Custom Bats Cricket Forum

Companies => Off-the-shelf companies => Gunn & Moore => Topic started by: tommo256 on February 21, 2011, 03:58:53 PM

Title: Two bats due to be refurbed but lost in postage
Post by: tommo256 on February 21, 2011, 03:58:53 PM

Hello,
I have sent two bats off to be refurbished, and rung steve wilkinson today and he said he hadn't received them yet, they were sent last wednesday on next day delivery so now I'm in a state of panic and worry.
Do I leave it a few more days or ring royal mail and stick a claim in?

Lee

Title: Re: Two bats due to be refurbed but lost in postage
Post by: punter_legend on February 21, 2011, 04:00:11 PM

Quote from: tommo256 on February 21, 2011, 03:58:53 PM

Hello,
I have sent two bats off to be refurbished, and rung steve wilkinson today and he said he hadn't received them yet, they were sent last wednesday on next day delivery so now I'm in a state of panic and worry.
Do I leave it a few more days or ring royal mail and stick a claim in?

Lee

Do you know mate how much your insured for if any ?

Title: Re: Two bats due to be refurbed but lost in postage
Post by: Talisman on February 21, 2011, 04:01:17 PM

If sent special you will have had to declare the value on sending, if sent recorded it is £41 as standard, either way claim as soon as possible as they drag their feet.

Title: Re: Two bats due to be refurbed but lost in postage
Post by: mattw on February 21, 2011, 04:01:39 PM

Do you have the tracking number for them? Have you tried to see where it's at?

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tommo256 on February 21, 2011, 04:03:47 PM

I sent it next day with no insurance as didn't have enough money on me at the time, but when reading my receipt it says if lost or stolen you can get up to 100 times what you paid for postage?  No I don't it through post office

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tim2000s on February 21, 2011, 04:08:55 PM

Which courier did you use? Quite a few people on here use them regularly so may be able to help.

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tommo256 on February 21, 2011, 04:11:42 PM

I went into my post office and asked them to send it, so royal mail. I am genuinely panicking now

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tim2000s on February 21, 2011, 04:13:10 PM

What service did you use? Standard Parcels, etc? If you can give us some more info, we can probably help more.

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tommo256 on February 21, 2011, 04:14:26 PM

The next day parcels, I payed 8 quid to send them. I went in and they said they would be there thursday or defo friday. So

Title: Re: Two bats due to be refurbed but lost in postage
Post by: justnotcricket86 on February 21, 2011, 04:21:48 PM

Matt H4L sent my bat recorded next day which guarantees getting to you before 1pm the following day. That certainly costs more than £8

 Have you sent them standard 1st class? As has been mentioned, do you have a tracking number?

Title: Re: Two bats due to be refurbed but lost in postage
Post by: roco on February 21, 2011, 04:22:47 PM

That costs £8.49 as that's how I send mine

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tim2000s on February 21, 2011, 04:23:03 PM

Judging by the price you have given, if it went parcels, then it can only have gone Standard Parcels, as there is no Next Day service that is less than £15 to buy, and without additional insurance, the max cover is £41.

If you sent Special Delivery Next Day, then you have £500 compensation cover, but you'd need to start the process off on that.

If you sent Recorded Delivery, Signed For then you have a max compensation of £41.

First thing to do is check the receipt and see which service you sent it.

Title: Re: Two bats due to be refurbed but lost in postage
Post by: justnotcricket86 on February 21, 2011, 04:24:10 PM

PS - Roco...got your PM's about nets, sounds good. Will reply when I get home from work. Cheers

Title: Re: Two bats due to be refurbed but lost in postage
Post by: roco on February 21, 2011, 04:25:32 PM

I send my bats delivery by 1pm next day and is £8 something must be my post office

Title: Re: Two bats due to be refurbed but lost in postage
Post by: iand123 on February 21, 2011, 04:25:46 PM

You used to have to wait at least 14 days from the date of postage before you can claim as well, not sure if that is still in place or not

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tim2000s on February 21, 2011, 04:26:43 PM

Quote from: roco on February 21, 2011, 04:25:32 PM

I send my bats delivery by 1pm next day and is £8 something must be my post office

That'll be Special Delivery then.

Title: Re: Two bats due to be refurbed but lost in postage
Post by: roco on February 21, 2011, 04:29:24 PM

Always send bats like that as it has tracking and insurance

Title: Re: Two bats due to be refurbed but lost in postage
Post by: tommo256 on February 21, 2011, 04:33:26 PM

I just checked and it doesn't say, I just read online I think the women in the shop may have got address or something wrong cause reading my receipt and she got the name of building wrong