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Ask for money back

Use it the way it is

Or pay to have a new handle in

[tim2000s]

And of course, as an indian retailer, the sale of goods act doesn't apply to him so there is little point in quoting it to him.

[simonmay5]

And of course, as an indian retailer, the sale of goods act doesn't apply to him so there is little point in quoting it to him.

I am going though PayPal and see what happens I taken pictures off the nail and off the crack it has caused so I now have to wait for them to get back to me I even got pictures off other sf handles with no nails in to be honest if he just gave me the money to have a new Handel put in then I would be happy with that but he does not see a nail being a proplem

[amritpremi]

I would also do the same thing, raise a Paypal claim. There's nothing to loose in this such situation, you may get your money or you may also end up with getting the money back without having to send the bat back (bonus), in worst case you won't get anything (highly unlikely) which is same situation if you don't raise a claim. So nothing to loose Simon, just raise the claim.

[Boondougal]

Its all definitely worth a try..

However i will be very surprised if you end up with any recompense from Paypal.

Can you show us some pics of the split handle? I can't see anything in the first few pics.

[uknsaunders]

Its all definitely worth a try..

However i will be very surprised if you end up with any recompense from Paypal.

Can you show us some pics of the split handle? I can't see anything in the first few pics.

If there is any case at all then Paypal normally side with the buyer. I have found that out to my cost with scammers. I would be very surprised if it didn't go Simon's way and he gets a full refund. Whether that comes directly from paypal or via OS is another matter, depends how desperately OS wants to avoid paying up.

[trypewriter]

#nomorenails 

[Buzz]

Rather than applying for a full refund - perhaps you could offer the compromise of a refund to cover the cost of a new handle.

The Admin team have in the past made numerous warnings about using OLS - pay a bit more for a local provider and you get the peace of mind that these situations wont happen.

[Boondougal]

If there is any case at all then Paypal normally side with the buyer. I have found that out to my cost with scammers. I would be very surprised if it didn't go Simon's way and he gets a full refund. Whether that comes directly from paypal or via OS is another matter, depends how desperately OS wants to avoid paying up.

Well i guess that makes sense, they don't have a business if people don't use it to pay for goods... interested to see what happens.

#nomorenails .....love it

[simonmay5]

Got a very big email off online stockiest this morning and it seems he is really not happy with this topic and said I should off waited a week for him to sort but as he said its in all sf bats and the Handel is fine he pretty annoyed that I posted on the fourm but I said to him if he had offered to replace the Handel it would off been the end off the matter and I would off committed that his customer services are good and he looks after his customers shame he hasn't and I am sure it's put a few people off buying from him

[simonmay5]

Rather than applying for a full refund - perhaps you could offer the compromise of a refund to cover the cost of a new handle.

The Admin team have in the past made numerous warnings about using OLS - pay a bit more for a local provider and you get the peace of mind that these situations wont happen.

Totally agree buzz it's a warning to all we have great forum sponsors who offer some superb bats and softs and you know you will be looked after as for online stockist if he had offered to pay for the Handel to be replaced it would off Been the end off the matter

[Giraffe208]

Easy way to demonstrate his excellent customer service.......

Not try and claim it appears in all bats and apologise for sending a faulty product. Send you a new one out at his expense. Surely that would then have prompted a thread saying look at this amazing service rather than what are peoples opinions on seeing something in a bat that shouldnt be there when it is brand new.

Simples really

[Boondougal]

Got a very big email off online stockiest this morning and it seems he is really not happy with this topic and said I should off waited a week for him to sort but as he said its in all sf bats and the Handel is fine he pretty annoyed that I posted on the fourm but I said to him if he had offered to replace the Handel it would off been the end off the matter and I would off committed that his customer services are good and he looks after his customers shame he hasn't and I am sure it's put a few people off buying from him

I know your not happy with him, but there is evidence from other people that this is a common SF trait, not a one off. If the evidence suggests thats true and he has no recompense on the supplier then it is potentially a little harsh to be bashing him for it.

I'm not trying to side with anyone, its just there does seem to be 2 sides of this story and I can fully understand why OLS would not be overly pleased with this thread. Focusing on the nail is something he has no control over and his supplier is pretty much saying what your complaining about is not uncommon in their production (its a likely story but backed up by evidence)

The nail being there does not make the bat faulty..... If its split then that maybe does. Focus on that and i think its a more appropriate argument.


The other chuckle i have is the amount of threads on here talking about how stiff handles don't help a bat perform.... so people stand on them. Listening for the crack (read split / break)

maybe SF have just found an ingenious way to reduce the stiffness of a new handle!

[WalkingWicket37]

Where's the evidence it's a common SF trait??

[simonmay5]

Maybe your right but I have spent a lot off money with him and even a couple off my friends have bought goods off him if he had said its was out off his hands because sf put nails in but I know your really not happy with it so I pay for a Handel replacement this topic would never got bought up I will take pictures off the split in the Handel

[Boondougal]

I rehandle plenty of SF bats down here in Australia, and I must say its something I see quite often!!! I just did one just the other day but can't seam to find the old handle in my waste bin Next time I have an SF come through I will be sure to take a picture!! I normally spot the nail under the cloth tape which they place underneath the binding.... never seen one like this!

I have no idea why they do it.... not something you want to see. Hope they sort you our with some free kit!

@WalkingWicket37

definitely not a one of based on @dingbatsports