they would just get them replaced.pro's using certain manufacturer's equipment is big business.
i'm pretty sure a letter to gm with the bat to someone up top would solve this problem.
If it did'nt as has been said vote with your feet,use another brand and put it down to experience.
There are loads of small custom batmakers where you can get a better quality bat than the mass market ones for the same or less money.
We are a funny bunch us cricketers,sometimes we do want a certain brand for no logical reason.I have only used about a third of the bats ive actually had in my possesion.
I would guess im not alone on this forum for that thou....