Custom Bats Cricket Forum
Equipment => Bats => Topic started by: wilkie113 on May 25, 2015, 06:26:36 PM
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I've had this bat for just under 10 months, it broke three weeks ago so around 9 months old. It has only been used in pre season nets and first few games in the season. Then I creamed a drive out of the Middle that went no where and looked down at this.
Would you expect this to be replaced?
I'm not mentioning a makers name so please don't ask.
(http://i750.photobucket.com/albums/xx149/wilkie113/8A9C6172-6F01-4EE8-BA42-F0016836CFCA_zpsxxgxeam4.jpg) (http://s750.photobucket.com/user/wilkie113/media/8A9C6172-6F01-4EE8-BA42-F0016836CFCA_zpsxxgxeam4.jpg.html)
(http://i750.photobucket.com/albums/xx149/wilkie113/E2DFF12C-02D7-4A0A-946C-AAF750746CFE_zpsqhq3elbk.jpg) (http://s750.photobucket.com/user/wilkie113/media/E2DFF12C-02D7-4A0A-946C-AAF750746CFE_zpsqhq3elbk.jpg.html)
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It's a B3 mate no need for smoke and mirrors.
Thought it was 1 day shy of 12 months old pal..
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I'm not trying any smoke and mirrors Dave. I've checked bank records and it was purchased on the 23rd of June
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I'm not trying any smoke and mirrors Dave. I've checked bank records and it was purchased on the 23rd of June
OK will have a chat with the powers that be..
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Looks a bizarre break. Storm damage?
Although shoulder issues b3 have always been spot on in there customer service with me. So always worth contacting them first
and sorry to be pedantic. But June 23rd makes it just over 11 months old.
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Apologies for the error with The months, I've got mixed up there. That's my error. It is around 10 months old at the time
Of the break. I have contacted them, that's why I wasn't going to disclose who made the bat. Haha, it's definitely not over use the amounts of runs I've scored this season.
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It's a B3 mate no need for smoke and mirrors.
Thought it was 1 day shy of 12 months old pal..
I sent you a picture of the bank statement mate, just to clear that up, obviously didn't want to
Put that on the forum
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I'm no expert that's for sure but it does look like storm damage (I had one of my old Duncan Fearnley's go like that and that's what they diagnosed!)
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I'd agree, looks like storm damage to me. I'm sure it'll be sorted Tom, I've heard B3 are spot on with their customer care.
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Storm damage or possibly an over compressed handle or a mixture of both. Either way b3 boys tend to get most things fixed assoon as.
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I'd agree, looks like storm damage to me. I'm sure it'll be sorted Tom, I've heard B3 are spot on with their customer care.
I agree with this. @thedoctor and the boys at b3 will sort you with another Beaut
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I'd agree, looks like storm damage to me. I'm sure it'll be sorted Tom, I've heard B3 are spot on with their customer care.
Erm - shouldn't you be in your shed? :D
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Erm - shouldn't you be in your shed? :D
It's bank holiday! [emoji1]
I will be tomorrow don't worry.
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Should be replaced, unless dodgy balls were used.
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Looks like one hell of a post LBW dummy spit gone bad! The umpires fault!That his head imprint on the face?
Just kidding. Bit of bad luck. At least you know you're going be able to get an identical bat to replaces it! In B3 we trust.
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Yup, looks broken to me.
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Thanks for the votes lads, it's not being replaced. Win some you loose some I guess!
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id never buy a bat from that company again if they didnt replace that.
Looks to be because of the handle/splice to me.
No bat should break there like that unless there is a manufacturing fault.
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Well said Jon.
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Mate don't have to tell us but what's the reason for b3 not replacing this!?
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Unless that was bought as a 2nds or factory refurb then I would be disappointed if it was t replaced or if very close to warranty or just over I would have thought a replacement at cost price could have been done for you mate. We don't know why or reason for B3 not replacing but many comment on there too customer service so seems strange nothing been do e for you Wilkie
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sorry to hear that wilkie. hope they have at least satisfactorily explained why they wont replace it.
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First of all let me just start by saying that we are human and do sometimes make the wrong call. Hopefully we are mature enough to review and realise that we have made a mistake and rectify.
We have a monthly review of issues / complaints / praises and we discussed this bat in great detail.
There were a few issues from a personal point of view that got my back up, posting on twitter before contacting us directly to see what could be done and removing of the stickers (which in other companies would nulify any warranty) both of which rubbed me up the wrong way. On reciept of the email from Tom it looked like the bat was over a year old, and my responce was to offer a bat at a discounted rate as a gesture of good will. It was then pionted out that it was actually a day under a year old, but unfortunatly my response was still the same. In all honesty I was probably being stubburn.
Move forward a week, it appears to be approx 11 months old and after the review meeting it was pointed out that I have probably made a bad call.
We will be contacting Tom to sort a replacement and will deal with this offline and in the normal personable B3 way.
Just a word of advice - if you have a problem with equipment from us, or any other company for that mater it is allways best to contact them first and discuss it with them, the outcome will be better 99% of the time.
Streaky
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Seems fair.
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I look forward to hearing from you Streaky, and appreciate the reply and reevaluation on the outcome.
Maybe not handles very well by myself either.
Thank you,
Tom
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It appears the service B3 are known for is indeed true, a very well written and explained response with a fair outcome. Well done B3
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Unfortunately in this day and age its all to easy for customers to contact/complain via social media as they want an instant response. If a customer chooses to contact you via twitter, facebook, pigeon carrier or whatever you should give the same response, the medium that they choose to contact you by should not dictate the response.
Good that you have done a reversal and changed the decision, which is not easy to do and takes balls.
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Unfortunately in this day and age its all to easy for customers to contact/complain via social media as they want an instant response. If a customer chooses to contact you via twitter, facebook, pigeon carrier or whatever you should give the same response, the medium that they choose to contact you by should not dictate the response.
Good that you have done a reversal and changed the decision, which is not easy to do and takes balls.
Without going through the whole process it was not a decision which was revered really it was a kink in a process which needed looking at which has now been solved.
We are evolving our infrastructure in-line with what we can offer physically which we are on both fields always trying to improve and move forward.
You make a good point about social media but it is a two way sword but our openness is there for all to see.
We listen to all and everybody views and the meetings can last up to 7 hours in the past that's how much emphasis on not just getting the best products to the crease but also sorting every issue out from returns to who makes the brews!!!!
I'm happy with the outcome as i always believe customers should shape the future and feedback both positive and negative meet in the same way.
Our best practice just got better which can only make us stronger.
Happy your happy with the outcome Tom
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I completely agree with @thedoctor. Going to social media is not cool. Some people may casually only see half the details and get the wrong impression.
B3 customer service is by far the best (at least in my personal experience) and they deserve a lot of credit for setting a new benchmark for the rest of the industry to follow.
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While I see both sides of the argument about social media, it is often the only way to get things sorted. I had an issue with a company, I tried calling/emailing and got nowhere. I tweeted them and I had response in seconds and it was solved. While admittedly it shouldn't be a first avenue, reacting well on social media says a lot about a company. It appears to have been resolved amicably and that is great.
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It's good to see this situation seems to have been worked out.
With regards to social media, it is quite easy for companies to take social media comments offline with a simple response along the lines of "thank you for your feedback. Please email us directly at ... and our customer service team will be be able to assist". Most of the time this will then keep the issue offline. If companies want to market to the masses via social media then there should be no reason that clients/users can't contact them back via that same channel. There will always be some that want to stir the pot and try to create trouble but most people are able to see these as bad apples.
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id never buy a bat from that company again if they didnt replace that.
Looks to be because of the handle/splice to me.
No bat should break there like that unless there is a manufacturing fault.
Garrett, no bat should break there, and when it does, it is not normal. It is also not a manufacturing fault. This is storm damage, which is extremely difficult, almost impossible to detect in a cleft form, and even more difficult once the bat is made. The willow grower is aware of it, as is the merchant as there are irregular growths on the tree if it has recovered and continued to grow, or if it has shattered due to the storm... Pretty obvious. The willow merchant does not always pass the information on to the purchaser, and once a cleft of willow has had any action made to it, even if the face is planed, the willow merchant will not take it back. Also, When breakage like this does happen, there is no remedy to the bat maker.
When Carberry broke his bat in spectacular fashion, Mike Hussey blamed the way the handle had been put in, and people believed him, not for his actual knowledge of manufacture. He knows how to use a bat, like you know how to drive a car, but that does not automatically give you the knowledge on how it is built, what exactly has caused a problem and how to fix it.
I empathise with B3 having a problem aired publicly especially when it is in no way their fault.
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I disagree with you.
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Sometimes bats can break like that because the handle fitment is to tight and when its been hammered in casues stress on the blade..... not just storm damage.
one of ryans bats broke just like this a few weeks ago.
was a cannon as well! should get my replacement this week
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Whenever a break goes through the splice area I'm always pretty confident that it's the fitting of the splice that caused the issue. I guess you could have a case where storm damage causes a split that then runs though that area, but I'd guess that in most cases it's to with a splice that's too tight a fit.
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Experience tells me Simmy Garrett and Kulli are correct handles fitted to tight in the splice creates stress which can snap blades in half.
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Sometimes bats can break like that because the handle fitment is to tight and when its been hammered in casues stress on the blade..... not just storm damage.
one of ryans bats broke just like this a few weeks ago.
was a cannon as well! should get my replacement this week
I've seen you bat, more likely user inflicted. @Ryan make him pay for the repair lol