Ed, why do GM refuse such requests as seen in this topic?
i.e.
-picking out a bat yourself for someone
-supplying old stickers if somebody favours them
-supplying custom shapes (i know this is more challenging than the other two points)
it all seems a bit wooden and rigid to me, its what turned me away from the company, i think i speak for a lot of people when i say that i prefer the companies who supply a better customer experience, possibly even going out of their way to help, certainly not flatly refusing any requests as seems to be the case with GM.