Custom Bats Cricket Forum
Equipment => Bats => Bat Care => Topic started by: patriotscreen on September 03, 2013, 07:06:15 PM
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So I decided I would strip down my new RK since the season has just finished and tidy it up. I've only had it 4 months so it wasn't too scruffy, but the Hammer Edge sheet was going red and there was a little but of dirt on the face of the wood where it had rubbed against something in the boot on the way to a game.
To my horror when I sanded it doen and took the grips off, I found that the shoulder has a crack in it. Approx 1 inch long going down the shoulder from where it meets the handle. I am gutted! This bat has felt so good since I got it, the handle feels perfect in my hands and now by the looks of it it will need a rehandle.
I hope it's fixable as I cannot afford to buy a new bat and after only having it for half a season there is no justification in doing so. However I haven't got any money to have a repair done on it as I will also want it to be sanded properly and restickered as my sander isn't very good. So really my question is, is this fixable? And if so how much will it likely set me back as a rehandle isn't exactly cheap and as the handle has been shaped I will want an exact copy.
(http://i39.tinypic.com/2pzegba.jpg)
As you can see from the picture there are 2 cracks, i'm not sure how far up they go but I would assume they go all the way to where the shoulder meets the handle.
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I'm sure if you speak to Ryan he will look at it for you. If you got it direct he offers 12 month warranty I think.
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I believe this would be covered in your warranty as it is just 4 months old.
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Think he's on holiday at that minute mate, I'm sure if you drop him a line he'll get back to you when he's back.
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As a rule, when you buy a new bat from either a retailer or a maker, your first port of call should be the person or shop you bought it from. They are supposed to handle the warranty on it. I'd apply that rule to the batmakers' shed podshavers too...!
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I have messaged Ryan to ask what he can do. Hopefully it's easily fixable as I love this bat and being that it's been custom made it'd be very hard to replicate.
Good job I found it now before the crack got any worse though!
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Russ, just replied to this.
Sent it back and I'll remove the handle/ glue and put in a new handle for you if your worried that it will get worse. I'll also give it a refurb and put some new stickers on for you.
Can't say any fairer than that.
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Top customer service from Ryan as per.
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I will get it in the post this week Ryan. Hopefully it won't get any worse or I may cry!