Apology accepted Mel but this is one of the problems with forums. People type things that can be a killer for small businesses. It's a constant battle for the small sole trader companies with no form of investors other than themselves to compete against the bigger boys that have big financial backing. This is why the small companies generally give such good customer service because it's the way they survive alongside the quality of their products. One small piece of criticism in any world sticks around far longer than a huge piece of praise and therefore will stain a fantastic reputation, I learnt that very quickly as a professional cricketer that is why i will stick up for myself for the simple reason I have sacrificed so much to create my business on my own just myself and my wife and when I know I do everything I can to make it not only the best product but the best service and advice that you can find it hurts when one simple line can be written and totally misconstrued by others. I don't say this just for myself I say it for the other small companies out there fighting to build a business