Custom Bats Cricket Forum
Equipment => Bats => Topic started by: simonmay5 on February 18, 2015, 08:28:35 PM
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Hi guys I bought a really nice bat the offer day from a well know source when I was knocking the bat in I decided to change the grip when I rolled the grip down I found to my horror a nail that has rusted in going though the Handle
(http://i1360.photobucket.com/albums/r659/Simonalfie5/image.jpg2_zpsfrnkptfv.jpg) (http://s1360.photobucket.com/user/Simonalfie5/media/image.jpg2_zpsfrnkptfv.jpg.html)(http://i1360.photobucket.com/albums/r659/Simonalfie5/image.jpg1_zpsgja5u7uo.jpg) (http://s1360.photobucket.com/user/Simonalfie5/media/image.jpg1_zpsgja5u7uo.jpg.html)
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A novel way to do a counterweight! Check there isn't any cocaine inside the bat!
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As its a small tack Shouldn't be detremantal to the bats performance could apply wood filler but not exceptable ask for your money back.
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Well that is something I haven't seen before. Unless it's the perfect bat for you, I would send it back. Too much doubt of why it's there and if it's going to break.
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It's got two nails In one each side and the Handel looks to have a crack In it
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The bat maker was not expecting you to roll down the grip. :D
Return the bat, get your Money back. Tell us about the bat maker so that we check our handles as well.
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It's going to cost a bit to send it back overseas
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It's going to cost a bit to send it back overseas
That's the proplem don't know if to open a PayPal case or just get a decent Handel put in just a bit annoyed by it I hope that the company I bought it from would do something but not crossing my fingers
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It's always distressing when you find something like this on your pride and joy. I don't envy you having to get a refund or replacement from overseas. Fingers crossed it works out. This is why you should use a forum sponsor so you can take it back to them!
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Is that a water stain on the twine?
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It's always distressing when you find something like this on your pride and joy. I don't envy you having to get a refund or replacement from overseas. Fingers crossed it works out. This is why you should use a forum sponsor so you can take it back to them!
Totally agree that I should off used a forum sponsor but never expected to find a nails in the Handel does anyone know how It will stand if I took a PayPal case out as it's not fit for purposes
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Is that a water stain on the twine?
No it's where the glue has not been applied to that area
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Totally agree that I should off used a forum sponsor but never expected to find a nails in the Handel does anyone know how It will stand if I took a PayPal case out as it's not fit for purposes
You'll still have to pay for return postage out of your own pocket
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You'll still have to pay for return postage out of your own pocket
It seems that I would be better to pay and get a decent Handel in it as it's going to cost about 25 pounds to send back
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Knew I had seen it before:-
http://custombats.co.uk/cbforum/index.php?topic=22374.30 (http://custombats.co.uk/cbforum/index.php?topic=22374.30)
I'm pretty sure it's not the only time on this forum the nail in the handle topic has been posted.
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That is a bit naughty from SF (or the retailer... whomever decided to tack the handle back together)
You expect more... has OS offered anything in compensation? Maybe a free pair of gloves or something to placate you?
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That is a bit naughty from SF (or the retailer... whomever decided to tack the handle back together)
You expect more... has OS offered anything in compensation? Maybe a free pair of gloves or something to placate you?
I am waiting for them to get back to me as was really not happy when I found the nails I would hope they would do something as it should not be in the Handel
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You are a bit of a regular with them so I would expect them to do something.
I am sure they don't want to create bad publicity on here so it would be in their best interests to make it right with you (and then chase SF for compensation in turn)
Maybe you should boycott SF... and sell me that Sapphire ;)
That would show them!
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Knew I had seen it before:-
[url]http://custombats.co.uk/cbforum/index.php?topic=22374.30[/url] ([url]http://custombats.co.uk/cbforum/index.php?topic=22374.30[/url])
I'm pretty sure it's not the only time on this forum the nail in the handle topic has been posted.
I wonder if that was the same as mine it had a nail put in it in India
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I found this exact thing on my woodworm flame. Were they made by the same people? Maybe a commen tactic between bat makers if the rubber and can fittings aren't quite perfect?
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I found this exact thing on my woodworm flame. Were they made by the same people? Maybe a commen tactic between bat makers if the rubber and can fittings aren't quite perfect?
Most certainly not!
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Cam the only reason I thought it was because it had that weird white powdery stuff under the twine as well which you see on a lot of Asian brands
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I once bought a bat off nathrobbo with one in was gutted when I found it he never told me I have seen this before it defiantly a defect I asked the manufacturers if they did it they denied it.
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I once bought a bat off nathrobbo with one in was gutted when I found it he never told me I have seen this before it defiantly a defect I asked the manufacturers if they did it they denied it.
Was the nail covering up a crack in the Handel like mine is I am really gutted as it's a huge bat and does sound so good off the mallet
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Hi guys I bought a really nice bat the offer day from a well know source when I was knocking the bat in I decided to change the grip when I rolled the grip down I found to my horror a nail that has rusted in going though the Handle
I rehandle plenty of SF bats down here in Australia, and I must say its something I see quite often!!! I just did one just the other day but can't seam to find the old handle in my waste bin :( Next time I have an SF come through I will be sure to take a picture!! I normally spot the nail under the cloth tape which they place underneath the binding.... never seen one like this!
I have no idea why they do it.... not something you want to see. Hope they sort you our with some free kit!
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Well that strikes SF off my bucket list. Lol. Been watching so many reviews thinking they look good, but thats just dodgy workmanship.
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I've always been interested in OS and others but things like this have always put me off. Glad you paid by PayPal as in theory you should be protected
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That's a really off putting experience Simon
Does make you think about purchasing online and especially from OS
Hope it gets sorted for you
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How does it affect performance?
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i'll ask dwayne smith to have a look if his SF has a nail in it
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Whilst it's obviously frustrating, I can't say that people haven't been warned about what can happen when buying from suppliers overseas!
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Cam the only reason I thought it was because it had that weird white powdery stuff under the twine as well which you see on a lot of Asian brands
That's normally dried wood filler isn't it?
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I bet there are a lot of happy owners out there that don't even know they have a nail in the handle. I guess the alternative could be true.. people with a lovely looking stick that vibrates like hell every time they strike the ball.
I do wonder how it effects the stiffness of the handle though. I thought people say a bat is at its best just before the handle is about to go. If the assumption is that the nail is to keep the handle together then it definitely won't be at its stiffest! It could be the best performance modification known to bat making...
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I believe there is an EEC tariff on imported Indian steel.
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I spoke to online stockiest this morning and this is what he said
hi i had asked SF and they said its nothing wrong with bat rather is has been put to strengthen the handle of the bat, so dont worry about the nail, its been deliberately inserted and all SF bats carry such nails inserted below the thread....
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So a rusty nail is now a design innovation. We will all have them soon.
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He won't change or give me a refund as said it's not broken and also claims that every sf bat is like it he just sent this message to me
hi Simon, i asked SF and they said a nail is inserted on all bats and its generally below the thread in your case it looking outside thats the only difference....you can email SF and they can confirm to you, they said thats absolutely no problem and they will also show that in other handle of SF bats too, ill send u a pick when i visit them...i have thoroughly talked to them
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i know you thought i was taking the mick when i said i would fire a message to Dwayne Smith but I will actually ask him to look at his bat handle for a nail.
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i know you thought i was taking the mick when i said i would fire a message to Dwayne Smith but I will actually ask him to look at his bat handle for a nail.
Thanks mate I have just emailed sf to see what they say online stockiest does not want to know and will not refund or exchange would I stand a chance going though PayPal to get money back
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I find it hard to believe SF adds nails to every single handle! Pretty sure Paul at IJC will confirm this isn't the case!
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I find it hard to believe SF adds nails to every single handle! Pretty sure Paul at IJC will confirm this isn't the case!
I will ask mate and see what he has to say
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I have a couple at work still, I will check tomorrow. I have seen it before though, usually in the cheap Asian made stuff.
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I think this is what's known in the building trade as "blinding it over" where you use any mean possible to try and get the finish looking like it should in the hope no one see's the method used to achieve it!
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He won't change or give me a refund as said it's not broken and also claims that every sf bat is like it he just sent this message to me
hi Simon, i asked SF and they said a nail is inserted on all bats and its generally below the thread in your case it looking outside thats the only difference....you can email SF and they can confirm to you, they said thats absolutely no problem and they will also show that in other handle of SF bats too, ill send u a pick when i visit them...i have thoroughly talked to them
Claim on paypal. Show them the evidence and tell them he won't refund or swap it. Paypal will refund you and either he will have to pay up or close his paypal account.
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Claim on paypal. Show them the evidence and tell them he won't refund or swap it. Paypal will refund you and either he will have to pay up or close his paypal account.
What's the law on overseas returns?
I know in this country the seller has to arrange it at their expense, or you get your refund and get to keep the item.
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If it performs and you liked the feel, is it a major issue?
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It is a issue when you can see a crack in the Handel that should not be their
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Was thinking about buying a new bat from OS think this may put me off now though..
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I don't know if SF put nails in all their bats, but if they do doesn't it make their bats Type B and not to be used is official cricket? Handle is supposed to be glue, cane & rubber, nail would mean it doesn't conform...just on that basis you have a claim that you paid for a bat that claims to be ok to use in top cricket but isn't...or am I off my rocker here?
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I don't know if SF put nails in all their bats, but if they do doesn't it make their bats Type B and not to be used is official cricket? Handle is supposed to be glue, cane & rubber, nail would mean it doesn't conform...just on that basis you have a claim that you paid for a bat that claims to be ok to use in top cricket but isn't...or am I off my rocker here?
No but can't you have 10% other substances? Isn't that how Laver and Wood still do a Carbo handle?
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No but can't you have 10% other substances? Isn't that how Laver and Wood still do a Carbo handle?
Hmm good point, didn't remember that :-[
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I was going to buy something from Onlinestockist as they look like they have some decent gear and I'd seen on here that some peoplr have bought some nice bats through them. I'm a bit put off now, probably stick to buying British now.
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I was going to buy something from Onlinestockist as they look like they have some decent gear and I'd seen on here that some peoplr have bought some nice bats through them. I'm a bit put off now, probably stick to buying British now.
He has given me some very nice bats but I am very upset with the way online stockist say its normal so I am going to open a PayPal case agains them as it should not be in the bat
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Was it you that bought the nice light weight ones then mate?
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Was it you that bought the nice light weight ones then mate?
I have had a few nice bats from them but if you have a problem don't expect them to be helpfull
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That makes it a little worse, should be looking after your regular customers really
Also bad news travels faster than good
Hopefully you can fix it with a new handle, the last one I got was only £25
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That makes it a little worse, should be looking after your regular customers really
Also bad news travels faster than good
Hopefully you can fix it with a new handle, the last one I got was only £25
I will do as can't use it as you can see a crack running though the Handel they don't seem to care about regular customers I spent over 600 pounds with him in the last year so it's his loss at the end off the day
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It seems that he got very upset with me opening a case with PayPal and said he feels he could off sorted it out but when asked he said that the bat is fine even tho it's got a crack going though shoulder
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Stick to your guns Simon... a bat with a broken handle is not 'fit for purpose' or of 'merchantable quality'
Tell him to look at section 16(1) and 16(2) of the Sale of Goods Act 1930 (India) - he has breached either one or both of these.
16. Implied conditions as to quality or fitness.— Subject to the provisions of this Act and of any other law for the time being in force, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale, except as follows:—
(1) Where the buyer, expressly or by implication, makes known to the seller the particular purpose for which the goods are required, so as to show that the buyer relies on the seller’s skill or judgment, and the goods are of a description which it is in the course of the seller’s business to supply (whether he is the manufacturer or producer or not), there is an implied condition that the goods shall be reasonably fit for such purpose: Provided that, in the case of a contract for the sale of a specified article under its patent or other trade name, there is no implied condition as to its fitness for any particular purpose.
(2) Where goods are bought by description from a seller who deals in goods of that description (whether he is the manufacturer or producer or not), there is an implied condition that the goods shall be of merchantable quality: Provided that, if the buyer has examined the goods, there shall be no implied condition as regards defects which such examination ought to have revealed.
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Stick to your guns Simon... a bat with a broken handle is not 'fit for purpose' or of 'merchantable quality'
Tell him to look at section 16(1) and 16(2) of the Sale of Goods Act 1930 (India) - he has breached either one or both of these.
16. Implied conditions as to quality or fitness.— Subject to the provisions of this Act and of any other law for the time being in force, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale, except as follows:—
(1) Where the buyer, expressly or by implication, makes known to the seller the particular purpose for which the goods are required, so as to show that the buyer relies on the seller’s skill or judgment, and the goods are of a description which it is in the course of the seller’s business to supply (whether he is the manufacturer or producer or not), there is an implied condition that the goods shall be reasonably fit for such purpose: Provided that, in the case of a contract for the sale of a specified article under its patent or other trade name, there is no implied condition as to its fitness for any particular purpose.
(2) Where goods are bought by description from a seller who deals in goods of that description (whether he is the manufacturer or producer or not), there is an implied condition that the goods shall be of merchantable quality: Provided that, if the buyer has examined the goods, there shall be no implied condition as regards defects which such examination ought to have revealed.
I will do he seems to think that it's not a problem and just fobs me off saying he has always given me good service I have checked with three other sf bats and not one off them has nails under the grip I feel I have no choice to carry on with the claim
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And of course, as an indian retailer, the sale of goods act doesn't apply to him so there is little point in quoting it to him.
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And of course, as an indian retailer, the sale of goods act doesn't apply to him so there is little point in quoting it to him.
I am going though PayPal and see what happens I taken pictures off the nail and off the crack it has caused so I now have to wait for them to get back to me I even got pictures off other sf handles with no nails in to be honest if he just gave me the money to have a new Handel put in then I would be happy with that but he does not see a nail being a proplem
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I would also do the same thing, raise a Paypal claim. There's nothing to loose in this such situation, you may get your money or you may also end up with getting the money back without having to send the bat back (bonus), in worst case you won't get anything (highly unlikely) which is same situation if you don't raise a claim. So nothing to loose Simon, just raise the claim.
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Its all definitely worth a try..
However i will be very surprised if you end up with any recompense from Paypal.
Can you show us some pics of the split handle? I can't see anything in the first few pics.
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Its all definitely worth a try..
However i will be very surprised if you end up with any recompense from Paypal.
Can you show us some pics of the split handle? I can't see anything in the first few pics.
If there is any case at all then Paypal normally side with the buyer. I have found that out to my cost with scammers. I would be very surprised if it didn't go Simon's way and he gets a full refund. Whether that comes directly from paypal or via OS is another matter, depends how desperately OS wants to avoid paying up.
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#nomorenails :D
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Rather than applying for a full refund - perhaps you could offer the compromise of a refund to cover the cost of a new handle.
The Admin team have in the past made numerous warnings about using OLS - pay a bit more for a local provider and you get the peace of mind that these situations wont happen.
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If there is any case at all then Paypal normally side with the buyer. I have found that out to my cost with scammers. I would be very surprised if it didn't go Simon's way and he gets a full refund. Whether that comes directly from paypal or via OS is another matter, depends how desperately OS wants to avoid paying up.
Well i guess that makes sense, they don't have a business if people don't use it to pay for goods... interested to see what happens.
#nomorenails .....love it
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Got a very big email off online stockiest this morning and it seems he is really not happy with this topic and said I should off waited a week for him to sort but as he said its in all sf bats and the Handel is fine he pretty annoyed that I posted on the fourm but I said to him if he had offered to replace the Handel it would off been the end off the matter and I would off committed that his customer services are good and he looks after his customers shame he hasn't and I am sure it's put a few people off buying from him
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Rather than applying for a full refund - perhaps you could offer the compromise of a refund to cover the cost of a new handle.
The Admin team have in the past made numerous warnings about using OLS - pay a bit more for a local provider and you get the peace of mind that these situations wont happen.
Totally agree buzz it's a warning to all we have great forum sponsors who offer some superb bats and softs and you know you will be looked after as for online stockist if he had offered to pay for the Handel to be replaced it would off Been the end off the matter
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Easy way to demonstrate his excellent customer service.......
Not try and claim it appears in all bats and apologise for sending a faulty product. Send you a new one out at his expense. Surely that would then have prompted a thread saying look at this amazing service rather than what are peoples opinions on seeing something in a bat that shouldnt be there when it is brand new.
Simples really
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Got a very big email off online stockiest this morning and it seems he is really not happy with this topic and said I should off waited a week for him to sort but as he said its in all sf bats and the Handel is fine he pretty annoyed that I posted on the fourm but I said to him if he had offered to replace the Handel it would off been the end off the matter and I would off committed that his customer services are good and he looks after his customers shame he hasn't and I am sure it's put a few people off buying from him
I know your not happy with him, but there is evidence from other people that this is a common SF trait, not a one off. If the evidence suggests thats true and he has no recompense on the supplier then it is potentially a little harsh to be bashing him for it.
I'm not trying to side with anyone, its just there does seem to be 2 sides of this story and I can fully understand why OLS would not be overly pleased with this thread. Focusing on the nail is something he has no control over and his supplier is pretty much saying what your complaining about is not uncommon in their production (its a likely story but backed up by evidence)
The nail being there does not make the bat faulty..... If its split then that maybe does. Focus on that and i think its a more appropriate argument.
The other chuckle i have is the amount of threads on here talking about how stiff handles don't help a bat perform.... so people stand on them. Listening for the crack (read split / break)
maybe SF have just found an ingenious way to reduce the stiffness of a new handle!
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Where's the evidence it's a common SF trait??
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Maybe your right but I have spent a lot off money with him and even a couple off my friends have bought goods off him if he had said its was out off his hands because sf put nails in but I know your really not happy with it so I pay for a Handel replacement this topic would never got bought up I will take pictures off the split in the Handel
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I rehandle plenty of SF bats down here in Australia, and I must say its something I see quite often!!! I just did one just the other day but can't seam to find the old handle in my waste bin :( Next time I have an SF come through I will be sure to take a picture!! I normally spot the nail under the cloth tape which they place underneath the binding.... never seen one like this!
I have no idea why they do it.... not something you want to see. Hope they sort you our with some free kit!
@WalkingWicket37
definitely not a one of based on @dingbatsports
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Cheers mate, I'd missed that one! Maybe I'll be giving SF a miss now then.
Would Mr OLS get wound up if I asked for pictures of the bat handle to prove it was nail free before placing my next order? ;)
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Easy way to demonstrate his excellent customer service.......
Not try and claim it appears in all bats and apologise for sending a faulty product. Send you a new one out at his expense. Surely that would then have prompted a thread saying look at this amazing service rather than what are peoples opinions on seeing something in a bat that shouldnt be there when it is brand new.
Simples really
Then compound it by doing it to a repeat customer and writing long emails saying he shouldn't complain or share his experience.
UK consumer law - it's faulty, send it back and get a refund/new bat/repair. No discussion or hassle in 99% of cases, and probably 100% with our forum sponsors.
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Then compound it by doing it to a repeat customer and writing long emails saying he shouldn't complain or share his experience.
UK consumer law - it's faulty, send it back and get a refund/new bat/repair. No discussion or hassle in 99% of cases, and probably 100% with our forum sponsors.
This transaction is not governed by UK consumer law, so he can do what he likes. He is an Indian company and therefore has no obligation to do anything that UK consumer law outlines.
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This transaction is not governed by UK consumer law, so he can do what he likes. He is an Indian company and therefore has no obligation to do anything that UK consumer law outlines.
I know that Tim, I was advocating buying in the UK :D
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On a slightly different tangent, one of the guys at my club repaired a split toe by hammering a nail through it. Might have been a wood screw thinking back to it. Worked pretty well and lasted a couple more seasons.
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On a slightly different tangent, one of the guys at my club repaired a split toe by hammering a nail through it. Might have been a wood screw thinking back to it. Worked pretty well and lasted a couple more seasons.
Maybe that sf are one to something with their nails in handle but don't see it taking off lol :D
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I sympathise with OS regarding the nail. I'd imagine he was unaware of its existence prior to sending. However, he has shown a lack of foresight in dealing with the problem; ostracising both a regular and a whole host of potential customers. Any resolution now will appear somewhat artificial and insincere. I wish you luck nonetheless.
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I sympathise with OS regarding the nail. I'd imagine he was unaware of its existence prior to sending. However, he has shown a lack of foresight in dealing with the problem; ostracising both a regular and a whole host of potential customers. Any resolution now will appear somewhat artificial and insincere. I wish you luck nonetheless.
The relationship is with the consumer and the retailer, not with the consumer and the manufacturer. If you buy a can of soup from tesco and it's full of maggots you take it to tesco, not the Soup Producer. Just smacks of trying to avoid a refund.
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Simon requested me to check our SF bats which I have done . There were no nails in any of our bats
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Got a very big email off online stockiest this morning and it seems he is really not happy with this topic and said I should off waited a week for him to sort but as he said its in all sf bats and the Handel is fine he pretty annoyed that I posted on the fourm but I said to him if he had offered to replace the Handel it would off been the end off the matter and I would off committed that his customer services are good and he looks after his customers shame he hasn't and I am sure it's put a few people off buying from him
Save that email. OLS may have just defamed the SF brand. :o
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Save that email. OLS may have just defamed the SF brand. :o
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I have saved the email i might decide to post later but not sure what it will achive as it just shows how poor the customer service is all I am asking is for him to replace the Handel which will cost 30 pounds if he had agreed to this in the first point off contact this would not off even been a topic on hear
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^ That is a reasonable request.
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I bought a Dwayne Smith edition SF bat a few weeks ago from OLS. When the bat arrived, it was an ounce and a half heavier than what I ordered (no huge deal as it picks up pretty well), but had some stickers on the back that I hadn't seen before on any reviews. When I rolled the grip off to change to an octopus, it had "Optimus" written on the handle in thick pen. When I emailed OLS asking about this (the DS model is $40 dearer) he assured me it was all fine and definitely genuine. he said the stickers were the new 2015 stickers (the same excuse he used when I bought an SS Platinum off him last time).
I have just checked the handle after reading this thread and mine also too has a nail in the handle near the top of the handle.
It is a real pity as it has spoiled the experience of getting a bat that absolutely pings! I'm keeping the bat but only because I can't be bothered with the stress of trying to return it.
I will, however, never buy from him again and will be telling all that listen about his refusal to assist customers with concerns.
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After reading all this I think its fair to say I will stick to UK seller's. :)
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Well on the other side , I just checked my SF optimus handle and I can see nail in the handle near the top side And I got it from champion sports , Mumbai .
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I bought a Dwayne Smith edition SF bat a few weeks ago from OLS. When the bat arrived, it was an ounce and a half heavier than what I ordered (no huge deal as it picks up pretty well), but had some stickers on the back that I hadn't seen before on any reviews. When I rolled the grip off to change to an octopus, it had "Optimus" written on the handle in thick pen. When I emailed OLS asking about this (the DS model is $40 dearer) he assured me it was all fine and definitely genuine. he said the stickers were the new 2015 stickers (the same excuse he used when I bought an SS Platinum off him last time).
I have just checked the handle after reading this thread and mine also too has a nail in the handle near the top of the handle.
It is a real pity as it has spoiled the experience of getting a bat that absolutely pings! I'm keeping the bat but only because I can't be bothered with the stress of trying to return it.
I will, however, never buy from him again and will be telling all that listen about his refusal to assist customers with concerns.
That's very interesting his customer service is shocking and I would advise all to stay well clear in a email to me he got really quite rude and not something I was expecting from a company like his I will never order a thing off him again stick with the sponsors who will bend over backwoods to look after use
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I'm sorry to say, this blokes sounding more and more like a complete 'piss taker'
You can't treat loyal customers like this ? Online stockist
Nails in handles?
You honestly couldn't make that up
I'm sure if shops like online stockist sent the bats back to SF, something would be done?
Just turns bat buying into even more of a lottery
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Seems there might be a few QC issues :)
http://www.ptvsports.tv/icc-cricket-world-cup/mahela-jayawardene-breaks-his-bat-vs-afghanistan-at-dunedin-feb-22-2015/ (http://www.ptvsports.tv/icc-cricket-world-cup/mahela-jayawardene-breaks-his-bat-vs-afghanistan-at-dunedin-feb-22-2015/)
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Seems there might be a few QC issues :)
[url]http://www.ptvsports.tv/icc-cricket-world-cup/mahela-jayawardene-breaks-his-bat-vs-afghanistan-at-dunedin-feb-22-2015/[/url] ([url]http://www.ptvsports.tv/icc-cricket-world-cup/mahela-jayawardene-breaks-his-bat-vs-afghanistan-at-dunedin-feb-22-2015/[/url])
Very similar to what happened to Carberry's Kook.
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This is a very unprofessional thing to do. Can't believe that has happened. I'd just contact SF and ask what it is they are up to!
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Sorry to open this older topic but I was watching the England game and saw Screwfix was advertising, they have "SF" as their logo too, just thought it was coincidental that the bat with the nail in was also "SF".
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