Newbery Customer Service
Advertise on CBF

Author Topic: Newbery Customer Service  (Read 3004 times)

0 Members and 1 Guest are viewing this topic.

Gingerbusiness

  • International Captain
  • ****
  • Offline Offline
  • Posts: 1538
  • Trade Count: (+8)
Newbery Customer Service
« on: September 18, 2013, 08:49:20 PM »
Hi all,

Does anyone know how long it takes newbery to reply to an email? I emailed them last week about fully refurbishing a bat I have brought but as of yet, no reply?

Thanks all.
Logged

Alvaro

  • Forum Legend
  • ******
  • Offline Offline
  • Posts: 6322
  • Trade Count: (+3)
Re: Newbery Customer Service
« Reply #1 on: September 18, 2013, 08:50:44 PM »
I phoned them when I needed a rehandle & refurb. Did the job.
Logged

The_Bird

  • World Cup Winner
  • *****
  • Offline Offline
  • Posts: 2977
  • Trade Count: (+3)
Re: Newbery Customer Service
« Reply #2 on: September 18, 2013, 08:54:09 PM »
Phone them, they've been brilliant with the 3 I've had refurbed.
Logged

Blazer

  • County 1st XI
  • ***
  • Offline Offline
  • Posts: 996
  • Trade Count: (+4)
  • Team Anti - Concave !.
Re: Newbery Customer Service
« Reply #3 on: September 18, 2013, 08:59:38 PM »
Any rough guide to price please ?. Thanks
Logged

FattusCattus

  • Forum Legend
  • ******
  • Online Online
  • Posts: 9708
  • Trade Count: (+30)
  • Bend it like Fattus!!
Re: Newbery Customer Service
« Reply #4 on: September 19, 2013, 08:15:15 AM »
It's amazing this 'picking up the phone' business. It's how we all used to communicate you know, and most businesses can't ignore a ringing phone! :)

I've lost count of how many times I've read on hear 'I emailed them ages ago and they never come back to me...'
Logged
If you tolerate this, then your baked goods will be next.

TangoWhiskey

  • International Captain
  • ****
  • Offline Offline
  • Posts: 1629
  • Trade Count: (0)
  • Review that.
Re: Newbery Customer Service
« Reply #5 on: September 19, 2013, 08:53:08 AM »
Newbury are pretty renowned for decent customer service. I would do as the others suggest, pick up the phone and give them a ring, its a far better way of dealing with things than email.
Logged

The_Bird

  • World Cup Winner
  • *****
  • Offline Offline
  • Posts: 2977
  • Trade Count: (+3)
Re: Newbery Customer Service
« Reply #6 on: September 19, 2013, 11:56:18 AM »
Quote from: Blazer on September 18, 2013, 08:59:38 PM
Any rough guide to price please ?. Thanks

Around £35-£45 not including postage to Newbery. They come back looking like new mind
Logged

PunterPonting

  • First XI Captain
  • ***
  • Offline Offline
  • Posts: 185
  • Trade Count: (+1)
Re: Newbery Customer Service
« Reply #7 on: September 20, 2013, 12:06:44 PM »
I've had terrible experiences with Newbery - I won't be buying from them ever again as a result. Really didn't enjoy dealing with them.
Logged

Blazer

  • County 1st XI
  • ***
  • Offline Offline
  • Posts: 996
  • Trade Count: (+4)
  • Team Anti - Concave !.
Re: Newbery Customer Service
« Reply #8 on: September 20, 2013, 12:24:51 PM »
Quote from: The_Bird on September 19, 2013, 11:56:18 AM
Around £35-£45 not including postage to Newbery. They come back looking like new mind
Thanks mate, I have got a couple to send off.
Logged

Bats_Entertainment

  • Forum Legend
  • ******
  • Offline Offline
  • Posts: 5054
  • Trade Count: (0)
Re: Newbery Customer Service
« Reply #9 on: September 20, 2013, 12:55:14 PM »
Logged

IWTUK

  • Club Cricketer
  • **
  • Offline Offline
  • Posts: 128
  • Trade Count: (0)
Re: Newbery Customer Service
« Reply #10 on: October 04, 2013, 12:41:29 PM »
I've just had a bat refurbished from them; and service was first class; Michael and Ellis were helpful, communication was great and the bat was back with me 5 days after receipt. The bat itself looks brand new, it's sanded, polished, new hammer-edge sheet, toe-guard, grip and stickers. All for the princely sum of £25 on their September offer......nice  :)
Logged
 

Advertise on CBF