I know its an old topic, but thought it better than opening a new one.
Just got my refurbed bat back, and can echo the comments in here - very impressed by the refurb. Can honestly say it looks like a new bat
The bat itself is an old excel model that i bought from the forum before last season.
Had a few inside edges, some feathering on the toe and also had a dink at the side of the toe - after my Dad decided to give it a go in the nets, and managed to hit a pole!!
Asked Matt if he could chamfer the toe during the clean up, and he was very accomodating. Also, originally asked for Hattori stickers, but after seeing the new NV ones, i changed my mind and again Matt was ok with this.