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Author Topic: Shouldn't this be covered by the warranty ?  (Read 3523 times)

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RoCo Da Pixie

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Re: Shouldn't this be covered by the warranty ?
« Reply #15 on: May 24, 2012, 08:03:29 AM »

I think Lekka are proving how bad they are at customer service, No matter how many users a bat has, The warranty is for one year.
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THERUBIN

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Re: Shouldn't this be covered by the warranty ?
« Reply #16 on: May 24, 2012, 08:06:45 AM »

With so many brands in here, why not choose one with both good bats and customer service..
I will never recommend a LEKKA bat to anyone.
« Last Edit: May 24, 2012, 08:44:40 AM by THERUBIN »
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tim2000s

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Re: Shouldn't this be covered by the warranty ?
« Reply #17 on: May 24, 2012, 09:35:27 AM »

I have been told, that there is a concept called, 1 cricket bat for 1 player, has anyone els heard that ?
That means, if someone els are using your bat, the warranty disapears..
Is this the same as 1 car for 1 driver, or 1 washing machine for 1 person's washing. If the door handle falls off within the stated warranty period, if it doesn't fall off in the owner's hand, then the warranty is invalid?!?!

If on the other hand you weren't given a warranty (which you aren't entitled to...) then it's a different discussion.
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ajm90

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Re: Shouldn't this be covered by the warranty ?
« Reply #18 on: May 24, 2012, 10:24:54 AM »

If their was a 1 year warranty on this bat then this is one of the worst pieces of customer service i've seen

Is this a reply (The 1 cricket bat 1 player) from the same "Lekka global alliance" rep that used to be on the forum?
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tim2000s

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Re: Shouldn't this be covered by the warranty ?
« Reply #19 on: May 24, 2012, 10:31:38 AM »

Is there a warranty on the bat? That's the first question. We've all been giving abuse to the customer service, but it has to be asked...
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tommo256

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Re: Shouldn't this be covered by the warranty ?
« Reply #20 on: May 24, 2012, 10:32:56 AM »

He was boasting on Facebook this morning about the amount of bats people have ordered
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Talisman

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Re: Shouldn't this be covered by the warranty ?
« Reply #21 on: May 24, 2012, 11:44:09 AM »

I actually agree in principal with that, after all if you sell a high performance bat with a warranty for a year you might expect that the bat will score 2,000+ runs but if 4 people used it then 8,000+ would kill it. Cars after all carry either a 5 year or 100,000 mile warranty as some will hit 100,000 in 2 years or under, harder to do with a bat.

However in this case it looks like a simple refusal to warranty the bat.
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Talisman

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Re: Shouldn't this be covered by the warranty ?
« Reply #22 on: May 24, 2012, 11:46:48 AM »

Plus the split in the shoulder is a manufacturing fault, which should be replaced by the brand anyway, if the bat had been extremely well used then you might say it has served it's purpose.
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THERUBIN

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Re: Shouldn't this be covered by the warranty ?
« Reply #23 on: May 25, 2012, 04:50:06 AM »

There was warranty on the bat, but I was told, that because that my brother have used the bat before me, the warranty has gone..

To Talismans comment about making more runs, I can say that the bat was bought in july and the danish season stops in september, so from september to march, is has only been used for practice one a week, for maybe february and march. Our season is only 14 odi, so an average is 500 runs ;)
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