Custom Bats Cricket Forum
Cricket Manufacturers / Brands => Kippax Cricket => Topic started by: thedon on February 08, 2018, 06:27:02 PM
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In the interest of free speech and all that, I do feel we should have allowed the original poster a chance to respond before the topic was closed.
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Agreed. If only because I would love to have heard it. Though he could open a new topic in order to respond, were he to wish to do so?
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In the interest of free speech and all that, I do feel we should have allowed the original poster a chance to respond before the topic was closed.
I tend to agree. He never said the bat was new, just that he hadn't used it much. Bit of a grey area, could have been an interesting debate.
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Mixed feelings about this one. While the age of the bat wasn't mentioned I wouldn't be at all happy with that much dead wood in such a crucial area.
I do feel for Kippax though. This is the second time something negative has been brought up with incomplete/wrong information.
Didn't we have 'They've sold me a bat that's narrower that a Harrow(gate)' recently. Only later to be told 'Sorry, I was reading the Vernier wrong'. Genuine mistake.
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Agreed, the OP never said the bat was new.
I believe in the Kippax response they said they could see the bat was 3 years old because of the old style sticker left on the bat. Made me chuckle this because the only sticker left on the bat wasn’t even a Kippax sticker!! ;)
Also quite funny how quickly people jumped to Kippax defence as soon as they posted their response.
Remember these are Grade 1 bats. How can anybody stickering a Grade 1 Bat up possibly justify a large knot right in a critical area at the base of the splice. Then state that this definitely wouldn’t cause the bat to crack across the base of the splice, even though one of the cracks comes directly out of said knot!
This is a forum to discuss things. I’ve seen a few brands slated on here and a few topics on knots & blemishes under stickers. Yet as soon as a forum sponsor seems unhappy with a post, the topic is locked?!
By the way, this is coming from someone who has visited the Kippax premises, has owned 4 Kippax bats and currently uses a Colossus!
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we was also upset at the topic being closed as i we was still happy to fix his toe also we sell players bats, not so much grade one willow but that will start up a new debate on what good and whats not at kippax we are fair with everyone if its a manufacturing fault we hold our hands up fix it or replace it ! i suppose your never going to make everyone happy, but no one on here ever seems to start a topic on how good your service is and how good the product they bought was. and if they have a problem there fast to post it on social media and not speak to you direct and people wonder why the bat brands on this website are slowly not using this forum as much. the fact we are making 6 out of England squad must at least say something for the quality of bat we are making at this moment in time also you say that the sticker on the bat was not one of ours so was it a kippax bats in the first place? and if it was one of ours you must of had it tided and clean and had other stickers put on but yet it was hardly used?
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@Kippax - a purely objective question - what is your feeling about putting the splice right into that knot?
As a layman, it looks like it could be a fault point, or am I barking up the wrong tree?
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I'm sure a lot of us post reviews praising positive service on here. Lately people have been moaning more but I think that's just a reflection of society and everyone wanting something for nothing these days.
If you're feeling left out please feel free to send me some free kit and I'll say loads of lovely things about you ;)
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we was also upset at the topic being closed as i we was still happy to fix his toe also we sell players bats, not so much grade one willow but that will start up a new debate on what good and whats not at kippax we are fair with everyone if its a manufacturing fault we hold our hands up fix it or replace it ! i suppose your never going to make everyone happy, but no one on here ever seems to start a topic on how good your service is and how good the product they bought was. and if they have a problem there fast to post it on social media and not speak to you direct and people wonder why the bat brands on this website are slowly not using this forum as much. the fact we are making 6 out of England squad must at least say something for the quality of bat we are making at this moment in time also you say that the sticker on the bat was not one of ours so was it a kippax bats in the first place? and if it was one of ours you must of had it tided and clean and had other stickers put on but yet it was hardly used?
Actually, I'm going to take slight issue with this post. I'm pretty sure I've read nothing but positive posts about Kippax prior to this thread. People praising your service, you products and your clefts, so it's bollox to claim "no one on here ever seems to start a topic on how good your service is and how good the product they bought was" and totally unfair to the forum community.
Unless the original complainant is lying (and it's up to you to prove this) he claimed to have left plenty of time between contacts with you before posting his complaint on the forum.
Don't get me wrong, it should never have been posted on the forum and it was a silly way to deal with it, and you guys seemed very diplomatic in your dealings.
But your last post doesn't seem right - the few batmakers and sponsors that you allude to leaving here in a huff should recognise that it is a forum and you are going to get positive and negative comments about your products. That's what being a business in the public eye is all about.
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replying to the knot question the strongest part of the tree is the knot so for the knot causing the issue i dont believe so no! if the knot was the issue would the bat not of broken with the first 3 years of use i believe so. i think this i just a case of ware and tare the product is a piece of wood and with the amount of games played theses days along with the amount of training sessions done in this day age just imagine how many balls you hit with a bat over the course of a 3 year range and the amount of balls that are not suitable for bats being used theses days also dosent help.
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Quick question- do the sponsors not keep the forum going? Not sure why members have to be so confrontational towards them.
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@Kippax in the original post it was not mentioned the bat was 3 years old, it should of been if that is the case with that bat.
Some of us commenting on this post have never seen a splice set thru a knot ever, I'm not saying we know more about batmaking than you do because we don't
What I'm saying is it appears to be unusual to do that.
Just for clarification is this still a perfectly normal practice for you today ?
I've also read most of your threads under 'kippax' and I think generally feedback has been pretty good.
Other manufacturers may do the same and its hidden under stickers that never get removed-I don't know.
Some us us are under the impression a knot would be a weak point especially in the splice-could you clarify for our benefit?
Many thanks.
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I at first was slightly in favour of the customer - in the false understanding that this was a new or fairly new bat. Having learnt that the bat is in fact 3 years old I think the customer is pretty lucky to even get the bat returned to him for free! 3 years is a long time to go back to the manufacturer for a cricket bat!
Would be interested to hear his opinion after the bats age has been revealed. Also be interested to know the true timescales between emails exchanged regarding the toe - as Mr (or Mrs) Kippax alludes to - one negative post on this forum can undo many positive posts and reviews.
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we very rarely get knots in the splice of the bat but if we do yes we would still splice through them as like i said earlier the knot is the strongest part of the tree
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Ok thanks for the reply
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Quick question- do the sponsors not keep the forum going? Not sure why members have to be so confrontational towards them.
The cover the hosting costs, but google advertising could likely also do the same. I think it's great to have active sponsors on the forum who get involved, but they shouldn't be beyond criticism, especially when someone is a customer of theirs. That said this isn't a great medium to complain, it's not a dialogue, false information can easily be given, or true info misunderstood.
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Knots may be the strongest part of the tree, but does it make the wood around it weaker?
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i agree with you i like to get involved with the public we hold our hands up if we make mistakes and take criticism on board when its deserved like the issue we had with the black friday where a customer on this forum posted that we had sent them the wrong size bat when we received the bat back it was the correct size and his measurement where wrong but we had offered to pay postage and replace the bat.
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In relation to the crack at the splice, I had a fairly new blank bat which had the same type of crack. Emailed them and they said it wouldn't cause an issue, and it didn't. The handle went front the shoulders after a couple of seasons though :(
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ye just because its cracked dose not mean its going to affect its performance as long as there is no movement in the splice it will be fine
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Knots may be the strongest part of the tree, but does it make the wood around it weaker?
Yes
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My post was due to a lack of response, a week had past before I decided to post. From doing this, though, I obtained the response and have learnt something as a result.
I can appreciate the response that I received from Kippax. I was unaware that time had in ownership of the bat was more important than how much it was used, but I understand that now. That does raise the question which is more important though?
I appreciate the work that was done, as it was for free and apologies for not mentioning that. The crack at the bottom I have been told it is fixable and they have offered to do that which I appreciate. I found the knot usual and wondered if it was related, as there was a crack in the knot, hence why I sent the original email. From people’s responses to this, I am still unsure as to whether it makes it weaker or not?
Just for clarity. I had not mentioned if the bat was new or old - which, based on the responses, I should have. Lesson learned. Also, I did not say ever that I wanted anything for free.
As I said previously, I have heard nothing but good things about Kippax, and have used a number of their bats before and will continue to when the opportunity arises.
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My post was due to a lack of response, a week had past before I decided to post. From doing this, though, I obtained the response and have learnt something as a result.
I can appreciate the response that I received from Kippax. I was unaware that time had in ownership of the bat was more important than how much it was used, but I understand that now. That does raise the question which is more important though?
I appreciate the work that was done, as it was for free and apologies for not mentioning that. The crack at the bottom I have been told it is fixable and they have offered to do that which I appreciate. I found the knot usual and wondered if it was related, as there was a crack in the knot, hence why I sent the original email. From people’s responses to this, I am still unsure as to whether it makes it weaker or not?
Just for clarity. I had not mentioned if the bat was new or old - which, based on the responses, I should have. Lesson learned. Also, I did not say ever that I wanted anything for free.
As I said previously, I have heard nothing but good things about Kippax, and have used a number of their bats before and will continue to when the opportunity arises.
Rule of forum and majority of forum members is NEVER post anything against the forum sponsors. Lesson learned.
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Rule of forum and majority of forum members is NEVER post anything against the forum sponsors. Lesson learned.
This is completely unfair! I disagree with this comment. I have seen Sponsored being criticized before here. It was quite generous of @Kippax to not just respond back to the actual complain but also to provide free services.
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as a sponsor we have to be careful but sometimes we just have to realize we can never be right if we reply then like the guy says above never post anything against the sponsors and if we dont reply we then look bad so how do we win? i try to be and answer everything i can but i guess some people will always have different opinions and thats ok but comments above are reasons why kippax went missing from this forum for so long
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Best think to do to appease everyone @Kippax is to give the forum a monumental offer like,for example,40% off with the voucher code forum40.That should work?!
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Rule of forum and majority of forum members is NEVER post anything against the forum sponsors. Lesson learned.
And its comments like this that make you sound like a sulky petulant child. There's nowhere that anyone said that there is an issue with disagreeing with a sponsor, but also withholding Information like the bat is 3 years old is pretty unacceptable. In this instance its clear Kippax ha e done right by repairing the bat FOC and so for that I commend them and to you sir who thinks this forum is draconian, I suggest that there are other places to air your views away from this nasty horrible place....
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And its comments like this that make you sound like a sulky petulant child. There's nowhere that anyone said that there is an issue with disagreeing with a sponsor, but also withholding Information like the bat is 3 years old is pretty unacceptable. In this instance its clear Kippax ha e done right by repairing the bat FOC and so for that I commend them and to you sir who thinks this forum is draconian, I suggest that there are other places to air your views away from this nasty horrible place....
Relax kid and stop throwing your toys out the pram. Damn. Some people are so sensitive and won't take any word against any forum sponsor. Your comment and some others clearly show how some of you get mad.
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as a sponsor we have to be careful but sometimes we just have to realize we can never be right if we reply then like the guy says above never post anything against the sponsors and if we dont reply we then look bad so how do we win? i try to be and answer everything i can but i guess some people will always have different opinions and thats ok but comments above are reasons why kippax went missing from this forum for so long
Sorry my comment is not aimed at you @Kippax or regarding this issue as I am sure you will or have resolved this.
Just some posters here who every time will lose their cool if anyone mentions a word against a forum sponsor.
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Do have to treat forum sponsors with a certain amount of respect, or we won't have any forum sponsors! Not that they shouldn't be pulled up if they're in the wrong or talking rubbish, but it's not good for the forum to see topics like that one where it's all attack without everything being out in the open. Maybe there should be more of a mediation process for complaint threads before it all goes public with the kneejerk reactions etc that result.
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Relax kid and stop throwing your toys out the pram. Damn. Some people are so sensitive and won't take any word against any forum sponsor. Your comment and some others clearly show how some of you get mad.
Mate I'm perfectly happy to take valid criticism, just not in form of sweeping unnecessary comments made by those that clearly are either too ignorant to read the full story or aren't mature enough to form a compelling argument either way. Also pretty demeaning and condescending to call someone a kid knowing nothing about them...maybe a note for the future
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Sorry my comment is not aimed at you @Kippax or regarding this issue as I am sure you will or have resolved this.
Just some posters here who every time will lose their cool if anyone mentions a word against a forum sponsor.
And also, if your comment wasn't aimed at Kippax or regarding this issue why post it at all, when clearly it could easily be taken as something that you state you didn't mean. Seems like a pretty obvious case of back tracking if you ask me...
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Relax kid and stop throwing your toys out the pram. Damn. Some people are so sensitive and won't take any word against any forum sponsor. Your comment and some others clearly show how some of you get mad.
Ironically, you are calling him a kid yet the only childish comment I see here came from you mate. How about you go to any of your off the shelf brands and ask them to repair a 3 year old bat for free of cost or better yet ask them to exchange it for you. Please let us know how it goes...
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Some of the comments on here are just so childish. Grow up kids. Get a life over forum sponsors. They can defend themselves. Always losing your cool over any word against forum sponsors. Grow up please.
And can't be asked to debate and argue with kids. Carry on crying. Bye :-)
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If we want to keep them think we need to consider carefully what we write regarding sponsors ( and anyone else) .
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Some of the comments on here are just so childish. Grow up kids. Get a life over forum sponsors. They can defend themselves. Always losing your cool over any word against forum sponsors. Grow up please.
And can't be asked to debate and argue with kids. Carry on crying. Bye :-)
Don't let the door hit you on the way out, kid.
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The topic of sponsors is a tough one as they do pay for the hosting costs but 5 by my reckoning are totally mute 2 post every know and then and then we have the few sick as Kippax that do get involved with discussion and debate and I think the key word is debate. For example splicing through a knot kippax day is fine as strongest part of the tree but other well knows bat makers down grade totally if there is a large knot on any part of the bat and from my personal experience have stated they would never splice through a knot etc even if it would remove it due to the unpredictability structure around that element of the bat.
Kippax are in my opinion a very reputable maker and having quite a few test players using there bats is testimony to that but saying that anyone or any company is beyond question is unfair as after all it’s about debate but I do wish people would be respectful in there comments, petulant and stupid comments have no place and we have lost a few over the years companies and sponsors who maybe had different ideas or views that went from flavour of the year to basically just disrespected in a short period of time.
My final comment is that everyone has been nothing but positive towards Kippax prior to this thread so to say otherwise is also just not the case but opinions are like arseholes in that we all have them, that’s what makes a good read and discussion as long as it stays fair and respectful
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Rule of forum and majority of forum members is NEVER post anything against the forum sponsors. Lesson learned.
Why as forum sponsors should we be above criticism? If it’s fair and just then Fine, what often happens though is people forget that the majority of brand or retailers that sponsor he forum are small in terms of personnel and the volume of emails/texts/facebook messages/twitter messages/whatsapp messages per day often take tome to work through (and that’s before doing any actual “proper work”!). The good old fashioned method of picking up the phone and engaging in a conversation to solve an issue is far quicker and will yield an immediate response. IF all of the above have failed then by all means come onto social media and have a whinge to try and get a reply or catch their eye.
the sign of a good company is how they deal with issues that arise in my book in order to rectify it. This is typically where companies live or die.
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Come on Tom, you should know better than that- don’t feed the Troll, it will become impacted!
2 or 3 adverse comments on here, in our tiny community, will not impact a brand.
People like a certain Derbyshire bat-maker want to dry their eyes and not be affected by the odd misinformed nerd!