All-Rounder Cricket are TERRIBLE!
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Jimbo

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #30 on: April 10, 2021, 02:35:27 PM »
Believe Paul still does some customer service stuff online for IJC.
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SouthpawMark

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #31 on: May 04, 2021, 11:47:16 AM »
Just a quick update on the charlatans at All Rounder Cricket...

Today I received an email from my card company saying that my refund has been reversed. Apparently the jokers provided proof of delivery, and also told them that they didn’t receive my numerous requests for a refund, or my offer to return the shoes at their expense for a full refund. How convenient. It would be a real shame if their shops accidentally burned to the ground.

Anyway, if anyone wants a pair of snazzy Puma 19.1 spikes in the 2021 colourway (white orange yellow) for a good price, give me a shout.
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Howzat

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #32 on: May 13, 2021, 01:56:33 PM »
Update from me still no team wear - order was made 11th April. Had filled out their contact form on the website on Sunday but received no reply.  Don’t mind if things are taking time but would have appreciated a response to the form I filled in.
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LockieEP

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #33 on: May 13, 2021, 02:24:12 PM »
Quote from: Howzat on May 13, 2021, 01:56:33 PM
Update from me still no team wear - order was made 11th April. Had filled out their contact form on the website on Sunday but received no reply.  Don’t mind if things are taking time but would have appreciated a response to the form I filled in.

TBH I've yet to find anyone who regularly  fulfills orders quickly. Our current provider offers 7 to 10 day turnaround during season but has a problem with their printer. That said, you just want to be kept informed and clearly not the case.
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Howzat

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #34 on: May 13, 2021, 03:01:22 PM »
Yeah aware team wear does take time but just ignoring the web form that is on their website is poor form. Called aswell and the phone just hung up after ten or so rings.
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Jimbo

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #35 on: May 13, 2021, 03:07:42 PM »
Quote from: LockieEP on May 13, 2021, 02:24:12 PM
TBH I've yet to find anyone who regularly  fulfills orders quickly. Our current provider offers 7 to 10 day turnaround during season but has a problem with their printer. That said, you just want to be kept informed and clearly not the case.

Gray Nics have been outstanding for us so far since we switched to them for this season. Good range of stuff, good quality and pretty sharp turnarounds.
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Howzat

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #36 on: May 17, 2021, 06:50:20 PM »
Still nothing. Tried calling lots more times and left a Facebook message… ended up leaving a 1* trust pilot review.
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SouthpawMark

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #37 on: May 17, 2021, 09:48:41 PM »
Quote from: Howzat on May 17, 2021, 06:50:20 PM
Still nothing. Tried calling lots more times and left a Facebook message… ended up leaving a 1* trust pilot review.

You won’t get a response. They will ignore you until they have the order ready. They will ignore cancellation requests in the knowledge that even if you get a chargeback from your card company they will get it reversed by proving delivery. They are a bunch of crooks.
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Warneymonster

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #38 on: May 25, 2021, 02:23:24 PM »
i saw on twitter they are blocking and reporting anyone who writes anything negative about them. clearly spending more time covering it up than actually solving the problem, strangely they are extremely proactive in trying to find new business. myself and a few other club officials have had to block someone who worked there from our club facebook page because they consistently posted and DM'd us trying to get us to buy more from them.

very strange company activity
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SouthpawMark

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #39 on: May 25, 2021, 03:16:01 PM »
Quote from: Warneymonster on May 25, 2021, 02:23:24 PM
i saw on twitter they are blocking and reporting anyone who writes anything negative about them. clearly spending more time covering it up than actually solving the problem, strangely they are extremely proactive in trying to find new business. myself and a few other club officials have had to block someone who worked there from our club facebook page because they consistently posted and DM'd us trying to get us to buy more from them.

very strange company activity

Reporting to who? I think people are well within their rights to call them out on social media - long may it continue. Hopefully one day their shop will burn down, but based on the way they act, it would almost certainly be an insurance job.
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Howzat

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #40 on: June 12, 2021, 09:10:50 AM »
Told me on May 19th:

“ I have pushed your order through on our production schedule and it will be completed in the next 5-7 working days”

Nothing received yet and ignoring emails again
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SouthpawMark

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #41 on: June 12, 2021, 10:36:45 AM »
Quote from: Howzat on June 12, 2021, 09:10:50 AM
Told me on May 19th:

“ I have pushed your order through on our production schedule and it will be completed in the next 5-7 working days”

Nothing received yet and ignoring emails again

They are the best!

I left them a 1 star review on Trustpilot, and they were very quick to email me for some reason…  :D
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potzy248

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Re: All-Rounder Cricket are TERRIBLE!
« Reply #42 on: June 12, 2021, 10:23:16 PM »
Cricket  Direct are also terrible.

Bought a pair of pads on March 29th. Sent numerous messages and the finally replied on May19th saying one of their team would be in touch ASAP.
Now they've blocked my email address. Going through my bank to get it back.

Have bought from them before so was positive to begin with. Pretty sad this time around.
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Kane Williamson for Prime Minister.
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