Topic: eBay Return (Read 6909 times)

Bungle · « **Reply #30 on:** March 31, 2023, 01:04:29 PM »

I have received the bats back, how do you even do this sort of damage in your first net? Was he trying to break it? Genuinely looks like he was using a hockey ball... the denting is very severe and has compressed the face by several millimetres. The other bat has a full blown seam mark on the toe which is laughable.

AlanB · « **Reply #31 on:** March 31, 2023, 01:37:26 PM »

�As he stated in the return reason "doesn't work or is defective" eBay automatically offer him two return labels (that I have to pay for) to send both of the bats back without any possible input from my end.�

Can I please ask if you listed offering Returns?

I realise listing with No Returns can still leave a door open but perhaps prevents an automatic acceptance by eBay?

In summary, I am surprised to hear a buyer can request a return and this is automatically generated including postage labels without photos being shared first with the seller etc.

AlanB · « **Reply #32 on:** March 31, 2023, 01:40:36 PM »

Having seen the photos , I do hope you are able to reject the return and not be left out of pocket. The bats have been mistreated. Evidence of shop knocking in must be provided.
I doubt a retailer or bat maker would accept this (and nor should they)

KettonJake · « **Reply #33 on:** March 31, 2023, 01:43:03 PM »

Quote from: AlanB on March 31, 2023, 01:37:26 PM

In summary, I am surprised to hear a buyer can request a return and this is automatically generated including postage labels without photos being shared first with the seller etc.

That's exactly how ebay works.

Offering a listing with no returns means the seller doesn't have to accept it back if the buyer changes their mind, or has bought the wrong size etc. However, as with any item sold online in the UK, the buyer has the right to return if the goods are faulty or significantly different to the description.

This is a pandoras box when it comes to ebay, as buyers just choose this option regardless of the real reason for the return, and there is no mechanism within ebay for a seller to fight it.

@Bungle when (sadly not if) ebay find in favour of the buyer and refund them, your only course of action will be to jump in the car and confront this person. When purchasing they should have given their phone number. Sometimes a call stating you'll be driving over to see them is enough to get them to drop the case, but i do know of people who have followed through on this promise.

jonny77 · « **Reply #34 on:** March 31, 2023, 02:36:08 PM »

@Bungle just to clarify, was this a private sale or through your business? Wasnt it 'The Bat Garden' you ran as your business, selling imported bats?

Bungle · « **Reply #35 on:** March 31, 2023, 02:38:12 PM »

Quote from: jonny77 on March 31, 2023, 02:36:08 PM

@Bungle just to clarify, was this a private sale or through your business? Wasnt it 'The Bat Garden' you ran as your business, selling imported bats?

Yes it was through that account.

jonny77 · « **Reply #36 on:** March 31, 2023, 02:49:03 PM »

In fairness then mate, I think it's a little different to a private sale. What's your returns policy?

Its a business transaction and if I sold a bat to a customer and they came back with this type of damage after an initial net, I'd replace it, at worst offer a foc repair. You can't 100% prove there has been misuse and this sort of damage isn't really representative of fair wear and tear. Knocked in or not.

Unfortunately, as a business you'll always have costs such as this. Maybe go back to the manufacturer and see what they say?

procricket · « **Reply #37 on:** March 31, 2023, 02:54:38 PM »

I think in both cases it a poor do lad sells bats and no disrespect I bet with new balls a lot and don�t get damage like that,does look excessive to me.

As for imports or not shame I have looked on some of your bats they look nice and decent priced to be honest.

KettonJake · « **Reply #38 on:** March 31, 2023, 03:37:52 PM »

Quote from: jonny77 on March 31, 2023, 02:49:03 PM

In fairness then mate, I think it's a little different to a private sale. What's your returns policy?

Its a business transaction and if I sold a bat to a customer and they came back with this type of damage after an initial net, I'd replace it, at worst offer a foc repair. You can't 100% prove there has been misuse and this sort of damage isn't really representative of fair wear and tear. Knocked in or not.

Unfortunately, as a business you'll always have costs such as this. Maybe go back to the manufacturer and see what they say?

This context changes my previous post somewhat, as I had assumed this was a private sale, a return under these circumstances for a private seller would be pretty unfair.

As a retailer in a previous life I wouldn't be happy about a return like this, but ultimately there wouldn't be much I could do. I imagine I would decline a refund and repair the bat for the customer. No doubt this will result in an unhappy customer, but we all know the game they are up to here. Obviously in this context declining the refund is not possible thanks to ebays policies. It does then lead me to suggest that ebay is probably not the best platform to use when operating a retail model.

These pitfalls are part and parcel of operating as a retailer. Customers just see the prices, not the costs involved in operating.

AlanB · « **Reply #39 on:** March 31, 2023, 03:48:30 PM »

Quote from: KettonJake on March 31, 2023, 01:43:03 PM

That's exactly how ebay works.

Offering a listing with no returns means the seller doesn't have to accept it back if the buyer changes their mind, or has bought the wrong size etc. However, as with any item sold online in the UK, the buyer has the right to return if the goods are faulty or significantly different to the description.

This is a pandoras box when it comes to ebay, as buyers just choose this option regardless of the real reason for the return, and there is no mechanism within ebay for a seller to fight it.

@Bungle when (sadly not if) ebay find in favour of the buyer and refund them, your only course of action will be to jump in the car and confront this person. When purchasing they should have given their phone number. Sometimes a call stating you'll be driving over to see them is enough to get them to drop the case, but i do know of people who have followed through on this promise.

Not sure if it is for a private seller which is what I would be.
I see further comments on this thread about the difference between a private and business seller.

AlanB · « **Reply #40 on:** March 31, 2023, 04:01:26 PM »

Quote from: Bungle on March 31, 2023, 02:38:12 PM

Yes it was through that account.

That�s quite an important point and wasn�t clear at the outset, was written personally.

That said, I still feel this is bad behaviour by the buyer who should not be refunded in my opinion.

ppccopener · « **Reply #41 on:** March 31, 2023, 05:11:40 PM »

Probably should of been made clear this was a business sale rather than a private one. It does beg the question how retailers deal with this sort of damage as they seem to always be at a disadvantage when it comes to returned damaged bats.

Flat face modern bats thou dried out as much as they can be simply cannot withstand new or poor quality balls.

I�m no batmaker but common sense tells us there is not enough wood behind that angle, there�s heartwood on the edge in one picture it�s just damage waiting to happen.

alba caerulea · « **Reply #42 on:** March 31, 2023, 05:21:34 PM »

Private or Retail it looks fairly clear to me the bat has not been prepared properly if at all for use. The buyer has a hell of a nerve just asking for a refund in my opinion.

Quote from: jonny77 on March 31, 2023, 02:49:03 PM

In fairness then mate, I think it's a little different to a private sale. What's your returns policy?

Its a business transaction and if I sold a bat to a customer and they came back with this type of damage after an initial net, I'd replace it, at worst offer a foc repair. You can't 100% prove there has been misuse and this sort of damage isn't really representative of fair wear and tear. Knocked in or not.

Unfortunately, as a business you'll always have costs such as this. Maybe go back to the manufacturer and see what they say?

Would you actually replace that? Madness if so as it has clearly been abused and surely the maker is not at fault

Does the responsibility of bat preparation not lie with the buyer if sold not knocked in?

Bungle · « **Reply #43 on:** March 31, 2023, 06:08:24 PM »

Of course, if these were my only two bats it's quite a different story and obviously much worse. I recently started accepting returns with the idea in mind if someone doesn't like the pickup or the way the bat feels, they can pack it back up and send it back. This buyer is completely abusing that though, I fully accept things will not always go perfectly at times and you just have to take it on the chin but this is too far imo.

I don't understand why people don't just send a message first or use simple communication (as well as common sense). If it's something small it's alright and can be moved past, this is just taking the mick. Surely after breaking your first new bat you don't carry on doing what you're doing with the second....

jonny77 · « **Reply #44 on:** March 31, 2023, 09:27:03 PM »

Quote from: alba caerulea on March 31, 2023, 05:21:34 PM

Private or Retail it looks fairly clear to me the bat has not been prepared properly if at all for use. The buyer has a hell of a nerve just asking for a refund in my opinion.

Would you actually replace that? Madness if so as it has clearly been abused and surely the maker is not at fault

Does the responsibility of bat preparation not lie with the buyer if sold not knocked in?

Yes, I would. Call it madness but there's no way of knowing it's 'clearly' been abused. I haven't knocked in bats since I started playing again 5 seasons ago. So a H4L, Keeley and various bats I've made myself. None of which have sustained damage such as this. I'm not saying the buyer shouldn't have taken more care, but some bats are more prone to damage now due to how they're made and how the cleft is processed.

I'm confident my bats are made to a standard I'm happy with. So if there's an issue, I'll accept it and move on. I've had two bats returned after a few wks use in over 3 years. Both times I've provided a new bat no question to the customer. I don't want unhappy customers, part of the reason I wanted to control the whole process. Every brand/company has issues, imo it's how you deal on with my them in and safeguard against future issue s which sets you apart. Maybe thats madness, but to me it's just how I'm comfortable operating.

The reasons why bats are damaged in this way aren't so solely down to knocking in and be a scuff sheet, there are far many more factors to take into account

Author Topic: eBay Return (Read 6909 times)

Bungle

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AlanB

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AlanB

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KettonJake

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jonny77

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Bungle

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jonny77

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procricket

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KettonJake

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AlanB

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AlanB

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ppccopener

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alba caerulea

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Bungle

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jonny77

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