Parcel2go are decent on price but easily the worst for service when it goes wrong, and believe me with Hermes you have a decent chance of it going wrong.
The final time i used them they refused a pickup i had booked, saying they had already taken a parcel with that barcode. I tracked it and it said delivered, the customer confirmed they had not had a delivery and confirmed the signature provided by parcel2go/Hermes was not theirs.
They refused to accept that i had not sent the parcel despite me sending photos of it with the barcode visible, clearly still in my possession. I have a screengrab of a livechat where they call me a liar! It was only a few quid but they refused a refund even though they had never actually taken the parcel.
Customer contacted me 2 days later to confirm a parcel had now arrived that carried the same barcode as the one on my parcel. The contents? A brand new iphone!
Some poor sod will be down about £600 as i have very little faith in parcel2go rectifying that situation.
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Topic: Sending bats (Read 889 times)