Custom Bats Cricket Forum
Companies => Off-the-shelf companies => Gunn & Moore => Topic started by: vibrate on September 21, 2017, 10:36:15 AM
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Bat is only about two weeks old. Knocked it in for a few hours decided to go down the nets for training and use it against some light throw downs. Doing a few forward defense shots and heard a terrible sound. Here is the damage
(http://i68.tinypic.com/200xw77.jpg)
Im hoping prodirect get back to me about warranty or something along those lines. If not ill send it away for a quick fix and make it a net bat. Bit devo since my season starts this week aswell.
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Not to get the pitchfork out or anything, but did that really happen playing a forward defence against light throwdowns..?
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they must have been some throw downs.... I hope you can get it sorted
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Had similar damage to mine earlier in the season, GM repaired it FOC without any query - even though toe damage of this nature isn't usually covered under warranty so kudos to them for that.
What I will advise is don't try and BS GM, we all know this wasn't just throwdowns and they're not stupid lol
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The ball the guy was throwing down was as hard as a rock. I didn't really play at anything aggressive cause the bat was actually super soft. I had my mana in the net with me for when i wanted to go hard at the ball. Im not super mad about it. It's the first time a bat has done this to me and ive had 20+.
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Yeah that'll explain it then - likewise most warranties have disclaimers regarding use of cheap balls, my personal pet hate! If you're going to spend hundreds on a bat then 20 quid on a ball isn't a big ask (appreciate it's not your fault on the ball!)
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Yeah that'll explain it then - likewise most warranties have disclaimers regarding use of cheap balls, my personal pet hate! If you're going to spend hundreds on a bat then 20 quid on a ball isn't a big ask (appreciate it's not your fault on the ball!)
Yeah was super annoying cause i told the bloke i had a bag full of good balls (im the opening bowler so always have quite a few in my kit at all times)
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Gm are excellent with repairs, some of the balls I see at nets mainly Indian or Pakistani balls seem to be very hard..a bit like a hockey ball
I don't think modern bats can take it it's just very difficult filtering out the rock hard balls
Good luck with the repair
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Thats is really bad for damage done by throw downs!
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When you say you knocked it in, how long did you spend on the bottom 4/5 inches of the bat?
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Never agreed with taking a new bat to nets.
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Never agreed with taking a new bat to nets.
So you'd rather use a new bat for the first time in a game instead? Sounds like a recipe for disaster personally - just look above for what a new ball could do to a bat!
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Never agreed with taking a new bat to nets.
But you're an opener so would be using it against the new nut in a game anyway?
Surely using it in the nets against older balls and some "more friendly" bowling would be a better way to play it in than against an opening bowler steaming in with a brand new nut?
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So you'd rather use a new bat for the first time in a game instead? Sounds like a recipe for disaster personally - just look above for what a new ball could do to a bat!
Of course it could be a disaster but batting against hard balls coming off the hard surface nets for me is the bigger risk seen two many guys fail to consider the type of ball they use at nets which when your down the other you have no control over..Also once lent a nearly new bat at indoor nets and the guy slammed the toe of the bat down that hard onto the floor the blade snapped in half.
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But you're an opener so would be using it against the new nut in a game anyway?
Surely using it in the nets against older balls and some "more friendly" bowling would be a better way to play it in than against an opening bowler steaming in with a brand new nut?
More freindly in the nets ? My teammates know I can't resist the hook so they whiz the ball past my nose.
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I'd agree with senior
I've stopped using match bats in any net practice
Our match balls are bat breakers, doesn't matter how old they might be or who's bowling friendly to me.
Knock the bat in as well as you can, and stick a scuff on it if your gonna use it in the nets.
The amount of cheap balls used these days is depressing
I hate using a scuff sheet
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More freindly in the nets ? My teammates know I can't resist the hook so they whiz the ball past my nose.
Are you sure that's the only reason? ;)
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I had my B3 Butterfly break like this when a teammate tried to put a yorker out of the county
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Are you sure that's the only reason? ;)
Well you never know they may be trying to knock my head off ....
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I had my B3 Butterfly break like this when a teammate tried to put a yorker out of the county
Well that's unlucky knowing how harder and denser butterfly willow is.
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Well that's unlucky knowing how harder and denser butterfly willow is.
Had it been a normal ball or a defensive shot yes, the key was that said teammate "tried to put a Yorker out of the county".
This never ends well, and the ball always wins! :(
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I'd agree with senior
I've stopped using match bats in any net practice
Our match balls are bat breakers, doesn't matter how old they might be or who's bowling friendly to me.
I started to do the same. I have few cheap bats that I use in nets including a Kashmir willow CEAT bat. It pings!
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When you say you knocked it in, how long did you spend on the bottom 4/5 inches of the bat?
I spent a good 90 min or so. Always give the bottom of the bat aswell as the edges the most attention when knocking in
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When it comes to playing in a new bat I'll use it for fielding drills at club training and non club net sessions where i know only old/good quality balls will be used . Then i start using it against a bowling machine for a few hrs . Lastly ,i then net with it against new balls at club training (only if there are no bat breakers , or i provide the net bowlers with new quality balls) . Then it it match ready , at which point i never net with it again .... until i retire it from match bat to just a net bat .
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Was it a GM Neon that broke when playing a forward defensive shot (followed by smashing the face of the blade on the top of the stumps yelling "there can be only one true Neon bat")... sorry, couldn't resist :D
Haha - sadly not but this would've been a far better outcome!
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Prodirect have gotten back to me about the damage and want me to send the bat back with a detailed description on how it happened.
Just got shipping quotes and its actually cheaper for me to send the bat for a refurb in australia then back to the uk. Im probably gonna go the route since im not sure if prodirect Will actually do anything once they receive the bat
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Will be quicker and easier to just send direct to GM in the U.K not sure the repair will last overly well if you have managed to
Do that much damage early on
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Prodirect have gotten back to me about the damage and want me to send the bat back with a detailed description on how it happened.
Just got shipping quotes and its actually cheaper for me to send the bat for a refurb in australia then back to the uk. Im probably gonna go the route since im not sure if prodirect Will actually do anything once they receive the bat
It's unrepairable in my opinion, send it back to the retailer in the UK they should replace it. Get it repaired here and you have zero warranty, it's one of the perils of saving a few bucks buying oversea's I'm afraid, they will be banking on you not sending it back.
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It's unrepairable in my opinion, send it back to the retailer in the UK they should replace it. Get it repaired here and you have zero warranty, it's one of the perils of saving a few bucks buying oversea's I'm afraid, they will be banking on you not sending it back.
The retailer may replace it but It's more likely they will send the bat to the manufacturer.
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It's unrepairable in my opinion, send it back to the retailer in the UK they should replace it. Get it repaired here and you have zero warranty, it's one of the perils of saving a few bucks buying oversea's I'm afraid, they will be banking on you not sending it back.
Do you believe GM should replace something that is clearly the result of misuse though? Just curious as I know views differ wildly on the subject
As far as I'd be concerned, any free repair given on that bat would be out of goodwill more than anything - the damage is almost certainly outside of warranty
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It would need inspection for signs of misuse which is why they need it back, if it"s just a blown corner without signs of rock hard balls I would think it's a replacement.
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The retailer may replace it but It's more likely they will send the bat to the manufacturer.
Retailers don't replace anything, the warranty is between the customer and the manufacturer. Sometimes retailers second guess what a manufacturer will do and immediately replace it with stock from their shelf and then send the bat back to the manufacturer at a later date. This helps to keep the customer happy but is risky as the manufacturer could well turn round and say 'we are repairing it' or 'we feel this is damage not covered under warranty'
When it is obvious, eg brand new bat thats in 2 bits due to storm damage then i don't think you will find many retailers who will follow the official process, they will almost certainly see common sense and replace the bat from their own stock and deal with the manufacturer later.
The complication here is that PDC have gone against GMs specific t's and c's not to sell into Aus/NZ/SA - of course we all know that it happens but the process is somewhat of a gamble for both the customer and the retailer. PDC won't be able to tell GM that they are unable to allow GM to inspect the bat because it happens to be on the other side of the world, hence asking for it back. As Skip says, the retailer is perhaps gambling on you not forking out to return it. Equally you've saved on VAT and probably haven't paid any import charge at your end, does this mean you should expect to forgo the protection of a warranty? I'm not entirely sure, but its an interesting question for a part of the bat sales market that i can only see increasing as more and more people expand their shopping horizons to all parts of the world.
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Retailers don't replace anything, the warranty is between the customer and the manufacturer. Sometimes retailers second guess what a manufacturer will do and immediately replace it with stock from their shelf and then send the bat back to the manufacturer at a later date. This helps to keep the customer happy but is risky as the manufacturer could well turn round and say 'we are repairing it' or 'we feel this is damage not covered under warranty'
When it is obvious, eg brand new bat thats in 2 bits due to storm damage then i don't think you will find many retailers who will follow the official process, they will almost certainly see common sense and replace the bat from their own stock and deal with the manufacturer later.
The complication here is that PDC have gone against GMs specific t's and c's not to sell into Aus/NZ/SA - of course we all know that it happens but the process is somewhat of a gamble for both the customer and the retailer. PDC won't be able to tell GM that they are unable to allow GM to inspect the bat because it happens to be on the other side of the world, hence asking for it back. As Skip says, the retailer is perhaps gambling on you not forking out to return it. Equally you've saved on VAT and probably haven't paid any import charge at your end, does this mean you should expect to forgo the protection of a warranty? I'm not entirely sure, but its an interesting question for a part of the bat sales market that i can only see increasing as more and more people expand their shopping horizons to all parts of the world.
So your saying retailers won't replace anything not even as a good will gesture. Know from experience this isn't the case with All cricket retailers.
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That looks very repairable, I'd be saving time money and hassle and taking it to someone local for a fix, and then buying from a more reliable retailer next time :)
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[In the case of faulty goods] The Sale and Supply of Goods Act says that the contract is with the retailer and not the manufacturer so the shop is first and foremost responsible for sorting faulty goods- warranties with manufacturers are in addition to the shop's responsibilities... though this is all academic as I don't think anyone thinks the bat was faulty.
Yes, and that is something that often gets quoted by parents demanding an immediate replacement when little Timmy has a hairline crack on the edge of his bat that he's had for 5 months and has 'barely used' it. As a natural product wood can almost always be deemed repairable, so must be sent back to the manufacturer for the opportunity to inspect and provide a repair or deicide on a replacement/no warranty for misuse. It is the retailers right to decide on a repair or replacement, and in the case of cricket equipment, this action falls back to the manufacturer in almost all cases, except perhaps little Timmy as his bat just needs a little bit of glue and some edge tape, so i'll probably do it myself.
Perhaps my wording initially was wrong, i'm not disputing the rights of people purchasing products, although the Sale and Supply of Goods Act is now defunct legislation, replaced by the Consumer Rights Act.
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So your saying retailers won't replace anything not even as a good will gesture. Know from experience this isn't the case with All cricket retailers.
I wouldn't be replacing the bat in this topic until GM told me they were crediting me for it or issuing a replacement. Each case is unique of course, there are many factors involved.
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Just a quick update on my bat guys. Prodirect sent me a replacement but it got lost in transit so i ended up with a full refund.