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[skip1973]

It would need inspection for signs of misuse which is why they need it back, if it"s just a blown corner without signs of rock hard balls I would think it's a replacement.

[Vitas Cricket]

The retailer may replace it but It's more likely  they will  send the bat to the manufacturer.

Retailers don't replace anything, the warranty is between the customer and the manufacturer. Sometimes retailers second guess what a manufacturer will do and immediately replace it with stock from their shelf and then send the bat back to the manufacturer at a later date. This helps to keep the customer happy but is risky as the manufacturer could well turn round and say 'we are repairing it' or 'we feel this is damage not covered under warranty'

When it is obvious, eg brand new bat thats in 2 bits due to storm damage then i don't think you will find many retailers who will follow the official process, they will almost certainly see common sense and replace the bat from their own stock and deal with the manufacturer later.

The complication here is that PDC have gone against GMs specific t's and c's not to sell into Aus/NZ/SA - of course we all know that it happens but the process is somewhat of a gamble for both the customer and the retailer. PDC won't be able to tell GM that they are unable to allow GM to inspect the bat because it happens to be on the other side of the world, hence asking for it back. As Skip says, the retailer is perhaps gambling on you not forking out to return it. Equally you've saved on VAT and probably haven't paid any import charge at your end, does this mean you should expect to forgo the protection of a warranty? I'm not entirely sure, but its an interesting question for a part of the bat sales market that i can only see increasing as more and more people expand their shopping horizons to all parts of the world. 

[Seniorplayer]

Retailers don't replace anything, the warranty is between the customer and the manufacturer. Sometimes retailers second guess what a manufacturer will do and immediately replace it with stock from their shelf and then send the bat back to the manufacturer at a later date. This helps to keep the customer happy but is risky as the manufacturer could well turn round and say 'we are repairing it' or 'we feel this is damage not covered under warranty'

When it is obvious, eg brand new bat thats in 2 bits due to storm damage then i don't think you will find many retailers who will follow the official process, they will almost certainly see common sense and replace the bat from their own stock and deal with the manufacturer later.

The complication here is that PDC have gone against GMs specific t's and c's not to sell into Aus/NZ/SA - of course we all know that it happens but the process is somewhat of a gamble for both the customer and the retailer. PDC won't be able to tell GM that they are unable to allow GM to inspect the bat because it happens to be on the other side of the world, hence asking for it back. As Skip says, the retailer is perhaps gambling on you not forking out to return it. Equally you've saved on VAT and probably haven't paid any import charge at your end, does this mean you should expect to forgo the protection of a warranty? I'm not entirely sure, but its an interesting question for a part of the bat sales market that i can only see increasing as more and more people expand their shopping horizons to all parts of the world.

So your saying retailers won't replace anything not even as a good will gesture. Know from experience this isn't the case with All cricket retailers.

[Kulli]

That looks very repairable, I'd be saving time money and hassle and taking it to someone local for a fix, and then buying from a more reliable retailer next time

[Vitas Cricket]

[In the case of faulty goods] The Sale and Supply of Goods Act says that the contract is with the retailer and not the manufacturer so the shop is first and foremost responsible for sorting faulty goods- warranties with manufacturers are in addition to the shop's responsibilities... though this is all academic as I don't think anyone thinks the bat was faulty.

Yes, and that is something that often gets quoted by parents demanding an immediate replacement when little Timmy has a hairline crack on the edge of his bat that he's had for 5 months and has 'barely used' it. As a natural product wood can almost always be deemed repairable, so must be sent back to the manufacturer for the opportunity to inspect and provide a repair or deicide on a replacement/no warranty for misuse. It is the retailers right to decide on a repair or replacement, and in the case of cricket equipment, this action falls back to the manufacturer in almost all cases, except perhaps little Timmy as his bat just needs a little bit of glue and some edge tape, so i'll probably do it myself.

Perhaps my wording initially was wrong, i'm not disputing the rights of people purchasing products, although the Sale and Supply of Goods Act is now defunct legislation, replaced by the Consumer Rights Act.

[Vitas Cricket]

So your saying retailers won't replace anything not even as a good will gesture. Know from experience this isn't the case with All cricket retailers.

I wouldn't be replacing the bat in this topic until GM told me they were crediting me for it or issuing a replacement. Each case is unique of course, there are many factors involved.

[vibrate]

Just a quick update on my bat guys. Prodirect sent me a replacement but it got lost in transit so i ended up with a full refund.