Custom Bats Cricket Forum
Equipment => Bats => Topic started by: ogroupleader on July 07, 2016, 01:42:56 PM
-
This was my birthday present. An SF Black Edition custom made with 1 inch shorter blade and 1 inch longer handle.
Thought I should share.
After confirming with OLS that this was possible (via email AND FB messenger) before placing the order and then confirming with them again by messenger after ordering that they understood the order this is what was sent.
Oh I laughed so hard.
(http://i1276.photobucket.com/albums/y472/ogroupleader/20160423_073600_zps4ebz5sgy.jpg)
-
To be fair to them the blade is shorter than a standard SH and the handle is longer.
Maybe they too the "1 inch shorter blade and 1 inch longer handle." literally and thought this was following your instructions perfectly...
Also as it's an SF - is there a nail in the handle?
-
Its not that far off ;) Did you put the edge tape/scuff sheet on or did they do that too? I may start doing that so I don't need to buy scuff sheets, only tape.
-
To be fair to them the blade is shorter than a standard SH and the handle is longer.
Maybe they too the "1 inch shorter blade and 1 inch longer handle." literally and thought this was following your instructions perfectly...
Also as it's a CA - is there a nail in the handle?
Long day Cam?
-
To be fair to them the blade is shorter than a standard SH and the handle is longer.
Maybe they too the "1 inch shorter blade and 1 inch longer handle." literally and thought this was following your instructions perfectly...
Also as it's a CA - is there a nail in the handle?
Muppets. Seriously. They are muppets. Blade was 1cm shorter. Handle was about 2 inches longer than standard.
Can't be a CA - the grains are at 45 degrees in the upper half of the bat. i've never owned a CA that didn't have ruler straight grains.
Oh and the weight was wrong.
And I asked for no knocking and and no scuff sheet.
So of course they knocked it (the face was covered in mallet indentations - really big mallet indentations - i don't even think you could call the face flat - it was wavy - a wavex face - must be a new technology that).
And they fitted that monstrosity of a firetrucking scuff sheet - i suspect to disguise the fact that the grains were at 45 degrees.
-
Long day Cam?
D'oh :-[
And in my defence I have just got out of a pretty hard going meeting...
-
To be fair to them the blade is shorter than a standard SH and the handle is longer.
Maybe they too the "1 inch shorter blade and 1 inch longer handle." literally and thought this was following your instructions perfectly...
Also as it's aan SF - is there a nail in the handle?
No nail in the handle that i could see.
And was very specific about the dimensions - "overall size is to be SH but with a shorter blade and longer handle - so it is the same size overall as a standard bat" "do you understand the order? Can you have the bat made to these dimensions?"
When giving the instructions I thought to myself "now if I was talking to an idiot how would I talk?" And messaged away accordingly.
Clearly gave them too much credit.
-
D'oh :-[
And in my defence I have just got out of a pretty hard going meeting...
I'll let you off.
Also @ogroupleader if you have a small magnet handy it might be worth using it to check under the binding for nails as that's where they are most commonly
-
"Buy cheap by twice" and all that..
-
I wonder if they have glued an extra bit to the top of the handle to make it that long. Might have to whip the twine off and see what lurks beneath....
I assume OLS think they have done nothing wrong and will beg you to close the imminent PayPal case?
-
Grains look shocking for a G1++++. Worst black edition ive seen.
-
I would blame you for having unrealistic expectations from someone who is not a bat maker. OLS is great for standard bats or even for the typical LH/LB option. Not for custom options, especially when they have to source it from a brand like SF. Also, you should have properly mentioned 'Blade 1 inch shorter and standard length bat'.
-
I would blame you for having unrealistic expectations from someone who is not a bat maker. OLS is great for standard bats or even for the typical LH/LB option. Not for custom options, especially when they have to source it from a brand like SF. Also, you should have properly mentioned 'Blade 1 inch shorter and standard length bat'.
So why didn't they just say no we can't do that?
No matter what they are if they say we can do it you expect it
-
So why didn't they just say no we can't do that?
No matter what they are if they say we can do it you expect it
A man wearing a white and gold pinstripe suit in a chip shop at a 2am once told me he could get me any DVD I wanted, even ones that hadn't come out yet, and that he had them all in the boot of his car, and because I was 19 and drunk I gave him £15 for 10 DVDs, he let me pick them myself out of the boot of his car. But when I got home, they were all blank CDs. Life lessons.
-
I've heard nothing but bad reviews about OLS are they really that bad? By the looks of it they are !
-
A man wearing a white and gold pinstripe suit in a chip shop at a 2am once told me he could get me any DVD I wanted, even ones that hadn't come out yet, and that he had them all in the boot of his car, and because I was 19 and drunk I gave him £15 for 10 DVDs, he let me pick them myself out of the boot of his car. But when I got home, they were all blank CDs. Life lessons.
Really?
He gave me cassettes I think you got the better deal
What I'm saying is his expectations were not unrealistic but maybe think before you buy from certain places
-
A man wearing a white and gold pinstripe suit in a chip shop at a 2am once told me he could get me any DVD I wanted, even ones that hadn't come out yet, and that he had them all in the boot of his car, and because I was 19 and drunk I gave him £15 for 10 DVDs, he let me pick them myself out of the boot of his car. But when I got home, they were all blank CDs. Life lessons.
I Lol'd. :D
Upsides, @ogroupleader , that handle is so long, you could use it as a pool cue? All is not lost here.
-
I've heard nothing but bad reviews about OLS are they really that bad? By the looks of it they are !
ALOT of people on here swear by their softs, cheap but good quality. Bats & customer service however..
-
@dcullen8 is it the plain white ones? Think I'll have a look need a few new pairs no bad for the price at all
-
ALOT of people on here swear by their softs, cheap but good quality. Bats & customer service however..
+1
Customer service leaves a lot to be desired !
-
@Jlscarroll17 think theyre about £17? By all accounts they fit a little small, havent had them myself but im sure someone can advise you further.
-
I would blame you for having unrealistic expectations from someone who is not a bat maker. OLS is great for standard bats or even for the typical LH/LB option. Not for custom options, especially when they have to source it from a brand like SF. Also, you should have properly mentioned 'Blade 1 inch shorter and standard length bat'.
Don't even start. I can send you the full transcript of the messages sent and received. There was absolutely no confusion about what I required. The breakdown happened with the factory.
I did get a paypal refund on this.
-
I wonder if they have glued an extra bit to the top of the handle to make it that long. Might have to whip the twine off and see what lurks beneath....
I assume OLS think they have done nothing wrong and will beg you to close the imminent PayPal case?
Paypal case is already resolved.
When I sent pics OLS denied everything. Said the bat was 100% the correct size and that he checked it himself before it was sent out. My original photo to them was without a tape measure and he claimed that I had chopped the bottoms off the other 3 bats in the photo to make the SF look bigger than it was!!!!!
After my response to this with additional photos and a tape measure and the assertion that he was a blatant liar he did not respond.
-
Paypal case is already resolved.
When I sent pics OLS denied everything. Said the bat was 100% the correct size and that he checked it himself before it was sent out. My original photo to them was without a tape measure and he claimed that I had chopped the bottoms off the other 3 bats in the photo to make the SF look bigger than it was!!!!!
After my response to this with additional photos and a tape measure and the assertion that he was a blatant liar he did not respond.
Just curious, do you have to send the bat back?
-
Wow , like holy torledo batman ! ....I had read bad things about ols , to the point that i can't bring myself to gamble on buying a bunch of softs from them now . But them accusing you of cutting down 3 bats just to make the sf look smaller ?!?!!! Id be so outraged id want to suggest a new permanent storage spot for the bat !
-
All Joking aside, how is the ping and the pick up, the longer handle should make it better
-
Don't even start. I can send you the full transcript of the messages sent and received. There was absolutely no confusion about what I required. The breakdown happened with the factory.
I did get a paypal refund on this.
Fantastic ! OLS always promises more than he can actually deliver. Happy that you got a refund. I had a nightmare experience with him and after that i ensured my team members never buy anything from OLS.
I would assume best bet is to approach a local retailer and ask them to handle this special request. It will put your mind at ease !
-
All Joking aside, how is the ping and the pick up, the longer handle should make it better
The bat was heavier than requested. It weighed just under 2.12. And it picked up like a pig.
-
Wow , like holy torledo batman ! ....I had read bad things about ols , to the point that i can't bring myself to gamble on buying a bunch of softs from them now . But them accusing you of cutting down 3 bats just to make the sf look smaller ?!?!!! Id be so outraged id want to suggest a new permanent storage spot for the bat !
Yeah i lost my shot when i read his reply. So instead of getting angry i put together the most comprehensive case paypal has ever seen.
-
All said and done, OLS do stock excellent bats from SS, SF, TON and SG. Like I mentioned in my earlier post, they are great if you want a regular bat as all they need to do is stock it from the company. The best way to buy a bat from them of course it to pick one that OLS has put pics of on their FB page. My point was that when you go for customization, you always run a risk similar to this one.
-
It's all well and good selling a bat but the after care and warranty still need to present and upheld via good customer service, something of which OLS are often found wanting
-
Just curious, do you have to send the bat back?
@ogroupleader, did you return the bat? If you did, did OLS refund the return shipping?
-
That extra long handle seems like a safety feature that will protect your hand from burning when you place it in the chimney fire.
-
Ignoring OLS chaos, how did you find the bat? I'm actually considering getting a bat made with similar specs so would be interested to hear what the balance etc was like...
-
Don't even start. I can send you the full transcript of the messages sent and received. There was absolutely no confusion about what I required. The breakdown happened with the factory.
I did get a paypal refund on this.
as funny as the bat looks, whats the big deal? Unless its a steel handle, you can easily lop off the extra inch, no?
-
The big deal is it wasn't what he ordered and this guy took no responsibility for it.
-
Ignoring OLS chaos, how did you find the bat? I'm actually considering getting a bat made with similar specs so would be interested to hear what the balance etc was like...
The big deal is it wasn't what he ordered and this guy took no responsibility for it.
He managed to get the money refunded through PayPal, didn't he? Nothing in favour of OLS or against the OP but this topic is justified only if the bat was returned to OLS.
No harm in warning others though. You will see a few positive posts about the seller too on this Forum (http://custombats.co.uk/cbforum/index.php?topic=38111.msg625764;boardseen#new (http://custombats.co.uk/cbforum/index.php?topic=38111.msg625764;boardseen#new))
-
Yes the bat had to be returned to get the paypal refund.
Simple fact is i ordered a custom version of the very best bat that SF sells. The very best. And what i was sent was an absolute piece of crap. It was not made to the specs that were promised. It was not simply a matter of chopping off the top of the handle. The blade was not as short as i requested, and it picked up like a pig. I already own an sf black. This bat was not in the same class. I toyed with the idea of cutting down the blade further to help pickup but OLS were such complete douches over the whole thing i thought screw it im getting a refund and you can take back this piece of crap. I hope they've taken a loss on it.
If they had owned the mistake and been willing to open a dialogue i would have been prepared to keep the bat and work out some other deal to compensate me and allow them to not lose money.
Moral of the story is dont be a douche to your customers. Be honest and act with integrity.
-
Yes the bat had to be returned to get the paypal refund.
Simple fact is i ordered a custom version of the very best bat that SF sells. The very best. And what i was sent was an absolute piece of crap. It was not made to the specs that were promised. It was not simply a matter of chopping off the top of the handle. The blade was not as short as i requested, and it picked up like a pig. I already own an sf black. This bat was not in the same class. I toyed with the idea of cutting down the blade further to help pickup but OLS were such complete douches over the whole thing i thought screw it im getting a refund and you can take back this piece of crap. I hope they've taken a loss on it.
If they had owned the mistake and been willing to open a dialogue i would have been prepared to keep the bat and work out some other deal to compensate me and allow them to not lose money.
Moral of the story is dont be a douche to your customers. Be honest and act with integrity.
Well said sir ! :) Mistakes , poor quality products, poor service etc are one thing and are bad enough . On an entirely different stratosphere is a lack of communication and/or avoiding engaging the customer . End of the day karma /what goes around ....../ you reap what you ...../ etc etc etc .
-
Yes the bat had to be returned to get the paypal refund.
Simple fact is i ordered a custom version of the very best bat that SF sells. The very best. And what i was sent was an absolute piece of crap. It was not made to the specs that were promised. It was not simply a matter of chopping off the top of the handle. The blade was not as short as i requested, and it picked up like a pig. I already own an sf black. This bat was not in the same class. I toyed with the idea of cutting down the blade further to help pickup but OLS were such complete douches over the whole thing i thought screw it im getting a refund and you can take back this piece of crap. I hope they've taken a loss on it.
If they had owned the mistake and been willing to open a dialogue i would have been prepared to keep the bat and work out some other deal to compensate me and allow them to not lose money.
Moral of the story is dont be a douche to your customers. Be honest and act with integrity.
My take would be .. Moral of the story : Don't buy from OLS !
-
No harm in warning others though. You will see a few positive posts about the seller too on this Forum ([url]http://custombats.co.uk/cbforum/index.php?topic=38111.msg625764;boardseen#new[/url] ([url]http://custombats.co.uk/cbforum/index.php?topic=38111.msg625764;boardseen#new[/url]))
With soft goods you can't really go wrong. Also there is no possibility of customization like long handle or shorter blade. You just get to pick sizes - mens, small mens, youth etc.