Newbery Customer Service
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Gingerbusiness

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Newbery Customer Service
« on: September 18, 2013, 08:49:20 PM »
Hi all,

Does anyone know how long it takes newbery to reply to an email? I emailed them last week about fully refurbishing a bat I have brought but as of yet, no reply?

Thanks all.
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Alvaro

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Re: Newbery Customer Service
« Reply #1 on: September 18, 2013, 08:50:44 PM »
I phoned them when I needed a rehandle & refurb. Did the job.
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The_Bird

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Re: Newbery Customer Service
« Reply #2 on: September 18, 2013, 08:54:09 PM »
Phone them, they've been brilliant with the 3 I've had refurbed.
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Blazer

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Re: Newbery Customer Service
« Reply #3 on: September 18, 2013, 08:59:38 PM »
Any rough guide to price please ?. Thanks
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FattusCattus

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Re: Newbery Customer Service
« Reply #4 on: September 19, 2013, 08:15:15 AM »
It's amazing this 'picking up the phone' business. It's how we all used to communicate you know, and most businesses can't ignore a ringing phone! :)

I've lost count of how many times I've read on hear 'I emailed them ages ago and they never come back to me...'
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TangoWhiskey

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Re: Newbery Customer Service
« Reply #5 on: September 19, 2013, 08:53:08 AM »
Newbury are pretty renowned for decent customer service. I would do as the others suggest, pick up the phone and give them a ring, its a far better way of dealing with things than email.
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The_Bird

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Re: Newbery Customer Service
« Reply #6 on: September 19, 2013, 11:56:18 AM »
Quote from: Blazer on September 18, 2013, 08:59:38 PM
Any rough guide to price please ?. Thanks

Around £35-£45 not including postage to Newbery. They come back looking like new mind
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PunterPonting

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Re: Newbery Customer Service
« Reply #7 on: September 20, 2013, 12:06:44 PM »
I've had terrible experiences with Newbery - I won't be buying from them ever again as a result. Really didn't enjoy dealing with them.
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Blazer

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Re: Newbery Customer Service
« Reply #8 on: September 20, 2013, 12:24:51 PM »
Quote from: The_Bird on September 19, 2013, 11:56:18 AM
Around £35-£45 not including postage to Newbery. They come back looking like new mind
Thanks mate, I have got a couple to send off.
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Bats_Entertainment

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Re: Newbery Customer Service
« Reply #9 on: September 20, 2013, 12:55:14 PM »
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IWTUK

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Re: Newbery Customer Service
« Reply #10 on: October 04, 2013, 12:41:29 PM »
I've just had a bat refurbished from them; and service was first class; Michael and Ellis were helpful, communication was great and the bat was back with me 5 days after receipt. The bat itself looks brand new, it's sanded, polished, new hammer-edge sheet, toe-guard, grip and stickers. All for the princely sum of £25 on their September offer......nice  :)
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