Evening all,
A grumble from my part tonight. I had recently taken the stickers off one of my Kippax bats, and I had found a crack just below the splice. Having not used this bat much due to having a plethora of others, I was quite surprised by this and wondered if it had anything to do with the knot that was next to it. There seemed to be a crack on the back and there was one starting on the front too from the knot (see pictures below). Anyway, I emailed Chris with my concerns and he asked me to send the bat in. I was unsure how something like this could be fixed and wondered whether eventually it would just split straight through the bat, but I trusted that it would be done professionally.
Radio silence insude, with me having to send a number of emails over a few days before a response came, but I can appreciate to a degree the business of a company that makes their own bats from source to end. After a number of days, I finally got an email saying that it was all sorted and that it would be sent back.
I received the bat a few days after the last communication with Kippax. It arrived in a box that had zero bubble wrap and protection, with just a piece of cardboard wrapping to keep it in place.
I could not see the fix as it was covered with the new stickers. But what I could see, on the toe, was a rather lengthy crack that had appeared. Now I am highly confident that I would have noticed a crack such as this on a bat before I’d sent it away, therefore I was baffled about what had happened for it to be in this condition. I therefore decided to email Chris again in my disgruntlement querying how this had happened. There was also an imbedded dent on the back of the outside edge further up the blade (also pictured) which had not been there previously. Unfortunately, I sent that email on Saturday last week and have heard nothing since.
This upset me, as I have heard nothing but good things about Kippax and with their growth in popularity over the winter due to the ashes et al, I was hoping this would be resolved quickly and efficiently.
I believe this is an acceptable grumble as I have ensured I have given them ample time to respond to my concerns.
Please see pictures below of the original crack at the bottom of the splice:
And here are the pictures of the dent on the edge and crack on the toe:
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Topic: A Slight Grumble (Read 9595 times)