I never received a reply from Newbery regarding the cracks
With the exception of half a season on one or two occasions, I have used Newbery for almost 15 years and I have to admit that despite loving their range; their customer service has left a lot to be desired on occasion.
Having found this site a few months ago and having my eyes opened to bespoke willow options etc, it has made me realise that you may get more value for your money with others.
For me, Newbery seem a little off limits of late, I rang them about 3 months ago to enquire about getting something special for 3 or 4 of us who were willing to travel.
The lady at the other end was of little use and couldn't get rid of me quick enough or so it felt at the time.
I captain a side with 9 Newbery users, 6 of those also have softs and bags, so it was a bit of a disappointment to be honest.
When asking about any bespoke gear options, I never even got informed of the Chalet, it was only here that I came to learn of it but by then my head had been turned elsewhere.
For what its worth, I bought a Laver from Sam Peplow and it goes better than anything I've ever had and they seem very easy to get hold of via this site as do people like Ayrtek, Bulldog and H4L.
Best of luck with getting a response, I've got about 4 unanswered emails so I feel your pain!