DOWNTIME - SERVER ISSUES - PLEASE READ
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Howzat

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DOWNTIME - SERVER ISSUES - PLEASE READ
« on: January 23, 2011, 07:59:10 PM »

Have been having hosting issues, our host justhost.co.uk suspended our hosting account as we were using too much of their server or something (see email below). Rest assured we are trying to find new hosting ASAP and the site may be a bit funny or go down randomly for the next week or so but please be patient and we will be back!

Follow our twitter for regular updates when this site is down: http://twitter.com/custombats/
Hi Leo,

As you probably aware, here at Just Host we proactively monitor all our servers
to ensure that our clients websites are loading as fast as possible at all
times. During this routine monitoring we
have found that your account is utilizing an excessive amount of system
resources, and we have been forced to suspend your site as per our terms and
conditions '10% CPU/MEM/MySQL Policy'

For your reference, here is a copy of your usage report:

Top Process %CPU 22.0 /usr/bin/php
/home/customb3/public_html/cbforum/index.php
Top Process %CPU 21.0 /usr/bin/php
/home/customb3/public_html/cbforum/index.php
Top Process %CPU 19.0 /usr/bin/php
/home/customb3/public_html/cbforum/index.php

                       %MEM 11.0

Just Host offer unlimited hosting space and unlimited bandwidth, but as per our
terms we will suspend any website which exceeds our 10% CPU/MEM/MySQL policy. We
hope that you understand our position in
ensuring that we provide the best possible service. In order to continue to
provide this high quality service, you will need to upgrade to a dedicated
server, which will give you an abundance of
additional resources and speed up your website.
« Last Edit: January 23, 2011, 08:23:20 PM by Leo »
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jonpinson

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #1 on: January 23, 2011, 08:01:13 PM »

Thanks for your efforts in getting it sorted.
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Alvaro

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #2 on: January 23, 2011, 08:02:43 PM »

ditto
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Whispering Death

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #3 on: January 23, 2011, 08:02:46 PM »

makes you realise how much you take it for granted when its gone!
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Howzat

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #4 on: January 23, 2011, 08:05:27 PM »

Not yet sorted, not sure whether we will just exceed the limit again soon and the site will get taken down, but we are looking for a new host.
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johan95

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #5 on: January 23, 2011, 08:08:56 PM »

Well done in getting it back up Leo! Was missing it here!
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100 not out

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #6 on: January 23, 2011, 08:10:42 PM »

Well glad it's sorted. Didn't know what to do with myself all weekend
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Ayrtek Cricket

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #7 on: January 23, 2011, 08:20:37 PM »

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kenbriooo

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #8 on: January 23, 2011, 08:58:04 PM »

Yes!!! I can distract myself at work tomoro!!
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Howzat

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #9 on: January 23, 2011, 09:13:01 PM »

http://twitter.com/custombats/

Follow us just incase the forum goes down again, then you can keep up to date
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rajesh500

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #10 on: January 24, 2011, 05:39:30 AM »

This site mean too much to me..
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Number5

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #11 on: January 24, 2011, 09:13:33 AM »

Thanks for getting the site back up and running.....like many others, I missed it this weekend. 

Out of interest, in laymans terms (because I'm sure we're not all IT geeks......I'm certainly not) what is it that causes the website to exceed the 'system resources' and is there anything we can do to help keep it down, or has the CustomBats website simply outgrown it's current home?
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justnotcricket86

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #12 on: January 24, 2011, 09:15:37 AM »

Cheers for the update Leo...I was managing a party for 25 6 year olds yesterday, but did notice I couldn't get on Saturday night!
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tim2000s

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #13 on: January 24, 2011, 09:26:13 AM »

Thanks for getting the site back up and running.....like many others, I missed it this weekend. 

Out of interest, in laymans terms (because I'm sure we're not all IT geeks......I'm certainly not) what is it that causes the website to exceed the 'system resources' and is there anything we can do to help keep it down, or has the CustomBats website simply outgrown it's current home?
It looks from the info given that it has more users concurrently than perhaps was expected, so it's outgrown its home!
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iand123

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Re: DOWNTIME - SERVER ISSUES - PLEASE READ
« Reply #14 on: January 24, 2011, 09:32:34 AM »

I would guess that the server is on shared hosting, meaning there are multiple people with hosting accounts which use the same server. They limit a site to use a certain amount of resources of the server so that its equal for everyone and one overperforming (or particularly busy) site doesnt cause the other to go slow.

As tim2000s, the forum has probably grown to be busier than what the current host (or hosting package) can support. Although i wouldnt rule out the hosting compan talking rubbish, ive dealt with a fair few of them in my time
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