I ordered a bat from SAF around 18 months ago which never turned up: Andy gave all sorts of excuses, been overseas at family funeral, bat stuck in Customs in Japan, etc. it took posts on here (he was a sponsor at the time) to apply enough pressure to get a refund after 5 months! After that experience, I decided I should try a Lekka and emailed James with my requirements. He sent me biggest piece of s$@t I have EVER seen: 4 grains, nothing like the profile we discussed, etc but I was so over the whole bat ordeal thing that I just gave up and never even complained to him (I had only paid $250au). That bat sits in the corner of office to remind me to do proper research before handing over the cash...