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[Kulli]

Cheers, will wing them a mail too and see if they at least bother to reply, if not Gm will be getting a phone call shortly.

[Kulli]

Just to add, having realised it had now been two week I send a mail to Edward Lowry through the forum, received a reply from Steve Wilkinson within an hour, and after a few more emails and pictures they offered to replace it FoC. Top customer service even if i had to use a service not open to the average punter to get there.

[Ryan]

well done Kulli, bet your very happy with the outcome!

[Kulli]

Well my mate is delighted, has promised me a crate of beers, which in Norway is about the price of a new GM Original!

[charlie15]

Sounds like a win win allround!

[Kulli]

Yep, and GM have likely won themselves a customer for life as he had put it in the bin before I said it looked like the sort of damage that they'd probably replace.

[Ryan]

haha bonus!

[Vic Nicholas]

GM are fantastic like that.

Good on them!

[Kulli]

Yeah, the only downside was 2 weeks with no reply when i just used the email quoted on the website, one of the perks of posting here I guess.

[Kulli]

Hmmmmm, after a super prompt response and promise to replace it asap Gm have gone very quiet, not sign of the bat and no reply to my emails either

[Kulli]

bat has arrived, to my mates delight, pic to follow.