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Author Topic: My new B3 Crown! A bit disappointed  (Read 11893 times)

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The Doctor

Re: My new B3 Crown! A bit disappointed
« Reply #45 on: June 28, 2016, 02:18:12 PM »

Hi Folks,

Firstly apologies for not replying to this post (or email from Tauhid) sooner, I went on holiday on Thursday and only got back this afternoon - to say I had intermittent access would be a massive exaggeration, and only saw this topic when someone sent me an email. I climbed to the highest point with my phone at arm's length in one hand and a coat hanger in the other trying to get 4G but to no avail.

First and foremost, I have not got a problem with anyone posting concerns/criticisms/questions on here as I believe that is what this forum is all about, Tauhid did send me an email on Saturday night, but due to the above connection problems I couldn't access any of my old emails - hopefully, my out of office reply should have kicked in and sent Tauhid an email letting him know that I might be slow in getting back to him.

There are a few points that need to be cleared up from this topic, the first is that all measurements provided are post CNC after pressing, but before sanding, so there might be a slight difference (-0.5 > 1mm) difference in drawing dimensions to actual bat dimensions, where possible we will oversize the bat to allow for this but when we are making bats on the extremity of what is physically possible, this might not be the case. This is why I tend not to send out drawing dimensions unless specifically asked. But I also understand, that when offering a service like we offer, a customer may expect to see this type of detail, which is why we provide it on request.

The second point- measuring the spine of a bat. This is impossible to measure with a ruler and to be done accurately needs a vernier.

The third point, is that every design is effectively signed off by the customer. Once this has been done the design is not changed and a .nc file (tells the machine what to cut) is produced from this design. Looking at the picture posted here and the CAD drawings I am pretty confident that the bat is as per the drawing taking into consideration of point one.

The fourth point- if Tauhid, or anybody else is not entirely satisfied we will replace the bat no problem.

The final point -  that using crown clefts, we can just get the specifications requested by Tauhid - 40mm/70mm/no concaving / 2'9oz, which is why they are the price that they are, as they really are like rocking horse droppings - but only just as this is verging on the impossible both in terms of weight but also size from a standard cleft.

We are, and always will be as transparent as possible.

I will be replying to Tauhid on a separate email.

Streaky

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northernboy1987

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Re: My new B3 Crown! A bit disappointed
« Reply #46 on: June 28, 2016, 02:37:26 PM »

Very good professional response. Nice one Streaky.
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Re: My new B3 Crown! A bit disappointed
« Reply #47 on: June 28, 2016, 08:34:21 PM »

this is why I have purchased and will continue to purchase bats from B3. customer service
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brokenbat

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Re: My new B3 Crown! A bit disappointed
« Reply #48 on: June 28, 2016, 08:36:31 PM »

ditto
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Ridenmarke

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Re: My new B3 Crown! A bit disappointed
« Reply #49 on: June 29, 2016, 07:40:48 AM »

Great response.
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