The Chalet is their retail outlet, so it is open to anyone.
They do not make the bats there, not it is their main storage warehouse so it is subject to stocking.
However it is an excellent cricket shop that smells of linseed and English Willow.
Generally lots of bats on offer and full range of softs.
The opening hours are not too log and they open late on a Saturday when it is normally staffed by the over enthusiastic John.
He is about 75 and i am sure his heart is in the right place, but is regularly struck down with verbal diarhia and is one of these people who knows everything, or knows someone that.... and is not affraid or embarressed to say so.
This combined with a huge gulf of knowledge in the making of cricket bats i feel is quite a dangerous combination. I am 100% positive that quite a lot of kids or less knowledgable people walk out of their on a Saturday with the wrong bat for them.
He will do things like pick up a 5 grainer and say " aahhh yeah, look at that. This is perfect. This will be an absolute beauty" etc etc
Try and make it there on the Friday if you can and you might manage to avoid him.
The also sometimes have some pros bats in the back room. I cant remember if they are 265 or 300 and something, but they are about the best bats i have seen.
I live around the corner , but have never bought a bat there yet. Living in Sussex you do see some of ST's bats and huge Gayle monsters and peopl ewho know people, so i am waiting and hoping that one day i will get an invite to the workshop and get them to whittle me something special.
No doubt that Newberys produce some of the best bats about, but dont get sold into something that isnt!
Enjoy, and dont take your credit card