Custom Bats Cricket Forum
Equipment => Bats => Topic started by: Kulli on June 06, 2012, 08:15:39 PM
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Another broken bat, has the old edition stickers on it but was only bought at the beginning of last season (in NZ so can't really be returned to the retailer), and only used in around 10-11 games( plus probably around 20-30 nets) due to the player who owns it's father taking ill back home in SA.
Obviously not repairable but do you guys think it's worth contacting GM, obviously it's a bit more hassle than if we lived in the UK. I know these things happen but it's not a lot of use to get from a bat after shelling out 300 notes!
(http://img.photobucket.com/albums/v79/kullibino/Bilde005.jpg)
(http://img.photobucket.com/albums/v79/kullibino/Bilde002.jpg)
(http://img.photobucket.com/albums/v79/kullibino/Bilde.jpg)
(http://img.photobucket.com/albums/v79/kullibino/Bilde006.jpg)
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Looks like a storm damaged cleft to me, just how it's split. I'd contact GM!
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They could credit your local retailer so wouldn't have to mess around with shipping costs etc.
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For want of a better word that's shagged!
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For want of a better word that's shagged!
Nice technical phrase mate :D
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Haha, well it is!
Feel sorry for you mate, my Gray Nichols did this a few years ago, mind it was 2 or 3 seasons old by then
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They could credit your local retailer so wouldn't have to mess around with shipping costs etc.
Yeah, I said storm damaged to my mate too.
Our nearest retailer is probably somewhere in the North East of England unfortunately.
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I have emailed GM about this, hopefully I'll receive a quick reply, and let you guys know what they say.
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look forward to the update
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My Icon fissured in virtually exactly the same manner after a few net sessions nearly two years ago.
GM kindly replaced it for me for gratis via owzat cricket.
Excellent customer service all round.
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I have seen and heard of a few GM's with very similar damage to this recently
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My Icon fissured in virtually exactly the same manner after a few net sessions nearly two years ago.
GM kindly replaced it for me for gratis via owzat cricket.
Excellent customer service all round.
Noreply to the email I sent on Thu yet, but I'll give them a week.
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any update kulli??
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Nope, no reply at all from GM which is really disapointing
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Brittain Wynyard & Co. Ltd.
22 Heather Street
Parnell
P.O. Box 1438
Auckland
NEW ZEALAND
Tel: +64-9-309-0519
Fax: +64-9-379-0281
Email: sales@britwyn.co.nz
Their NZ distributor, might be worth contacting them.
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Cheers, will wing them a mail too and see if they at least bother to reply, if not Gm will be getting a phone call shortly.
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Just to add, having realised it had now been two week I send a mail to Edward Lowry through the forum, received a reply from Steve Wilkinson within an hour, and after a few more emails and pictures they offered to replace it FoC. Top customer service even if i had to use a service not open to the average punter to get there.
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well done Kulli, bet your very happy with the outcome!
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Well my mate is delighted, has promised me a crate of beers, which in Norway is about the price of a new GM Original!
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Sounds like a win win allround!
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Yep, and GM have likely won themselves a customer for life as he had put it in the bin before I said it looked like the sort of damage that they'd probably replace.
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haha bonus!
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GM are fantastic like that.
Good on them!
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Yeah, the only downside was 2 weeks with no reply when i just used the email quoted on the website, one of the perks of posting here I guess.
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Hmmmmm, after a super prompt response and promise to replace it asap Gm have gone very quiet, not sign of the bat and no reply to my emails either :( :(
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bat has arrived, to my mates delight, pic to follow.