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Author Topic: Newbery Customer Service?????????  (Read 10657 times)

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jandgcricket

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Re: Newbery Customer Service?????????
« Reply #30 on: September 24, 2009, 08:34:34 PM »

please.
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jandgcricket

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Re: Newbery Customer Service?????????
« Reply #31 on: September 24, 2009, 08:35:13 PM »

However.  Mike said it cannot be repaired?
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Talisman

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Re: Newbery Customer Service?????????
« Reply #32 on: September 24, 2009, 09:42:29 PM »

It could be repaired but the advice I had was that it would break again, from 3 sources all top companies so Bill has a chance to shine.

I only let Silly have it because it was a good template for his batmaking trials, would think that even with the chunk replaced it would be liable to snap again and best kept as a template.
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jandgcricket

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Re: Newbery Customer Service?????????
« Reply #33 on: September 24, 2009, 09:43:45 PM »

We'll see what Bill does.  Can you send over the invoice then please Shilly?  As you did say.  Nothing yet?
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SillyShilly

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Re: Newbery Customer Service?????????
« Reply #34 on: September 24, 2009, 09:53:59 PM »

i will struggle to send you the invoice now as the bat hasnt even reached bill, i will speak to him when he receives it and then he will let me know what he thinks.
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MD2812

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Re: Newbery Customer Service?????????
« Reply #35 on: August 19, 2011, 09:51:17 PM »

I hope I dont get flak for bringing up a really old thread....

I have had to cracks on my Newbery GT Players.

The first to go was on the corner of the inside toe, about 3/4 of an inch along the toe 1/4 inch from the blade, and 3/4 up the inside edge.

The 2nd was on the inside shoulder of the bat from defending a beamer. Crack went up towards the handle, down the blade halfway down the 'Y' of the Newbery sticker and another crack going towards the back of the bat.

I contacted Newbery and Talent Cricket (Bat bought off the shelf, sounds like gunfire and goes like a rabbit with an electric current up its jacksie) The toe crack was when 3 weeks old, the shoulder crack was about 3 months old.
Both times it went back to Talent cricket and was repaired by themselves and I am impressed with the repair.

Was this the correct thing to do? I never received a reply from Newbery regarding the cracks, just wandered while reading this would my warranty with Newbery be affected?

19reading87

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Re: Newbery Customer Service?????????
« Reply #36 on: August 20, 2011, 06:56:43 AM »

2 years old mate, but given your long details on the subject you might be fine...

I have actually seen quite a few bats go like this not newburys but bats that have hammer edge sheets applied to them
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SG6-18

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Re: Newbery Customer Service?????????
« Reply #37 on: August 20, 2011, 08:51:42 AM »

the 2 letters on the shoulder signify how old it is. if it is within an acceptable range, they will replace it methinks
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DK

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Re: Newbery Customer Service?????????
« Reply #38 on: August 20, 2011, 09:16:33 AM »

I never received a reply from Newbery regarding the cracks

With the exception of half a season on one or two occasions, I have used Newbery for almost 15 years and I have to admit that despite loving their range; their customer service has left a lot to be desired on occasion.

Having found this site a few months ago and having my eyes opened to bespoke willow options etc, it has made me realise that you may get more value for your money with others.

For me, Newbery seem a little off limits of late, I rang them about 3 months ago to enquire about getting something special for 3 or 4 of us who were willing to travel.
The lady at the other end was of little use and couldn't get rid of me quick enough or so it felt at the time.
I captain a side with 9 Newbery users, 6 of those also have softs and bags, so it was a bit of a disappointment to be honest.

When asking about any bespoke gear options, I never even got informed of the Chalet, it was only here that I came to learn of it but by then my head had been turned elsewhere.

For what its worth, I bought a Laver from Sam Peplow and it goes better than anything I've ever had and they seem very easy to get hold of via this site as do people like Ayrtek, Bulldog and H4L.

Best of luck with getting a response, I've got about 4 unanswered emails so I feel your pain!
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peplow

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Re: Newbery Customer Service?????????
« Reply #39 on: August 20, 2011, 10:50:46 PM »

glad its going well for you pal :)
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