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[Vitas Cricket]

Many thanks for the kind words Graham, your inners are en route

[gdb19]

Thanks jake, can't believe i forgot to mention the freebie towel thing that was in with the bag. Almost worth ordering from you for that alone, I reckon it'll do nicely to dry off the ball during a damp Sheffield summer.

[Vitas Cricket]

Every customer gets a free vitas cricket towel for drying the ball in the field.

I haven't really mentioned it as a selling point as i dont want to seen to be bribing customers and passing it off as top customer service like certain brands/retailers (none are on this forum)

[Manormanic]

and a towel is an odd choice of bribe when you come to think of it (though I agree, a nice touch!)

[Vitas Cricket]

Agreed, a towel isn't exactly life changing, but little things like that don't really need a mention in my opinion, they are just part of our package, we don't make a song and dance about them.

When i say bribery, I mean more along the lines of bold claims of 'top customer service' from certain companies when they bribe you to visit them by offering a free curry or bacon sandwich.

We had George from Stretton Fox visit recently, offering him a bacon sandiwch from the lunch van when it stopped at our place was par for the course, we didn't shout it from the rooftops on twitter proclaiming our service to be the best in the world. I think a few of you may know who i'm referring to.

Apologies for the rant, they've been getting up my nose on twitter recently.

[gdb19]

On the receipt I think it was described as a gym towel, but seeing as though I've not seen the inside of a gym in quite some time it'll be used as a rag for ball drying.

Its just a nice little extra, add it to the free fast delivery and having someone like Jake sorting out your order (in my case delaying postage so it would arrive when I was in) and its very good service all round.

[cricketbadger]

Agreed, a towel isn't exactly life changing, but little things like that don't really need a mention in my opinion, they are just part of our package, we don't make a song and dance about them.

When i say bribery, I mean more along the lines of bold claims of 'top customer service' from certain companies when they bribe you to visit them by offering a free curry or bacon sandwich.

We had George from Stretton Fox visit recently, offering him a bacon sandiwch from the lunch van when it stopped at our place was par for the course, we didn't shout it from the rooftops on twitter proclaiming our service to be the best in the world. I think a few of you may know who i'm referring to.

Apologies for the rant, they've been getting up my nose on twitter recently.

I don't, please explain if you dont mind

[Manormanic]

I'm also unclear, not being a twitter user (a twit?) - can you enlighten us, via PM if not publicly...

[uknsaunders]

I guessed wrong lol, but it won't take much trawling of twitter cricket companies to find out who. Seriously it is a nice touch Jake, the small things often are.

[Vitas Cricket]

Thats we we aim for, just a nice little touch that pleasantly surpirses you when you open the box. Rather than the first thing you look for as you are expecting it, and arguably its a major reason behind your purchase (in the case of some free socks from a certain discount cricket retailer owned by all rounder cricket)

We normally pop one of our business cards with some vitas cricket bat stickers stapled to it in the box too. We are all out of business cards at the moment (more on order) so recent orders haven't recevied their stickers.

I dont want to stir the pot with the whole 'bribery' thing too much, happy to answer any queries via pm.