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[King pair]

On Saturday, my Salix broke. I bought it at the start of the season so I am a little annoyed really. But she's was a beaut.

[WalkingWicket37]

Is it still under warranty??

If not PM me mate, should be able to do something with that 

[King pair]

Spoken to asad and he's told me there's nothing they can do the toe and edges aren't covered by warranty

[LEACHY48]

ill repair it for you mate

[iand123]

Spoken to asad and he's told me there's nothing they can do the toe and edges aren't covered by warranty

That seems a bit odd to me

[King pair]

I'm going to ring Salix tomorrow

[ppccopener]

If you bought it new this season salix will help
Always deal direct with the manufacturer in my experience salix are top class with damage.
They don't want their bats to go like this,in my own experience they know their bats are expensive for club players but do everything they can to fix it for you
I've no tie up with salix I've been there a few times to buy bats which are discounted
Can't afford one either i use a warsop
Good luck getting it sorted 

[iand123]

If you bought it new this season salix will help
Always deal direct with the manufacturer in my experience salix are top class with damage.
They don't want their bats to go like this,in my own experience they know their bats are expensive for club players but do everything they can to fix it for you
I've no tie up with salix I've been there a few times to buy bats which are discounted
Can't afford one either i use a warsop
Good luck getting it sorted 

I agree, maybe drop Chris a line to see if he can help/shed any light on it. Have you still got proof of purchase?

[kal_m]

Spoken to asad and he's told me there's nothing they can do the toe and edges aren't covered by warranty

So what does the warranty cover? The middle? 

Sad to see any bats go like that but hopefully Salix or someone will fix it for you.Good luck!

[King pair]

Might still have proof of purchase somewhere

[SOULMAN1012]

Hi mate just seen this. If it didn't come from Salix direct obtain proof of purchase from Asad or your bank statement etc and pop in the post to Salix direct and I'm sure we will look to do something mate. Toe damage is not really covered in a warranty as such but that's the case with any bat.

Saying that as many have said before Andrews service is top notch and he does look after the after care side of things mate. Ring them tomorrow by all means mate and maybe worth a email with pics of damage but try and get proof of receipt mate.

[King pair]

Thanks Chris. I'll be able to find proof of receipt so I'll speak to them tomorrow

[ItsJustCricket]

Depends on the nature of the toe damage really.  Always worth trying for a replacement if this sort of thing happens within 12 months of purchase.  In my experience, the manufacturers we deal with are more lenient than you might expect with this sort of thing, including Salix...

[King pair]

its getting sent back tonight when I finish work so hopefully they will offer me another

[King pair]

SURELY it shouldn't be breaking like that after 4 months?