Rematch Sports
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tim2000s

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Rematch Sports
« on: November 28, 2012, 11:01:19 AM »
Thecord and I ended up with each other's kit by accident. I got in touch with Rematch and they have agreed to arrange for FedEx to collect and redeliver (at no cost to us) and credit each of our accounts with £5. Excellent customer service.

The chap I spoke to also explained that they are the Newbery clearance outlet and that with a number of Cricket retailers going bust, they are being used to clear down that stock with a minimal mark-up so that it is moved on quickly. They had noticed the uptick in orders they received when that link was posted in the ebay bargains thread too.

Hope to see them on here soon!

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The_Bird

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Re: Rematch Sports
« Reply #1 on: November 28, 2012, 11:04:38 AM »
thats great customer service!!

i'm should be after some commission after posting that link.....

 :-[
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Spanky

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Re: Rematch Sports
« Reply #2 on: November 28, 2012, 11:19:07 AM »
Took delivery of some Newbery pads and gloves from Rematch Sports this morning but after openingthe package found I had been sent some incorrect items. Hopefully the will sort this issue out as smoothl as yours.
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cricketbadger

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Re: Rematch Sports
« Reply #3 on: November 28, 2012, 11:23:14 AM »
still waiting on my order. but did select free postage so was expecting a few days wait
hope my order is correct, cant wait to see the sps pads

if this order comes through im sure il be ordering again

thanks goes to The_Bird
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The_Bird

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Re: Rematch Sports
« Reply #4 on: November 28, 2012, 11:29:00 AM »
Quote from: cricketbadger on November 28, 2012, 11:23:14 AM
thanks goes to The_Bird

A mate did show it to me so i can't take full credit   8)
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Kulli

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Re: Rematch Sports
« Reply #5 on: November 28, 2012, 11:38:35 AM »
No cricket stuff i was keen on (though the Uzi's did hold my eye for a moment) but some great prices of whites and training gear.

Cheers Birdy
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thecord

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Re: Rematch Sports
« Reply #6 on: November 28, 2012, 01:19:42 PM »
Fair play to them for the customer service. Thanks again for doing the legwork on that tim2000s. They are collecting your gear from me tomorrow.
« Last Edit: November 28, 2012, 01:39:31 PM by thecord »
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Spanky

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Re: Rematch Sports
« Reply #7 on: November 28, 2012, 04:08:37 PM »
After getting my order wrong I contacted Rematch Sports customer services and have got to say the guy Robert was a great help and offered me a great deal to compensate.

Ordered a set of Newbery SPS youth pads RH and 2 pairs of Newbery SPS gloves RH but got one pair of RH and one pair of LH.

Was hoping to send them back and get a RH pair. But sadly they have sold out of youth SPS gloves.

Robert offered to send me a pair of Newbery Thruxton gloves instead and to refund the cost of one of the pairs of gloves and let me keep the LH pair for free.

Couldn't be more happy with the offer, wasn't expecting such a good offer.

Some of the best customer service iv experienced.
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The_Bird

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Re: Rematch Sports
« Reply #8 on: November 28, 2012, 04:11:57 PM »
Maybe they've got a rogue work experience guy working on the packing side??

If these guys turn up as a sponsor on here the competition from retailers will be huge, and the big winners will be us!!!
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SOULMAN1012

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Re: Rematch Sports
« Reply #9 on: November 28, 2012, 07:38:59 PM »
Ordered a pair of the SPS youths RH gloves yesterday and FedEx delivered this evening at 6pm amazing service
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Blazer

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Re: Rematch Sports
« Reply #10 on: November 28, 2012, 07:48:01 PM »
Quote from: SOULMAN1012 on November 28, 2012, 07:38:59 PM
Ordered a pair of the SPS youths RH gloves yesterday and FedEx delivered this evening at 6pm amazing service
Lucky you , I tried yesterday but were out of stock. Are they snug fit or loose ?
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SOULMAN1012

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Re: Rematch Sports
« Reply #11 on: November 28, 2012, 09:18:44 PM »
They are a nice fit to be honest. They fit my average adult hands perfectly and also with fingerless inners worn as well. For £20 a great bargain.
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cricketbadger

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Re: Rematch Sports
« Reply #12 on: November 28, 2012, 09:25:02 PM »
did anyone else select free delivery?
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procricket

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Re: Rematch Sports
« Reply #13 on: November 28, 2012, 09:26:20 PM »
Anybody buy the pads and reserve them
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Blazer

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Re: Rematch Sports
« Reply #14 on: November 28, 2012, 10:20:20 PM »
They will be stocking Newbery GT and Test range of pads and gloves within 10 days time.
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