Custom Bats Cricket Forum

Equipment => Bats => Bat Care => Topic started by: Canners on September 01, 2010, 03:25:50 PM

Title: Miilichamp & Hall customer service
Post by: Canners on September 01, 2010, 03:25:50 PM

I just wanted to put a quick note across on here how good M&H's customer service is, every product ive had from them has been top notch and as you may well know i had a harlequin for sale on here with a cracked toe, i emailed Nick @ M&H and said he would repair the bat free of charge. I think this is excellent service considering ive had the bat for almost 2 seasons....

really put a smile on my face :)
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 01, 2010, 03:27:06 PM
Yeah i am seriously considering getting a distinction next season!
Title: Re: Miilichamp & Hall customer service
Post by: Colesy on September 01, 2010, 03:28:40 PM
I would but could get £250 up together
Title: Re: Miilichamp & Hall customer service
Post by: yvk3103 on September 01, 2010, 03:30:41 PM
One of the best customer service I have experienced

> Newbery were up there with them till the brand got detached from the actual batmakers.

Kookaburra and Puma are not bat either. Adidas are okay (nothing wrong with Hawks service) just some lack of clarity between Adidas and Hawk
Title: Re: Miilichamp & Hall customer service
Post by: ppccopener on September 01, 2010, 03:31:10 PM
they are top class ive dealt with them. only thing the dont do is discount much.
Their bats are very expensive for average club players.
they do have a sale thou currently on,with most retailers up at 150-200 for a grade 1 you can just about get a good deal.
bats are top class thou...
Title: Re: Miilichamp & Hall customer service
Post by: Colesy on September 01, 2010, 03:32:18 PM
I know this is an M&H topic but I've e-mail GM a few times recently and their service is very good
Title: Re: Miilichamp & Hall customer service
Post by: Canners on September 01, 2010, 03:37:40 PM
I paid £270 for the harlequin 2 seasons ago and to think this will be the second time they refurb/repair it free of charge i dont think its that bad value for money

The bats an absolute gun as well

It may be up for sale when i get it back as the middles a bit high, none the less its a beautiful bat

Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 01, 2010, 03:37:53 PM
Yeah will vouch for gm, very quick precise responses. Just emailed m+h :D
Title: Re: Miilichamp & Hall customer service
Post by: Canners on September 01, 2010, 03:38:31 PM
Yeah i am seriously considering getting a distinction next season!

If its anywhere near as good as the retro i had you'l be a very lucky chap
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 01, 2010, 03:39:20 PM
I hope so , just looks amazing!

May chance my arm on here to see if someone wishes to part with one, possibly the longest shot ever?
Title: Re: Miilichamp & Hall customer service
Post by: iand123 on September 01, 2010, 03:57:37 PM
One of the best customer service I have experienced

> Newbery were up there with them till the brand got detached from the actual batmakers.

Kookaburra and Puma are not bat either. Adidas are okay (nothing wrong with Hawks service) just some lack of clarity between Adidas and Hawk

Are Hawk essentially Adidas in the UK then?
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 01, 2010, 03:58:40 PM
Hawk deal with there repairs etc i think?
Title: Re: Miilichamp & Hall customer service
Post by: iand123 on September 01, 2010, 04:07:09 PM
Ah ok. Thanks for clearing that up
Title: Re: Miilichamp & Hall customer service
Post by: ianbuchanan on September 01, 2010, 05:19:26 PM
my distinction is a gun :D
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 01, 2010, 05:19:55 PM
ahhh i want a distinction profile distinction! Not knocking yours, looks a monster!
Title: Re: Miilichamp & Hall customer service
Post by: ianbuchanan on September 01, 2010, 05:22:37 PM
yeah i know what you mean! they said if i want weight taken off my bat then they can make it into a distinction profile :D enough wood to play with lol
Title: Re: Miilichamp & Hall customer service
Post by: turnitayard on September 01, 2010, 07:32:16 PM
hawk and adidas i didnt know they had anything to do with each other?
Title: Re: Miilichamp & Hall customer service
Post by: thebd11 on September 01, 2010, 08:47:26 PM
When in the hawk factory a mate of mine said he saw some blank bats which the podshaver told him were ian bells and pietersens, who are both adidas players
Title: Re: Miilichamp & Hall customer service
Post by: bat repairs on September 03, 2010, 11:04:44 AM
lords trade show end of september M&H will be showing their new gear, will almost certainly include the distinction. they get a supply of oversized clefts to make these huge profiles, and they do go like stink...
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 03, 2010, 11:05:56 AM
am definately getting one :D, worried about the pick up though as 2lb 8/9 ones are like goldust apparently but heavier may be too heavy!
Title: Re: Miilichamp & Hall customer service
Post by: bat repairs on September 03, 2010, 11:08:30 AM
did you receive the cash for the slazenger bat??
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 03, 2010, 11:09:20 AM
bank hasnt updated, but its packaged up and being sent anyway :)
Title: Re: Miilichamp & Hall customer service
Post by: bat repairs on September 03, 2010, 11:14:39 AM
top man, cheers...
Title: Re: Miilichamp & Hall customer service
Post by: Damo1583 on September 03, 2010, 01:46:37 PM
I have just finnished a full season with my Distinction and it is by far the best stick i have ever used! goes like an absolute GUN and not even a crack on the face! will be placing an order for a new one next month but this time with the original M&H stickers!
Title: Re: Miilichamp & Hall customer service
Post by: Buzz on September 03, 2010, 01:59:32 PM
Appears to be a sale on their website at the moment... buy your new distinction for £250... actually the offer of a Solution for £215 (knocked in with cover) looks pretty good too.
Title: Re: Miilichamp & Hall customer service
Post by: ianbuchanan on September 03, 2010, 02:04:20 PM
Appears to be a sale on their website at the moment... buy your new distinction for £250... actually the offer of a Solution for £215 (knocked in with cover) looks pretty good too.

In the actual shop there are loads of reductions on bats, Harlequin is only about £220, and I think the S6 is only £185 at the moment....
Title: Re: Miilichamp & Hall customer service
Post by: Canners on September 05, 2010, 07:57:50 AM
am definately getting one :D, worried about the pick up though as 2lb 8/9 ones are like goldust apparently but heavier may be too heavy!

I think they are quite bottom heavy, so id suggest ordering a touch lighter than you usually use, great bat tho, played against a guy using one on friday and his went like a rocket
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 05, 2010, 10:16:49 AM
Great time for my car to break down, when i organised to go down to m+h and the sale is on! Not happy to say the least. where exactly is their shop?
Title: Re: Miilichamp & Hall customer service
Post by: Canners on September 05, 2010, 10:26:46 AM

county ground i believe, you might have seen my harlequin being refurbed while you were there ;)
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 05, 2010, 10:33:11 AM
i havent been, my car ahs decided to stop working! just before my trip to m+h and time away in paignton! Bad times
Title: Re: Miilichamp & Hall customer service
Post by: slogger02 on September 05, 2010, 10:27:34 PM
your car broke before you got to paignton?  lucky lucky boy!!! your car clearly knew where it was going!!!
let me know if you are ever there though, ill swing by to flog you a set of LH gloves!
Title: Re: Miilichamp & Hall customer service
Post by: peplow on September 05, 2010, 10:38:29 PM
I'm going there Tuesday til Friday mate!!