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Forum News and Suggestions => Old Advertisers => Admin Board => Vitas Cricket => Topic started by: Ryan on December 13, 2012, 07:20:58 PM

Title: Quality customer service!
Post by: Ryan on December 13, 2012, 07:20:58 PM
Just wanted to say a big thanks to jake and the guys at vitas cricket, just received my slazenger v360 duffle/ backpack and I'm over the moon! Top price, top service and also free postage!

Thanks again!!
Title: Re: Quality customer service!
Post by: uknsaunders on December 13, 2012, 07:28:57 PM
Pics and review please
Title: Re: Quality customer service!
Post by: Ryan on December 13, 2012, 07:29:53 PM
Pics and review please

So demanding Nicholas
Title: Re: Quality customer service!
Post by: Ryan on December 13, 2012, 09:30:37 PM
Just for you nick, sorry for the poor pictures.

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193213.jpg)

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193223.jpg)

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193242.jpg)

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193259.jpg)

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193308.jpg)

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193334.jpg)

(http://i1248.photobucket.com/albums/hh498/Kelsallcustombats/20121213_193500.jpg)

Title: Re: Quality customer service!
Post by: Vitas Cricket on December 13, 2012, 09:33:34 PM
Not a problem mate, there seems to be no mention or pics of your little gifts though  ;)
Title: Re: Quality customer service!
Post by: 19reading87 on December 13, 2012, 09:47:48 PM
I loved my little gift!!!
Title: Re: Quality customer service!
Post by: Ryan on December 13, 2012, 09:48:01 PM
Not a problem mate, there seems to be no mention or pics of your little gifts though  ;)

Didn't know if you wanted me to mention that, but yes jake kindly sorted me our with a free GN t-(No Swearing Please) and vitas hand towel!

Very kind of him I think  :D
Title: Re: Quality customer service!
Post by: Alvaro on December 13, 2012, 09:52:54 PM
Ha ha a T-sh!t!!
Title: Re: Quality customer service!
Post by: Ryan on December 14, 2012, 07:01:45 AM
Opppppps haha
Title: Re: Quality customer service!
Post by: Ryan on December 30, 2012, 08:47:35 AM
Just thought I'd update this, emptied my salix tri wheel bag this morning. Surprisingly the slazenger 360 has taken all my gear I'd need for a match day.

2 bats
Pads
3 pairs of gloves
P2's
Helmet
Spikes
Keeping gloves
Balls
Whites

It's massive!!!

Title: Re: Quality customer service!
Post by: Simmy on December 30, 2012, 08:50:20 AM
ur heads massive!
Title: Re: Quality customer service!
Post by: Ryan on December 30, 2012, 08:52:26 AM
ur heads massive!

So is your belly!
Title: Re: Quality customer service!
Post by: 19reading87 on December 30, 2012, 10:35:44 PM
Happy birthday mate!!
Title: Re: Quality customer service!
Post by: Ryan on December 30, 2012, 10:57:41 PM
Cheers reds
Title: Re: Quality customer service!
Post by: gdb19 on February 26, 2013, 01:38:24 PM
I ordered this from vitas too, arrived over the weekend and I've just got round to putting kit into it. 

Very nice bag and will replace my wheelie and duffle so I just have one bag for weekend and midweek games. I reckon I need to work out how to pack it better but so far I've had bat, pads & gloves in the main section. Helmet in the lid compartment. Spikes, thigh pads, box in one of the front bit and toiletry bag in the very front section. Plenty of space left fit whites and any other bits.  The helmet compartment is a bit snug but my ayrtek in its softpocket fitted in with a bit of persuasion. Pads also seemed a little snug but might just be me being daft.

It stands up pretty well, feels well made and there are some nice little touches like a phone pouch, the net drinks holder and the tough material on the base for when its stood up.

(http://i1233.photobucket.com/albums/ff381/gdbonner/526F0CB6-FD76-4FF2-9ECA-7DA41C7A3C5F-15148-0000035F57DF1CE4_zpsdeef43ca.jpg)

(http://i1233.photobucket.com/albums/ff381/gdbonner/34DD2EED-D58A-40EC-965D-36FB50D31A88-15148-0000035F613AB8A0_zps09774cfc.jpg)

(http://i1233.photobucket.com/albums/ff381/gdbonner/CE6B4040-2097-4B7C-B102-2643AE3A72CB-15148-0000035F670BD760_zps12b67cc2.jpg)

(http://i1233.photobucket.com/albums/ff381/gdbonner/8D5CBBC7-DA58-4867-A5DF-5420E3C01C2A-15148-0000035F6D35411C_zps67231357.jpg)

Excellent price from vitas and jake was great to deal with so I'd definitely recommend buying from him.
Title: Re: Quality customer service!
Post by: Vitas Cricket on February 26, 2013, 01:40:29 PM
Many thanks for the kind words Graham, your inners are en route :)
Title: Re: Quality customer service!
Post by: gdb19 on February 26, 2013, 01:56:03 PM
Thanks jake, can't believe i forgot to mention the freebie towel thing that was in with the bag. Almost worth ordering from you for that alone, I reckon it'll do nicely to dry off the ball during a damp Sheffield summer.
Title: Re: Quality customer service!
Post by: Vitas Cricket on February 26, 2013, 01:58:36 PM
Every customer gets a free vitas cricket towel for drying the ball in the field.

I haven't really mentioned it as a selling point as i dont want to seen to be bribing customers and passing it off as top customer service like certain brands/retailers (none are on this forum)
Title: Re: Quality customer service!
Post by: Manormanic on February 26, 2013, 02:54:12 PM
and a towel is an odd choice of bribe when you come to think of it (though I agree, a nice touch!)
Title: Re: Quality customer service!
Post by: Vitas Cricket on February 26, 2013, 03:10:13 PM
Agreed, a towel isn't exactly life changing, but little things like that don't really need a mention in my opinion, they are just part of our package, we don't make a song and dance about them.

When i say bribery, I mean more along the lines of bold claims of 'top customer service' from certain companies when they bribe you to visit them by offering a free curry or bacon sandwich.

We had George from Stretton Fox visit recently, offering him a bacon sandiwch from the lunch van when it stopped at our place was par for the course, we didn't shout it from the rooftops on twitter proclaiming our service to be the best in the world. I think a few of you may know who i'm referring to.

Apologies for the rant, they've been getting up my nose on twitter recently.
Title: Re: Quality customer service!
Post by: gdb19 on February 26, 2013, 03:12:13 PM
On the receipt I think it was described as a gym towel, but seeing as though I've not seen the inside of a gym in quite some time it'll be used as a rag for ball drying.

Its just a nice little extra, add it to the free fast delivery and having someone like Jake sorting out your order (in my case delaying postage so it would arrive when I was in) and its very good service all round.
Title: Re: Quality customer service!
Post by: cricketbadger on February 26, 2013, 03:12:32 PM
Agreed, a towel isn't exactly life changing, but little things like that don't really need a mention in my opinion, they are just part of our package, we don't make a song and dance about them.

When i say bribery, I mean more along the lines of bold claims of 'top customer service' from certain companies when they bribe you to visit them by offering a free curry or bacon sandwich.

We had George from Stretton Fox visit recently, offering him a bacon sandiwch from the lunch van when it stopped at our place was par for the course, we didn't shout it from the rooftops on twitter proclaiming our service to be the best in the world. I think a few of you may know who i'm referring to.

Apologies for the rant, they've been getting up my nose on twitter recently.

I don't, please explain if you dont mind
Title: Re: Quality customer service!
Post by: Manormanic on February 26, 2013, 03:14:22 PM
I'm also unclear, not being a twitter user (a twit?) - can you enlighten us, via PM if not publicly...
Title: Re: Quality customer service!
Post by: uknsaunders on February 26, 2013, 03:25:22 PM
I guessed wrong lol, but it won't take much trawling of twitter cricket companies to find out who. Seriously it is a nice touch Jake, the small things often are.
Title: Re: Quality customer service!
Post by: Vitas Cricket on February 26, 2013, 03:52:08 PM
Thats we we aim for, just a nice little touch that pleasantly surpirses you when you open the box. Rather than the first thing you look for as you are expecting it, and arguably its a major reason behind your purchase (in the case of some free socks from a certain discount cricket retailer owned by all rounder cricket)

We normally pop one of our business cards with some vitas cricket bat stickers stapled to it in the box too. We are all out of business cards at the moment (more on order) so recent orders haven't recevied their stickers.

I dont want to stir the pot with the whole 'bribery' thing too much, happy to answer any queries via pm.