na i tried that and its (no swearing please)
Hi Nadeem,
Alex has seen the email and I have discussed the matter with him, but as it is a Returns matter and Alex does not work within this department he will not reply to you directly.
We can only resolve the matter if the returns procedure is followed, no action can be pre-determined by email/phone communication, as explained at length on the phone.
If the bat is wrongly graded then we will not have any problem swapping it for another bat. I have spoken to Alex and as far as he can recall the bat was as specified (narrow grain, two tone wood) and he feels the blade has a very strong middle, to verify it as otherwise it has to be examined here.
Kind Regards, Richard
________________________________________
From: Nadeem Sadiq [mailto:nadeemsadiq1984@gmail.com]
Sent: 06 August 2010 16:32
To: Returns
Subject: RE: Powerbow Custom Order ----2.12 pro handle /octopus grip pre prep/ [Scanned]
Can u just forward this email on to him i just want his view and a reply thanks.
From: Returns [mailto:Returns@grays-int.co.uk]
Sent: 06 August 2010 15:46
To: 'nadeemsadiq1984@gmail.com'
Subject: RE: Powerbow Custom Order ----2.12 pro handle /octopus grip pre prep/ [Scanned]
Hi Nadeem,
Thank you for trying to contact Alex. Unfortunately he is unavailable for contact at the moment. We cannot assess the bat or pre determine an offer of action from an email or phone call.
As discussed on the phone please return the bat to the Headingley shop or send it direct to us with a covering letter. The links below explain our returns policy/procedure in more detail.
http://www.gray-nicolls.co.uk/returns-procedure/http://www.gray-nicolls.co.uk/help/I hope the above is of some help. If you need any further assistance please do not hesitate to contact us.
Kind Regards, Richard Brownbill
Returns and Repairs Dept Manager
Author
Topic: GRAY NICOLLS LIMITED EDITION POWERBOW (Read 18039 times)