. My puma gloves that fell apart and had a 3 month waranty, I had the problem in my 4th month, but I hadnt worn the much so they sent them away and in the end gave me a store credit.
I emailed the store yesterday- thanks for this heads up
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I emailed the store yesterday- thanks for this heads up
That's all good. I'm not sure what GM's softs warranty is like, but I thought I'd just give you a heads up so you knew.