Custom Bats Cricket Forum

Companies => Off-the-shelf companies => Newbery => Topic started by: Gingerbusiness on September 18, 2013, 08:49:20 PM

Title: Newbery Customer Service
Post by: Gingerbusiness on September 18, 2013, 08:49:20 PM

Hi all,

Does anyone know how long it takes newbery to reply to an email? I emailed them last week about fully refurbishing a bat I have brought but as of yet, no reply?

Thanks all.

Title: Re: Newbery Customer Service
Post by: Alvaro on September 18, 2013, 08:50:44 PM

I phoned them when I needed a rehandle & refurb. Did the job.

Title: Re: Newbery Customer Service
Post by: The_Bird on September 18, 2013, 08:54:09 PM

Phone them, they've been brilliant with the 3 I've had refurbed.

Title: Re: Newbery Customer Service
Post by: Blazer on September 18, 2013, 08:59:38 PM

Any rough guide to price please ?. Thanks

Title: Re: Newbery Customer Service
Post by: FattusCattus on September 19, 2013, 08:15:15 AM

It's amazing this 'picking up the phone' business. It's how we all used to communicate you know, and most businesses can't ignore a ringing phone! :)

I've lost count of how many times I've read on hear 'I emailed them ages ago and they never come back to me...'

Title: Re: Newbery Customer Service
Post by: TangoWhiskey on September 19, 2013, 08:53:08 AM

Newbury are pretty renowned for decent customer service. I would do as the others suggest, pick up the phone and give them a ring, its a far better way of dealing with things than email.

Title: Re: Newbery Customer Service
Post by: The_Bird on September 19, 2013, 11:56:18 AM

Quote from: Blazer on September 18, 2013, 08:59:38 PM

Any rough guide to price please ?. Thanks

Around £35-£45 not including postage to Newbery. They come back looking like new mind

Title: Re: Newbery Customer Service
Post by: PunterPonting on September 20, 2013, 12:06:44 PM

I've had terrible experiences with Newbery - I won't be buying from them ever again as a result. Really didn't enjoy dealing with them.

Title: Re: Newbery Customer Service
Post by: Blazer on September 20, 2013, 12:24:51 PM

Quote from: The_Bird on September 19, 2013, 11:56:18 AM

Around £35-£45 not including postage to Newbery. They come back looking like new mind

Thanks mate, I have got a couple to send off.

Title: Re: Newbery Customer Service
Post by: Bats_Entertainment on September 20, 2013, 12:55:14 PM

http://www.cricketdoctor.co.uk/ (http://www.cricketdoctor.co.uk/)

Title: Re: Newbery Customer Service
Post by: IWTUK on October 04, 2013, 12:41:29 PM

I've just had a bat refurbished from them; and service was first class; Michael and Ellis were helpful, communication was great and the bat was back with me 5 days after receipt. The bat itself looks brand new, it's sanded, polished, new hammer-edge sheet, toe-guard, grip and stickers. All for the princely sum of £25 on their September offer......nice  :)