Print

yes

41 (89.1%)

no

5 (10.9%)

Total Members Voted: 46

[dougydee]

It's good to see this situation seems to have been worked out.
With regards to social media, it is quite easy for companies to take social media comments offline with a simple response along the lines of "thank you for your feedback. Please email us directly at ... and our customer service team will be be able to assist". Most of the time this will then keep the issue offline. If companies want to market to the masses via social media then there should be no reason that clients/users can't contact them back via that same channel. There will always be some that want to stir the pot and try to create trouble but most people are able to see these as bad apples.

[Hoover]

id never buy a bat from that company again if they didnt replace that.

Looks to be because of the handle/splice to me.

No bat should break there like that unless there is a manufacturing fault.

Garrett, no bat should break there, and when it does, it is not normal.  It is also not a manufacturing fault. This is storm damage, which is extremely difficult, almost impossible to detect in a cleft form, and even more difficult once the bat is made.  The willow grower is aware of it, as is the merchant as there are irregular growths on the tree if it has recovered and continued to grow, or if it has shattered due to the storm... Pretty obvious.  The willow merchant does not always pass the information on to the purchaser, and once a cleft of willow has had any action made to it, even if the face is planed, the willow merchant will not take it back. Also, When breakage like this does happen, there is no remedy to the bat maker.

When Carberry broke his bat in spectacular fashion, Mike Hussey blamed the way the handle had been put in, and people believed him, not for his actual knowledge of manufacture. He knows how to use a bat, like you know how to drive a car, but that does not automatically give you the knowledge on how it is built, what exactly has caused a problem and how to fix it.

I empathise  with B3 having a problem aired publicly especially when it is in no way their fault.

[GarrettJ]

I disagree with you.

[Simmy]

Sometimes bats can break like that because the handle fitment is to tight and when its been hammered in casues stress on the blade..... not just storm damage.

one of ryans bats broke just like this a few weeks ago.

was a cannon as well! should get my replacement this week

[Kulli]

Whenever a break goes through the splice area I'm always pretty confident that it's the fitting of the splice that caused the issue. I guess you could have a case where storm damage causes a split that then runs though that area, but I'd guess that in most cases it's to with a splice that's too tight a fit.

[Seniorplayer]

Experience tells me Simmy  Garrett and Kulli are correct handles fitted  to tight in the splice creates stress which can snap blades in half.

[uknsaunders]

Sometimes bats can break like that because the handle fitment is to tight and when its been hammered in casues stress on the blade..... not just storm damage.

one of ryans bats broke just like this a few weeks ago.

was a cannon as well! should get my replacement this week

I've seen you bat, more likely user inflicted. @Ryan make him pay for the repair lol