Custom Bats Cricket Forum

Companies => Off-the-shelf companies => Salix => Topic started by: Milky Bar Kid on January 13, 2014, 10:34:53 AM

Title: Excellent customer service
Post by: Milky Bar Kid on January 13, 2014, 10:34:53 AM: Just like to say how impressed I am with the salix customer service. Broke the shoulder of my bat last season, sent it off to them and received a repair and full refurb including new stickers and grip totally free of charge.
Title: Re: Excellent customer service
Post by: SOULMAN1012 on January 13, 2014, 02:15:21 PM: Quote from: Milky Bar Kid on January 13, 2014, 10:34:53 AM
Just like to say how impressed I am with the salix customer service. Broke the shoulder of my bat last season, sent it off to them and received a repair and full refurb including new stickers and grip totally free of charge.

Glad your happy mate. We spoke on the phone I believe a few weeks ago when I told you it was ready.
Title: Re: Excellent customer service
Post by: fasteddie on January 13, 2014, 02:23:17 PM: Quote from: Milky Bar Kid on January 13, 2014, 10:34:53 AM
Just like to say how impressed I am with the salix customer service. Broke the shoulder of my bat last season, sent it off to them and received a repair and full refurb including new stickers and grip totally free of charge.

When you pay a premium price, the service needs to match.
Good to hear they've got that right.
Title: Re: Excellent customer service
Post by: SOULMAN1012 on January 13, 2014, 07:01:05 PM: Quote from: fasteddie on January 13, 2014, 02:23:17 PM
When you pay a premium price, the service needs to match.
Good to hear they've got that right.

Ask the vast majority of players I think you'll find the consensus is that we get most things right .
Title: Re: Excellent customer service
Post by: ItsJustCricket on January 13, 2014, 07:05:00 PM: Quote from: SOULMAN1012 on January 13, 2014, 07:01:05 PM
Ask the vast majority of players I think you'll find the consensus is that we get most things right .

All expect the bat making turnaround times. Still too slow in my humble opinion!!
Title: Re: Excellent customer service
Post by: SOULMAN1012 on January 13, 2014, 07:09:09 PM: Quote from: ItsJustCricket on January 13, 2014, 07:05:00 PM
All expect the bat making turnaround times. Still too slow in my humble opinion!!

Andrew is aware and has tried his best to improve on last year. I think that the vast majority have been on time this year and hope yours was one of those Paul.
Title: Re: Excellent customer service
Post by: ItsJustCricket on January 13, 2014, 07:26:38 PM: Quote from: SOULMAN1012 on January 13, 2014, 07:09:09 PM
Andrew is aware and has tried his best to improve on last year. I think that the vast majority have been on time this year and hope yours was one of those Paul.

I am sure it will be a bit quicker than last year, and I understand the situation, but we are still waiting for the bats we picked back in mid November (as handled bats). Hardly express pace!
Title: Re: Excellent customer service
Post by: SOULMAN1012 on January 13, 2014, 07:31:43 PM: Quote from: ItsJustCricket on January 13, 2014, 07:26:38 PM
I am sure it will be a bit quicker than last year, and I understand the situation, but we are still waiting for the bats we picked back in mid November (as handled bats). Hardly express pace!

I'm in Wednesday, Thursday Paul I'll see if I can get you an update.
Title: Re: Excellent customer service
Post by: ItsJustCricket on January 13, 2014, 07:59:55 PM: Quote from: SOULMAN1012 on January 13, 2014, 07:31:43 PM
I'm in Wednesday, Thursday Paul I'll see if I can get you an update.

Thanks, Chris!