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Author Topic: Customer service  (Read 7758 times)

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kunal156

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Re: Customer service
« Reply #15 on: March 02, 2016, 10:55:45 PM »

I have a broken L&W bat used for 6-7 months and I am not even a hard hitter of the ball. Maximum I scored this summer was 40 runs and avg around 20's. Reserve Edition and the sweet spot is mid to low. Those guys will be providing me a free repair but I feel I should ask for a replacement since its a reserve edition bat. Please let me know your comments. I have attached a phe broken bat.broken bat.
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Ams4287

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Re: Customer service
« Reply #16 on: March 02, 2016, 11:00:06 PM »

Your getting a free repair, not to bad as you've had it for 6-7 months in my book (willow is a natural product after all) - grade has no real bearing on whether you should get a replacement or not.
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langer17

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Re: Customer service
« Reply #17 on: March 02, 2016, 11:02:49 PM »

You often find higher end bats break more easily due to softer pressing when compared to the heavier pressing that goes on with lower end bats.

Willow is a natural product and you cannot pick when one might break.
« Last Edit: March 02, 2016, 11:56:56 PM by langer17 »
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Sivlar13

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Re: Customer service
« Reply #18 on: March 02, 2016, 11:05:59 PM »

Have you smeared this bat in peanut butter? Looks very glossy.
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dcullen8

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Re: Customer service
« Reply #19 on: March 02, 2016, 11:31:05 PM »

I think youve done well getting a refurb out of them.

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Chad

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Re: Customer service
« Reply #20 on: March 02, 2016, 11:56:18 PM »

Hard to tell based on one pic, but a repair seems to be fair, within 12 month warranty. Obviously, if it's split right through, then it might be a different story. Looks like you've toe ended a full blooded shot or tried to hit a yorker...
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ogroupleader

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Re: Customer service
« Reply #21 on: March 03, 2016, 01:16:01 AM »

Looks like a lot of wear on the toe.
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FattusCattus

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Re: Customer service
« Reply #22 on: March 03, 2016, 10:23:04 AM »

Looks like a Chinchilla's been at the toe!
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Number4

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Re: Customer service
« Reply #23 on: March 03, 2016, 10:33:44 AM »

Certainly the hardest 40 runs in a bat I have ever seen
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