Custom Bats Cricket Forum
Cricket Manufacturers / Brands => Kippax Cricket => Topic started by: Sivlar13 on February 02, 2018, 09:48:18 PM
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Evening all,
A grumble from my part tonight. I had recently taken the stickers off one of my Kippax bats, and I had found a crack just below the splice. Having not used this bat much due to having a plethora of others, I was quite surprised by this and wondered if it had anything to do with the knot that was next to it. There seemed to be a crack on the back and there was one starting on the front too from the knot (see pictures below). Anyway, I emailed Chris with my concerns and he asked me to send the bat in. I was unsure how something like this could be fixed and wondered whether eventually it would just split straight through the bat, but I trusted that it would be done professionally.
Radio silence insude, with me having to send a number of emails over a few days before a response came, but I can appreciate to a degree the business of a company that makes their own bats from source to end. After a number of days, I finally got an email saying that it was all sorted and that it would be sent back.
I received the bat a few days after the last communication with Kippax. It arrived in a box that had zero bubble wrap and protection, with just a piece of cardboard wrapping to keep it in place.
I could not see the fix as it was covered with the new stickers. But what I could see, on the toe, was a rather lengthy crack that had appeared. Now I am highly confident that I would have noticed a crack such as this on a bat before I’d sent it away, therefore I was baffled about what had happened for it to be in this condition. I therefore decided to email Chris again in my disgruntlement querying how this had happened. There was also an imbedded dent on the back of the outside edge further up the blade (also pictured) which had not been there previously. Unfortunately, I sent that email on Saturday last week and have heard nothing since.
This upset me, as I have heard nothing but good things about Kippax and with their growth in popularity over the winter due to the ashes et al, I was hoping this would be resolved quickly and efficiently.
I believe this is an acceptable grumble as I have ensured I have given them ample time to respond to my concerns.
Please see pictures below of the original crack at the bottom of the splice:
(https://s13.postimg.org/khokhum3r/005422_B6-30_B6-40_D7-9_D5_E-_A29_AC61_DE511.jpg) (https://postimg.org/image/5lq1a9aoz/)
(https://s13.postimg.org/j2mzt50g7/04_C3_B34_A-1_A30-4_F8_E-_B66_F-_C5_E02559_D0_D2.jpg) (https://postimg.org/image/oqtak14sj/)
(https://s13.postimg.org/46oglj1w7/4541_F057-58_E9-49_B0-_B085-_B9486246_A551.jpg) (https://postimg.org/image/6b8tmm3ir/)
(https://s13.postimg.org/831shj2bb/95584758-6109-4359-9_B91-_D299_FDDED20_D.jpg) (https://postimg.org/image/7dj0561rn/)
(https://s13.postimg.org/qvdnl3bk7/C619_C7_F6-_FC9_B-4_B37-_A93_E-1_CB3_EA4_A14_D4.jpg) (https://postimg.org/image/gy2ms13yb/)
And here are the pictures of the dent on the edge and crack on the toe:
(https://s13.postimg.org/khokhxeev/0_AC7_D8_CE-6112-40_B4-_A3_FA-_EDC702467259.jpg) (https://postimg.org/image/rxnu3q243/)
(https://s13.postimg.org/mz0bp5vqf/78531_C8_F-8_BEF-49_FC-9_C45-80_AB97_CF4_BA9.jpg) (https://postimg.org/image/58yn44i5f/)
(https://s13.postimg.org/3tx2ffrd3/F54_BC6_E8-8_DA4-4_C98-9_C9_F-4480_F4817656.jpg) (https://postimg.org/image/zdn3pixj7/)
(https://s13.postimg.org/qvdnl6bl3/F8229818-954_E-41_BE-835_B-651_ECF151602.jpg) (https://postimg.org/image/e3zheo1sz/)
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I'm sure James will reply - he runs the account in here. In worst case give them a call and if you need anyone to take it in etc give me a shout
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Well...where to start. If it was my bat I wouldn't be happy.
As a coincidence I had two bats go like this last year, when the lines on the bat go across the wood this(I have been told) is either:
Finishing being a bit rough on the sander or
Storm damage.
This is what I look for now buying a bat-the lines going across the willow.
Both bats split at the back Exactly where your crack is. .
One thing I have never seen myself is the splice being fitted into a knot, which I presume that is
I wonder how many of us have had that with the splice and never noticed because it was covered with a sticker.
A return for me on this one, hope you get sorted. Anyone can get it wrong, I think a replacement is very fair
And then there's the toe crack which can only get worse.
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Regarding the original crack at the bottom of the splice - I had a bat go like this and was told it was likely due to a marginally too big splice being forced into the V. I can't imagine that knot being where it is has helped matters
Would expect some sort of response after a week to be honest
As for the packaging - if a batmaker doesn't bother to protect his handmade cargo for transit there isn't much hope left in the world!
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The bat you've now got from Kippax, is it the same bat?
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The bat you've now got from Kippax, is it the same bat?
All pictures are of the same bat, before and after the trip to Kippax. And yes I still have this bat.
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Must say never liked this graded one performance line from Kippax and a few others and wavey grains and dead knots like this bat is certainly not what anyone spending £300-£400 should expect. I hope it gets sorted for you but that’s not great mate
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All pictures are of the same bat, before and after the trip to Kippax. And yes I still have this bat.
Would like to see how they've repaired that crack, I've always considered them a replacement/throwaway piece of damage.
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Would like to see how they've repaired that crack, I've always considered them a replacement/throwaway piece of damage.
I’ll take off the stickers and take a picture of it later.
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(https://s14.postimg.org/4uutzktrl/ADAE717_A-2_B59-49_D7-9_BA5-_F2_F4_C846_F11_A.jpg) (https://postimg.org/image/ymrwergkt/)
That is the repair..
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:o
Has the toe crack been repaired?
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:o
Has the toe crack been repaired?
Nope, the toe crack appeared once it had returned from having this repaired...
Still waiting on a response regarding the toe crack.
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Repaired or made worse ;)
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That is the repair..
Where?
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Well I hope this thread has a happy ending eventually, it's only one cleft so to sort it you would not think is a major problem
Where the crack is it can't be repaired,whether the handle is in too tight or the willow is weak, plus the toe crack on top of it, plus the hassle
I was going to ask if this is a 350 quid bat or a cheaper grade but really that is an irrelevant question .
I surprised I have to say, maybe a sensible explanation and outcome will come in the next few days.
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Where?
I think glue has been put on it
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Looks like a bit of PVA applied, can’t see much more of a repair?
I’m no expert, but how can damage at the base of the spine like this possibly be successfully repaired? Surely, the only eventual outcome is the crack continuing to split across the blade?
I’ve seen topics on the forum about bats splitting and sometimes snapping in two in this area because of the handle been spliced too tightly. In this instance, surely the large knot right at the base of the splice won’t help??
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I would be surprised if the handle was too tight in the splice for 2 reasons.
1. The factory have a jig set specifically to cut the exact splice and handle size/shape/angle
2. If the splice was too tight I would expect it to crack along the grain not across it.
I imagine it has more to do with the knot.
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I’ve not ever really bought into the “graded on performance” that Kippax advocate
That said the reviews are great and multiple international cricketers cannot be wrong
However quality control at their price must be king - how a splice into a truly awful knot slipped passed eager eyes I do not know.
Hiding knots under stickers doesn’t seem to fit the high price high quality image of the relaunched brand
Sometimes it’s best to just replace and apologise.
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If that was a 50quid Sports Direct Slazenger, I'd ask for a replacement or my money back.
Just because it has been repaired and it might perform like a 300quid bat should, personally I don't see why the replacement or money back logic should change.
I'm sure this one has slipped through the net and Kippax will sort you out.
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sorry for the late reply been away for a week as to this bat, it was a 3 year old bat that was returned for repair the split i would say has nothing to do with the knot just where and tear. you sent it back for repair and we did the repair and put new stickers on with return postage all for free! as for the crack in the toe its probably appeared when we was cleaning your bat up and we would of missed it really easy fix there no possible way we have caused that crack if you have a issue i would rather you just give us a ring to sort the problem or give me your number and i will give you a call to fix your issue
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3 years old bat! the OP should have mentioned this minor detail...
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oh dear, 2 sides to every story
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bat returned almost blank but with one little sticker on the face that dates back to stickers from close to 3 years ago we fixed the split full refurb and brand new 2018 stickers on that the customer did not request and had it returned to him within 3 days all free of charge!
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If the bats 3 years old lucky to get any sort of free service on it what so ever! regardless of use or not.
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3 years old bat! the OP should have mentioned this minor detail...
:( :( :(
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This thread should be renamed "how to withhold critical details and make yourself look a bellend"...
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This thread should be renamed "how to withhold critical details and make yourself look a bellend"...
hahaha
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All comments on this thread have been based on it being a new bat certainly not one 3 years old.