To clarify re knocking in.
This only is for BOSS and Phantom. And yes, customers will still get a repair / replacement if the manufacturing is faulty. No one is trying to escape that one!
The car is a good analogy. If it hasn't been serviced well, it's a problem of negligence. Same as taking a packet fresh bat against a new ball! Just isn't feasible for the manufacturer to have to cover the costs every time a numpty does that and doesn't care for their bat properly!
Yes, we handpicked them in person......