Custom Bats Cricket Forum
Companies => Custom companies => B3 Cricket => Topic started by: tauhid on June 25, 2016, 01:29:02 PM
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Dear fellow bat lovers,
Yesterday I acquired this B3 crown Mullanator with no concaving from B3. Howeer, I am a bit disappointed with it as:
Firstly, I specifically asked for 70 mm+ spine but this bat has a max spine of 61 mm which is a significant variation from my specification. If it was not possible with the current willow supply it could have been mentioned before.
Secondly, I am not sure of the marks on the back, I believe somewhere in the forum I saw these were marks from storm damage. However, you ar emore experienced than me and can better understand the meaning of these marks on the bottom of the bat (Pic 2 and 3). Marks on the top are ball marks after I netted with it yesterday.
Thirdly, they forgot to provide a matching second grip as I mentioned specifically in my communication.
As I am from Canada my communication with B3 using postal service can be expensive and I think these issues needed to addressed for a better customer satisfaction.
Specifications-
weight- 2 lb 9 oz with 1 chevron grip
max edge- 40mm
max spine 61mm
Concaving- no
Profile- Mullanator
However I am really disappointed about the big variation in the spine height that I expected from a crown willow. Please see the attached pictures and share your views on my observation and analysis.
(http://i725.photobucket.com/albums/ww252/tauhidislam4/IMG_2939_zpsxvclyylf.jpg) (http://s725.photobucket.com/user/tauhidislam4/media/IMG_2939_zpsxvclyylf.jpg.html)
(http://i725.photobucket.com/albums/ww252/tauhidislam4/IMG_2940_zpssgilqctn.jpg) (http://s725.photobucket.com/user/tauhidislam4/media/IMG_2940_zpssgilqctn.jpg.html)
(http://i725.photobucket.com/albums/ww252/tauhidislam4/IMG_2941_zps8j2hsurg.jpg) (http://s725.photobucket.com/user/tauhidislam4/media/IMG_2941_zps8j2hsurg.jpg.html)
(http://i725.photobucket.com/albums/ww252/tauhidislam4/IMG_2943_zpsnqojzzya.jpg) (http://s725.photobucket.com/user/tauhidislam4/media/IMG_2943_zpsnqojzzya.jpg.html)
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Hi Tauhid,
That is a big chunk of wood for a 2lb 9oz bat, with lots of grains, too - looks great to me.
I assume you have been in touch directly with B3 regarding your concerns. What have they said?
They are a pretty hands-on company with a good reputation for service. I presume they will pop a matching grip in the post to you. On the storm damage front, I am not qualified to say.
Keep us posted,
David
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Well that looks very nice and a massive bat for 2-9. To me, from the pics provided, if the edges are 40mm, then that spine looks a lot bigger than 60mm. How have you measured it? Im not an expert but I don't think the marks on the back are storm damage, maybe excess iron from the soil.
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1 cm is a big variation on the specs. My experience with the bespoke process was the plan height was before press. That does not account for this variation, but finishing sands also remove a little more. That said a 70+mm no concave bat probably needs a larger cleft. The marks on the back are unsightly, but I don't think this is storm damage. I'll let a bat maker confirm.
Sorry to point this out, but have you taken this up with B3 before posting your dissapointment on the forum? Also why use it if your not happy with it? The no quibbles promise is before use. I can see three bowling machine marks on it? Are you sure there isn't a way they could have resolved this before you hoped on the forum?
It's a massive bat for the weight. Grains on the front and through the toe look lovely. Is is your desired weight? If so the extra 9mm are messing with your head and the bat won't hit the ball any further. My 3 stripe is 36 mm edge and 2.8. Yours seems huge by comparison.
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If its the marks close to the edge and by the sticker IMO they do not look like storm damage.
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Custom bats never meet all the specs which is why I no longer order custom bats directly, especially from North America. Here are my thoughts on buying bats:
http://custombats.co.uk/cbforum/index.php?topic=38744.msg614763#msg614763 (http://custombats.co.uk/cbforum/index.php?topic=38744.msg614763#msg614763)
You should be ecstatic with your bat since it is a major investment. If you are not, return it.
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Well that looks very nice and a massive bat for 2-9. To me, from the pics provided, if the edges are 40mm, then that spine looks a lot bigger than 60mm. How have you measured it? Im not an expert but I don't think the marks on the back are storm damage, maybe excess iron from the soil.
Yes, I measured it. Good to know that they are not storm damage marks and I am not sure as well. That is why I posted the pictures to get expert opinions on the marks.
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Custom bats never meet all the specs which is why I no longer order custom bats directly, especially from North America. Here are my thoughts on buying bats:
[url]http://custombats.co.uk/cbforum/index.php?topic=38744.msg614763#msg614763[/url] ([url]http://custombats.co.uk/cbforum/index.php?topic=38744.msg614763#msg614763[/url])
You should be ecstatic with your bat since it is a major investment. If you are not, return it.
Well I would be ecstatic for sure if I received it as per my expectation not just because it is a major investment.
The process of returning from North america is expensive and will ruin my half of the whole summer in Canada including both ways posting.
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You want a 2lbs 9 bat with 71mm spine and 40mm edges. Oh and no concaving?
That isn't actually possible. Fyi. Especially if you want a full sized bat. Maybe if you had a size 6 length blade.
That is a wonderful looking bat, if you aren't happy please speak to b3 direct rather than moaning on here. But my firm belief here is that your request isn't reasonable.
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1 cm is a big variation on the specs. My experience with the bespoke process was the plan height was before press. That does not account for this variation, but finishing sands also remove a little more. That said a 70+mm no concave bat probably needs a larger cleft. The marks on the back are unsightly, but I don't think this is storm damage. I'll let a bat maker confirm.
Sorry to point this out, but have you taken this up with B3 before posting your dissapointment on the forum? Also why use it if your not happy with it? The no quibbles promise is before use. I can see three bowling machine marks on it? Are you sure there isn't a way they could have resolved this before you hoped on the forum?
It's a massive bat for the weight. Grains on the front and through the toe look lovely. Is is your desired weight? If so the extra 9mm are messing with your head and the bat won't hit the ball any further. My 3 stripe is 36 mm edge and 2.8. Yours seems huge by comparison.
Yes. And nothing to be sorry about.
I believe I mentioned already in my post before that returning from North America is a lengthy and expensive process.
It is not about the desired weight it is about the specification mentioned and previous knowledge of the customer if B3 is able to make it or not. It would be alright if I was communicated about this before sending it to Canada or to any customer.
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You want a 2lbs 9 bat with 71mm spine and 40mm edges. Oh and no concaving?
That isn't actually possible. Fyi.
That is a wonderful looking bat, if you aren't happy please speak to b3 direct rather than moaning on here. But my firm belief here is that your request isn't reasonable.
If it not possible it is perfectly reasonable to say it to the customer.
No one is moaning here. Using abusive language is no way an administrator should behave.
This forum is to write your bat reviews and I reviewed it as I received it.
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That is a hell of a bat!
2.9 with that profile, that's a special cleft.
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how much did you pay for it T?
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If it not possible it is perfectly reasonable to say it to the customer.
No one is moaning here. Using abusive language is no way an administrator should behave.
This forum is to write your bat reviews and I reviewed it as I received it.
Get in touch with B3 and do discuss with them what specs they promised you for the crown willow as certainly is not a cheap investment. Good luck.
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Yes. And nothing to be sorry about.
I believe I mentioned already in my post before that returning from North America is a lengthy and expensive process.
It is not about the desired weight it is about the specification mentioned and previous knowledge of the customer if B3 is able to make it or not. It would be alright if I was communicated about this before sending it to Canada or to any customer.
I live in Australia which is even further away and the time difference is even harder. So what were you told?
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Sorry but how is Tauhid moaning here ??He made his specs clear. If deemed unreasonable, you communicate & get out of the deal. Having said that, Tauhid just try checked ng the spine with a vernier once because as mentioned earlier, if that edge is 40 then the spine surely looks close to 70.
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Jesus, that's 2lb9oz? Looks unreal. If your tape measure doesn't approve of it, I'll take it off your hands!
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If it not possible it is perfectly reasonable to say it to the customer.
No one is moaning here. Using abusive language is no way an administrator should behave.
This forum is to write your bat reviews and I reviewed it as I received it.
There's nothing abusive in what was said...
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Agree Nothing abusive in what Buss has written but also agree you should have been advised if your specs weren't achievable that said it always pays to ask the question
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If the edges are 40mm then no way is the spine only 60, as @d7bow said. Looks a hell of a bat to me!
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Ive certainly not seen any abuse here.
Looks like a fantastic stick, if it picked up well and plays like it should, I personally wouldn't care about a CM missing from the spine, but if that's not what you paid for then it would make sense to touch base with B3 first to see what has gone on and perhaps update us. It also looks like it has been used? I would have avoided that if you were genuinely unsatisfied with the product you received. Like a few have mentioned, looking at the edge profile, the spine certainly looks to be more than 60mm if those edges are 40mm, however it could be the angle of the photo.
Good luck, looks a brilliant bat never the less.
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anybody else got bat envy? this sticks a beauty!
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Please contact B3 about your concerns. If they dont respond in timely manner then forum is the right to get attention.
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If you are not happy with that - I'll have it off but I'd have to take the B3 stickers off though.....
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I'll have it, looks really good. £50
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I'll have it, looks really good. £50
Market determines the price and probably that's what the bat is worth. :D
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Speaking from experience with B3's customer service, they are second to none! Contact them directly and the issue will be resolved without stress.
Streaky normally sends a CAD drawing of the bat with dimensions shown before starting on the bat: what spine height did it show?
Glorious looking bit of willow you have there!
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Disappointment is obvious when one pays for the top level bat and the final product doesn't meet the requirements.
Did you check with B3 guys and what was the response from their side. Bat does look nice, big bat and full profile.
For most of us this forum has introduced to brands like B3 , Bb, Alfred etc. So it's always good to post your feedback of the purchase.
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You sure you weren't measuring the spine on an angle? Looks more than 3cm from edge to spine.
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That is one big bat for the weight, you should be happy with that. 2.9oz with 40mm edge and 60 odd mm spine and NO CONCAVING!
Looks massive to me.
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Anyway it looks massive stick and pretty;) If it plays as it should being crown then stop thinking about 70mm which would have brought some concaving in that case.
Purchasing online and intercontinent is always tricky so one has to be a bit flexible but if they have promised to meet your specs then better negotiate with B3 to sort things out.
Being in the same boat as i am waiting for a stick from Laver whom i have reminded my specs multiple times so will have moment of truth next week.
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You want a 2lbs 9 bat with 71mm spine and 40mm edges. Oh and no concaving?
That isn't actually possible. Fyi. Especially if you want a full sized bat. Maybe if you had a size 6 length blade.
That is a wonderful looking bat, if you aren't happy please speak to b3 direct rather than moaning on here. But my firm belief here is that your request isn't reasonable.
To be fair it doesn't matter whether you believe it's possible or not, it depends on what he was promised. I agree with contacting B3 but surely he is allowed to air his initial disappointment on one of the most expensive bat's around? There is never an issue if a Kooka or GN get's a dissapointing review, as long as it's factual and not abusive I don't understand the issue.
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Dude...70 mm spine would basically be the david warner bat, which comes in at 2lb 14 !
This looks like a hell of a bat. Are you sure they promised you 70mm spine in this weight? Have you spoken to them?
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70 mm spine and a 40mm edge at 2lb9 would quite possibly be unobtanium.
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70 mm spine and a 40mm edge at 2lb9 would quite possibly be unobtanium.
Now it is upto @tauhid to let us know what actually happened. The communications seem to have gone wrong somewhere, either he did not ask for confirmation from B3 that the specs can be met or B3 failed to tell him that what he had asked for was not reasonable, if that was the case. What I feel is that this issue should have been raised on the Forum only if they could not resolve the issue amicably off it. Perhaps someone from B3 could explain what happened at their end.
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Guys, I have communicated with B3 before posting here. However, I think may be because of weekend they are a little late in replying.
Just to clarify, I fully understand that this is an amazing bat with the current specs. That is why I do not want to sell it ;) . My only concern is for the communication between the customer and the business owner need to be transparent to avoid unnecessary disappointment from either point of view. And yes I measured the spine not with vernier scale but measuring tape.
As I have paid a hefty amount for this bat it is normal to expect what I specifically communicated at the beginning of our conversation regarding this bat. I have no grudge against B3, I feel this is a busy season and only one of the few cases where hey failed to live up to expectations of the customers. In the first place, I ordered from B3 from Canada after knowing their excellent work from this forum and outside. Therefore, I will take it as an exception to their normal service standard.
However, I believe airing satisfaction/disappointment after buying a bat is a part of this forum. This is no exception. Thank you for all your suggestions.
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Right on most counts you are tauhid. You must've Ofcourse measured the specs as soon as you rec'd the bat - why would you start using it man & mummify it too ??
Just a suggestion, incase of a dispute, do not rely on your regular scale for measuring spine. It can vary by atleast 7/8mm eye to eye. Borrow a vernier & strengthen your case before B3 replies. Good luck :)
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Guys, I have communicated with B3 before posting here. However, I think may be because of weekend they are a little late in replying.
Just to clarify, I fully understand that this is an amazing bat with the current specs. That is why I do not want to sell it ;) . My only concern is for the communication between the customer and the business owner need to be transparent to avoid unnecessary disappointment from either point of view. And yes I measured the spine not with vernier scale but measuring tape.
As I have paid a hefty amount for this bat it is normal to expect what I specifically communicated at the beginning of our conversation regarding this bat. I have no grudge against B3, I feel this is a busy season and only one of the few cases where hey failed to live up to expectations of the customers. In the first place, I ordered from B3 from Canada after knowing their excellent work from this forum and outside. Therefore, I will take it as an exception to their normal service standard.
However, I believe airing satisfaction/disappointment after buying a bat is a part of this forum. This is no exception. Thank you for all your suggestions.
Well said, Squire. I think we can all move on from this now. Got a good bat, but wasn't quite what was asked for. Out of interest though, Tauhid, if B3 would have said they could only do a 60mm spine to your desired weight of 2.9, would you have taken it?
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If you want a more accurate meAsurment use a micrometer as it is more precise than a vernier
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Since b3 CNC the bat they will have a record of the exact measurements used. Just ask b3 for the measurements used.
Gut says you probably haven't measured it as accurately as b3. Given the bat has a slight camber on the face, you need to measure from the peak of the face, not the start of the edge I believe.
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Micrometer on a bat?
What is the world coming to?ha
Being honest, this sort of topic puts me off making and selling bats.
Whinging about 10mm on a spine?
I appreciate b3 charge an arm and a leg for their light clefts and as such you should expect what you asked for.
Was what you asked for possible? Maybe not, and as such this should have been communicated to you at the very earliest
Hope the bat plays as good as it looks
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That bat looks amazing/ let me know if you want to sell it
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@tauhid - If you are disappointed with this bat ... i would be very happy to take it off your hands. :D
Its a full profile bat with 40mm edges plus 60mm spine at 2lb9oz. For me this is as good as it gets ...
For what its worth .. i don't think there is any storm damage on your bat. I would also assume someone at B3 quality control has reviewed your bat prior to shipping. Given that yours is a crown willow, i wouldn't not be surprised if multiple people had checked it prior to shipping.
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If the edge is 40, that spine has to be larger than 60..no way there is only a 20mm difference - the spine is quite pronounced.
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Tauhid
Thanks for your message and post on the site. Unfortunately your message to the office was received over the weekend and we weren't able to reply, furthermore Streaky has been out of the office today. I have spoken with him and he will look through the CAD drawings and messages and reply to you tomorrow.
Thanks
Rich
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Hi Folks,
Firstly apologies for not replying to this post (or email from Tauhid) sooner, I went on holiday on Thursday and only got back this afternoon - to say I had intermittent access would be a massive exaggeration, and only saw this topic when someone sent me an email. I climbed to the highest point with my phone at arm's length in one hand and a coat hanger in the other trying to get 4G but to no avail.
First and foremost, I have not got a problem with anyone posting concerns/criticisms/questions on here as I believe that is what this forum is all about, Tauhid did send me an email on Saturday night, but due to the above connection problems I couldn't access any of my old emails - hopefully, my out of office reply should have kicked in and sent Tauhid an email letting him know that I might be slow in getting back to him.
There are a few points that need to be cleared up from this topic, the first is that all measurements provided are post CNC after pressing, but before sanding, so there might be a slight difference (-0.5 > 1mm) difference in drawing dimensions to actual bat dimensions, where possible we will oversize the bat to allow for this but when we are making bats on the extremity of what is physically possible, this might not be the case. This is why I tend not to send out drawing dimensions unless specifically asked. But I also understand, that when offering a service like we offer, a customer may expect to see this type of detail, which is why we provide it on request.
The second point- measuring the spine of a bat. This is impossible to measure with a ruler and to be done accurately needs a vernier.
The third point, is that every design is effectively signed off by the customer. Once this has been done the design is not changed and a .nc file (tells the machine what to cut) is produced from this design. Looking at the picture posted here and the CAD drawings I am pretty confident that the bat is as per the drawing taking into consideration of point one.
The fourth point- if Tauhid, or anybody else is not entirely satisfied we will replace the bat no problem.
The final point - that using crown clefts, we can just get the specifications requested by Tauhid - 40mm/70mm/no concaving / 2'9oz, which is why they are the price that they are, as they really are like rocking horse droppings - but only just as this is verging on the impossible both in terms of weight but also size from a standard cleft.
We are, and always will be as transparent as possible.
I will be replying to Tauhid on a separate email.
Streaky
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Very good professional response. Nice one Streaky.
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this is why I have purchased and will continue to purchase bats from B3. customer service
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ditto
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Great response.