Custom Bats Cricket Forum
Companies => Off-the-shelf companies => Topic started by: tim2000s on November 28, 2012, 11:01:19 AM
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Thecord and I ended up with each other's kit by accident. I got in touch with Rematch and they have agreed to arrange for FedEx to collect and redeliver (at no cost to us) and credit each of our accounts with £5. Excellent customer service.
The chap I spoke to also explained that they are the Newbery clearance outlet and that with a number of Cricket retailers going bust, they are being used to clear down that stock with a minimal mark-up so that it is moved on quickly. They had noticed the uptick in orders they received when that link was posted in the ebay bargains thread too.
Hope to see them on here soon!
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thats great customer service!!
i'm should be after some commission after posting that link.....
:-[
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Took delivery of some Newbery pads and gloves from Rematch Sports this morning but after openingthe package found I had been sent some incorrect items. Hopefully the will sort this issue out as smoothl as yours.
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still waiting on my order. but did select free postage so was expecting a few days wait
hope my order is correct, cant wait to see the sps pads
if this order comes through im sure il be ordering again
thanks goes to The_Bird
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thanks goes to The_Bird
A mate did show it to me so i can't take full credit 8)
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No cricket stuff i was keen on (though the Uzi's did hold my eye for a moment) but some great prices of whites and training gear.
Cheers Birdy
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Fair play to them for the customer service. Thanks again for doing the legwork on that tim2000s. They are collecting your gear from me tomorrow.
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After getting my order wrong I contacted Rematch Sports customer services and have got to say the guy Robert was a great help and offered me a great deal to compensate.
Ordered a set of Newbery SPS youth pads RH and 2 pairs of Newbery SPS gloves RH but got one pair of RH and one pair of LH.
Was hoping to send them back and get a RH pair. But sadly they have sold out of youth SPS gloves.
Robert offered to send me a pair of Newbery Thruxton gloves instead and to refund the cost of one of the pairs of gloves and let me keep the LH pair for free.
Couldn't be more happy with the offer, wasn't expecting such a good offer.
Some of the best customer service iv experienced.
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Maybe they've got a rogue work experience guy working on the packing side??
If these guys turn up as a sponsor on here the competition from retailers will be huge, and the big winners will be us!!!
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Ordered a pair of the SPS youths RH gloves yesterday and FedEx delivered this evening at 6pm amazing service
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Ordered a pair of the SPS youths RH gloves yesterday and FedEx delivered this evening at 6pm amazing service
Lucky you , I tried yesterday but were out of stock. Are they snug fit or loose ?
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They are a nice fit to be honest. They fit my average adult hands perfectly and also with fingerless inners worn as well. For £20 a great bargain.
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did anyone else select free delivery?
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Anybody buy the pads and reserve them
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They will be stocking Newbery GT and Test range of pads and gloves within 10 days time.
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I bought a pair of Newbery SPS pads in youths RH.
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How tall are you mate
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5 foot 6 on a good day.
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Hi guys,
Sorry about the three orders that got mixed - we have just moved to a new packing system which has thrown up a few bugs- its all sorted now. We pride ourselves on the customer service we offer and we will always find a solution that works.
Any one that has placed an order with us don't forget to create an account – we give back £1 for every £20 spent into your account which can be used on what ever you want.
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As a way to say thanks to custombats.co.uk we have created a discount code that will knock 10% of any order made in the next 24 hours. All you need to do is type in CUSTOMBATSALE1 into the promo code of the check out cart.
Finally any one that buys a Newbery cricket bat in the next 24 hours will receive 10% off plus a completely free pair of batting gloves and a free spare grip!
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Now THAT is a good offer.
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not much to choose from mind!
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For the free Pair of gloves we will give you a ring after the order has been placed and find out which pair you would like, Honestly there completely free :)
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Got my order in for a bomber! Always wanted one of those bad boys, but not really been able to justify it! I await your call guys. Thanks for such a brilliant offer!
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Tim, your gear has just been picked up from me mate.
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Very kind offer, I've just ordered some newbery sps 2 batting gloves - oversize mens but I'm sure they'll be fine.
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Looks like i have a new bat and gloves on the way :)
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Just made my order - B52 5 star, Robert even took some photos of the bats for me to choose. + Thruxton gloves and a free grip, AND free postage
:) :) :) :) :)
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Very kind offer this, sadly I am trying to stick to a 'no new kit, what you've got is perfect' plan.....you're making it hard! You got any Dynadrives left? :D
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however much I would like to take this kind offer, I have to buy a new shower instead :(
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Tim, your gear has just been picked up from me mate.
Cool. Yours went yesterday.
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Cool. Yours went yesterday.
Good good, hopefully go a bit smoother second time round...
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Wanting to order the sps gloves in Lh, im 16 and have smallish hands, grey niccols small mens fits me, so would youth be the better option over standard mens?
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Hi jimster, The SPS Youth gloves do feel slightly bigger then other Youth gloves. Unless you use batting inners in which case i would go for the mens.
Which ever size you go for, if you get them back and they feel a little tight or lose depending what you opt for we would be more then happy to swap them for the other pair.
Hope that helps.
Rematch Sports
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Hi rematch,
How often to you get new stock in and is it only Newbery stuff?
If you had a regular stream of heavily discounted, surplus stock you are in the right place to get rid quickly!!
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My bat and gloves arrives this morning and i only ordered them yesterday lunchtime. To say i'm impressed is an understatement - photos later tonight!
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Hi The_Bird,
We get new stuff in on a regular basis, we have Newbery GT softs coming in as well as the entry level range the B52 softs, The B52 gear will be priced to clear at £20 for a pair of gloves and pads. We will hopefully be getting Salix gear in around january time as well.
Currently we only have the B52 range in the cricket bats however because of the strong links we have with Newbery we can buy in any newbery bat that a customer requires and we will always sell it at a rematch price. For example we can sell a Newbery Thruxton Player bat for £155 £45 cheaper then any where else online. If any one wants to get a Rematch price on any Newbery or Gray Nicolls cricket equipment then check out the " I am looking for..." section of the website.
Rematch Sports
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Here you go - perfect shape bat for me as I love driving…
(http://i46.tinypic.com/nnnvkk.jpg)
(http://i49.tinypic.com/zvzms3.jpg)
(http://i48.tinypic.com/m95e38.jpg)
(http://i47.tinypic.com/2yws2om.jpg)
Didn't realise the Thruxton gloves have pittards palms. Result!
(http://i47.tinypic.com/2cnb28x.jpg)
(http://i46.tinypic.com/20zscgk.jpg)
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Looks a cracker for a 5 star, not to mention a bargain.
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Mine's just turned up at my parent's place. Shame I can't get over there to pick it up until sunday! Absolutely brilliant service and again, an absolute bargain! Cheers rematch
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that bat looks a belter, the offer is tempting me even more now after seeing that
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Got my sps2 gloves less than 24 hours after ordering. Top quality glove, top quality price and top quality service. Nuff said.
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I wish I'd waited a bit now before ordering after hearing you get regular stock, I went for the newbery sps2 gloves but the sps1 look better - damn my impatience.
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To all those who took advantage of the discount code congratulations and good look with your new kit, when ever you use it either in an indoor league, winter nets or even in the up coming season - let us know how you got on with it, i am sure there are a fair few centuries in those bats!
To any one that missed out don't worry- We will have another fantastic offer ready for you next week, i put it over to you - lets have some suggestions of offers you would like to see- if they are at all feasible we will run with it for one day next week!
Many thanks,
Rematch Sports
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To all those who took advantage of the discount code congratulations and good look with your new kit, when ever you use it either in an indoor league, winter nets or even in the up coming season - let us know how you got on with it, i am sure there are a fair few centuries in those bats!
To any one that missed out don't worry- We will have another fantastic offer ready for you next week, i put it over to you - lets have some suggestions of offers you would like to see- if they are at all feasible we will run with it for one day next week!
Many thanks,
Rematch Sports
Lets see a deal on the Cenkos
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Do you think there will be any Gray Nics keeping gear to clear or are GN pretty good with controlling their stock levels on that?
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We will be getting some in, what was it you were looking for?
regards,
Rematch Sports
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Interested in their top keeping gloves, especially if they are going cheap. Got that £5 credit burning a proverbial hole in my pocket too ;)
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Gray Nicolls Powerbow Player Wicketkeeping gloves RRP £80 Rematch price: £36.99 is that the type of wicket keeping glove you were talking about?
Rematch Sport
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Good news about more stock coming, I'll definitely take a pair of lh sps2 gloves
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Thats a good price for the Powerbow Player wicketkeeping gloves. When will they be added to the website?
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Mr rematch your pm inbox is full
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If you got SPS1 pads and gloves then I would make an order for sure.
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Gray Nicolls Powerbow Player Wicketkeeping gloves RRP £80 Rematch price: £36.99 is that the type of wicket keeping glove you were talking about?
Rematch Sport
That is a good price, how about the legends?
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Any danger of deals on gray nicholls batting softs??!
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Just thought i'd post say thanks to Rematch. Ordered a B52 Bomber Players on Thursday and it came today :) Got a free pair of Newbery SPS 1 Gloves and a free grip too. Bat is absolutely spot on - came in the weight i ordered certainly cannot grumble for £125 all in.
Pics of the bat to follow.....
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Here it is in all its glory. Weight is 2.11 bang on, 7 grains (2 heartwood), picks up surprisingly well. Bat for comparison is a 2.10 Redback LE
(http://i430.photobucket.com/albums/qq21/jimba101/DSCF2654-1.jpg)
(http://i430.photobucket.com/albums/qq21/jimba101/DSCF2653-1.jpg)
(http://i430.photobucket.com/albums/qq21/jimba101/DSCF2652-1.jpg)
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My sps 2 gloves came yesterday, the day after ordering so as per other comments really top notch customer service. Very impressed as they're really nice gloves at a brilliant price. Might have to keep an eye out for any salix gear in the future.
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what a beautiful weapon! bargain.
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ordered sunday and still waiting
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I was really surprised how it picks up, I was expecting it to be bottom heavy but it feels really good for a 2.11. Looks like those 2 are gonna fight it out for my match bat next season. I'll try to get some more pics tomorrow during daylight hours
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What cracker jimba!
I'm over the moon with mine, picks up like a dream for 2.12
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Just opened my 5star b-52.
(http://i1053.photobucket.com/albums/s463/thunderball89/20121202_123956.jpg)
(http://i1053.photobucket.com/albums/s463/thunderball89/20121202_124007.jpg)
(http://i1053.photobucket.com/albums/s463/thunderball89/20121202_124018.jpg)
(http://i1053.photobucket.com/albums/s463/thunderball89/20121202_124025.jpg)
(http://i1053.photobucket.com/albums/s463/thunderball89/20121202_124036.jpg)