3lb Joker
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m4ttc

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Re: 3lb Joker
« Reply #60 on: May 06, 2010, 09:11:07 AM »

Greg
I have unfortunately yet to receive the 3lb Joker.

I will post full details outlining my experiences later when I am home from work.  I need plenty of time to do it.

m4ttc

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Re: 3lb Joker
« Reply #61 on: May 06, 2010, 04:03:54 PM »

Where do I begin

I decided to order a second Joker for a mate after he saw my 2.8 Joker that I got around mid March.

He asked me for a G1 3lb Joker which I ordered from Charlie at Black Cat Cricket on 1st April at the price of £185.00.

I went away for Easter and returned to the new Joker delivered!  Unfortunately, the bat was not what I expected.  It was 2.12 oz to start off with but more concerning, it was very poor willow (G3/4) you can in pictures and that it had sticky marks on the face of the bat.  It was very poor especially compared to my first Joker.

Charlie asked me to return it which I did and he refunded the postage.  This was April 9th.  There was some story about recycling a BAS bat and it being sent in error

I am now still awaiting the delivery of the bat and have been fobbed off with the following in the 4 weeks since then:

"shouldnt be too long, the bat just needs finishing..20 minute job" - 3 weeks ago

"The bat maker is off sick and there is no one to finish it" - 2 weeks ago

" Your bat was posted to you last Thursday (29th April)" - Last week


I have sent daily emails to Charlie over the last week asking for updates but he isnt even replying now.

Ive been dealing with cricket suppliers for almost 30 years and I have never received such poor service.  The season is now almost a month old and my mate still hasnt got a bat.


Sorry to give such a negative review of my experience.  You will see from my previous posts that I have been nothing but positive about my first Joker and the dealings with Charlie/Black Cat who I know are a site sponsor. 

I now have to take steps to try and get a refund

Sticky on face


Blemishes in 'G1' Willow

seedy

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Re: 3lb Joker
« Reply #62 on: May 06, 2010, 04:19:15 PM »

thats a shocker and awful sevice i would like to hear blackcats view on this.
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seedy

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Re: 3lb Joker
« Reply #63 on: May 06, 2010, 04:34:32 PM »

They could be 'graded on performance' lmao.
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Black Cat Cricket

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Re: 3lb Joker
« Reply #64 on: May 06, 2010, 04:58:36 PM »

Matt-

As expressed in my email just now, there has been a monumental cock-up, for which we have to take full responsibility, even though we feel let down by the courier service.  We had supply issues, but have got a reasonable stock built up now, the bat was pretty popular and some of the heavier weights in particular sold out fairly quick.

As explained at the time, the previous bat you were sent was the wrong bat, simple; it wasn't meant to go to you, it was for a friend of mine, and was sent to you in error.

As I said, we've had a lot of happy customers, on and off this forum, and this has been a low point for us and can only apologise and rectify it quickly.

Cheers
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kenbriooo

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Re: 3lb Joker
« Reply #65 on: May 06, 2010, 07:32:28 PM »

Sounds to me like someone should be getting a cheap joker! Hope it all gets resolved quickly and we see the pictures of the proper bat.
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