Online stockist
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Whispering Death

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Online stockist
« on: September 24, 2023, 06:11:52 PM »

Anyone ordered bats recently? Been hit with custom charges?
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alee

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Re: Online stockist
« Reply #1 on: September 25, 2023, 12:07:26 AM »

No bats ordered from there.

Got softs and pads. shipping is with DHL. Had to pay DHL brokerage fee.

They under-invoice which helps,
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Thamesvalley

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Re: Online stockist
« Reply #2 on: September 25, 2023, 06:49:36 AM »

Asked my friend last night who ordered for team mates semi regularly in past

Customer service was downhill
And seemed to have changed courier as you say

Any issues too they made excuses

Prices also seemed higher than before - as In not as competitive

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Neon Cricket

Re: Online stockist
« Reply #3 on: September 25, 2023, 07:28:49 AM »

Anything from OS should be getting charged import duty and the couriers' customs charges unless it's a small order.

Undervaluing is their way to try and get around it, but that for one leaves you with pretty much no protection should anything be wrong with the order, and 2 it's illegal...
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golders

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Re: Online stockist
« Reply #4 on: September 25, 2023, 10:14:47 AM »

Not everyone can afford to spend £100 on a new duffle bag, or £400 on a bat.

Problem is, with the amount companies are charging these days for kit here in the uk, which is a joke, it’s hardly surprising people go elsewhere.
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Thamesvalley

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Re: Online stockist
« Reply #5 on: September 25, 2023, 11:33:06 AM »

Kit is rediculous these days and only going higher with upcoming prices

Sometimes it seems if you know a reliable seller on the bay they prices are more digestible sometimes
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alba caerulea

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Re: Online stockist
« Reply #6 on: September 25, 2023, 01:35:30 PM »

Placed 5-6 orders with online stockist over the years and never been charged anything at customs.

Products have all been top notch.

Found they offer a really great service to the customer. Hopefully this is not representative of things moving forward.
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Thamesvalley

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Re: Online stockist
« Reply #7 on: September 25, 2023, 02:41:07 PM »

When was your last order circa

Mate said he hasn’t ordered for over a year now but when any questions are asked before a purchase now very little service .


Maybe he annoyed them somehow lol
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Buzz

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Re: Online stockist
« Reply #8 on: September 25, 2023, 02:54:14 PM »

My experience of OLS is usually good. Of they have the stuff in stock then you get it in good time.
If they don't have it in, then you get the chaos.

Always worth a WhatsApp first although to be honest I wouldn't buy a bat from them, I tend to try and keep my bat buying to retailers/makers in the UK.
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golders

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Re: Online stockist
« Reply #9 on: September 25, 2023, 07:03:08 PM »


What I have learnt is you don’t have to fall for all the pro grade nonsense that we are constantly fed. It’s possible to get a quality bat here in the uk, for a good price. Take @jonny77 Scott’s bats, or @SOULMAN1012 as an example, or Red ink ( who I have used and he makes a top bat)
 I like the fact that we aren’t hoodwinked into thinking the higher the grade, the lighter the cleft, the better the bat. And the prices are reasonable.

I bought some softs from os and they arrived fine- admittedly it was 10 years ago.

I like the look of some of their wheelie duffles tbh
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Neon Cricket

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Re: Online stockist
« Reply #10 on: September 26, 2023, 07:28:21 AM »

10 years ago, selling gloves for £35 was only just about feasible - my original gloves from the first run back in 2013 were £35, with pads £50 and I made maybe 15/20% on each pair. Fine when I was selling them from the 3rd floor of my uni house funding beers on a Wednesday, not fine in the real world lol.

With the abhorrent increases in costs over the past 3/4 years (materials/labour/importing/shipping/rent/utilities - the list goes on) coupled with the bs BSI safety standards malarky that's still ongoing, if I was to sell for anything less than I am currently I simply wouldn't be able to operate. Willow costs alone rose by ~27% over the 2022/23 winter and softs in general haven't been a million miles off it, the rate of cost increases in cricket I've seen over the past decade far exceed inflation and it isn't getting any better.

You'll always get a better deal from home-based micro-companies trading below the VAT threshold, same with any industry - it doesn't mean the rest of us are dining off a silver platter every night (if that was the case I wouldn't still be contracting full-time alongside building Neon!! We can all dream mind :D).
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Neon Cricket

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Re: Online stockist
« Reply #11 on: September 26, 2023, 07:30:09 AM »

What I have learnt is you don’t have to fall for all the pro grade nonsense that we are constantly fed.

Couldn't agree more on this by the way, anyone that's been in to the HQ will know I do everything possible to push people away from the top grades - I say it over and over but the grade of the bat makes so little difference to the performance if they're pressed properly in the first place. It might make a slight difference in the hands of a legitimate pro, but definitely not in the hands of your average clubbie!
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Jimbo

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Re: Online stockist
« Reply #12 on: September 26, 2023, 09:22:55 AM »

You'll always get a better deal from home-based micro-companies trading below the VAT threshold, same with any industry - it doesn't mean the rest of us are dining off a silver platter every night (if that was the case I wouldn't still be contracting full-time alongside building Neon!! We can all dream mind :D).

Don't believe this for a second, we've all seen the Neon branded, gold-plated limousine parked outside Neon HQ by your personal chauffeur 😂
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Neon Cricket

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Re: Online stockist
« Reply #13 on: September 27, 2023, 01:38:38 PM »

Rumbled! :D
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golders

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Re: Online stockist
« Reply #14 on: September 27, 2023, 05:19:40 PM »

10 years ago, selling gloves for £35 was only just about feasible - my original gloves from the first run back in 2013 were £35, with pads £50 and I made maybe 15/20% on each pair. Fine when I was selling them from the 3rd floor of my uni house funding beers on a Wednesday, not fine in the real world lol.

With the abhorrent increases in costs over the past 3/4 years (materials/labour/importing/shipping/rent/utilities - the list goes on) coupled with the bs BSI safety standards malarky that's still ongoing, if I was to sell for anything less than I am currently I simply wouldn't be able to operate. Willow costs alone rose by ~27% over the 2022/23 winter and softs in general haven't been a million miles off it, the rate of cost increases in cricket I've seen over the past decade far exceed inflation and it isn't getting any better.

You'll always get a better deal from home-based micro-companies trading below the VAT threshold, same with any industry - it doesn't mean the rest of us are dining off a silver platter every night (if that was the case I wouldn't still be contracting full-time alongside building Neon!! We can all dream mind :D).

Wow.27% increase? That’s crazy. Why has it gone so much though?

I think branding and zoning in on who your target market is must surely be what sets companies apart? That and customer service and a quality product of course. Out of interest, has having an hq made a big difference? I think some people still crave that.
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