Topic: Can I return a 'dead' bat for a refund? (Read 6759 times)

SOULMAN1012 · « **Reply #15 on:** January 01, 2015, 06:02:45 PM »

I have had a number of GN bats and have. 3 at present they all ping and personally think GN bats perform better than the other big brands that hold most place on the shelves.

As for this "plank" it's almost impossible to say as any other forum member could net with it and think it's a gun.
All you can do is ask and state your case I think.

procricket · « **Reply #16 on:** January 01, 2015, 06:12:43 PM »

Quote from: ItsJustCricket on January 01, 2015, 11:37:16 AM

That's a good service from B3. They must have a lot of confidence in their bats as this is a slightly unusual stance to take, but very good for the consumer!

I know I go on about hand-picking quite a lot on this forum, but this is a major reason why we do it. Sending a customer a "plank" is not in anyone's best interests and they present problems when it comes to returns. It is not covered in the warranties, so ultimately it's at the discretion of the retailer/bat maker if they choose to refund or replace such a bat. My guess would be that most wouldn't do it, which is a shame, especially as it's the kind of thing that can be avoided through hand-picking. You could argue that it's a manufacturing fault, so should be covered, but as it's a subjective thing, and as the bat may well improve and "open up" over time, it's a tough sell to any bat maker/retailer.

Cheers, I guess it comes to making our own bats 100 per cent unlike many others we know what we are producing through the grades.

Buzz · « **Reply #17 on:** January 01, 2015, 06:26:23 PM »

I am very sure there are poor performing bats from lots of brands, not limited to GN!

two of the best looking bats I have owned (one I still have) were terrible. I sent one back but was told it was fine. long time ago now. the other I have lent to a friend to use/knock in... 4 years later I haven't asked for it back.

ItsJustCricket · « **Reply #18 on:** January 01, 2015, 07:01:03 PM »

Quote from: JB on January 01, 2015, 12:01:54 PM

Out of interest Paul how many planks do you come across when you hand pick? Is there a lot or is it mainly separating the great performing ones from the average performing ones?

I don't like to refer to them as "planks", as it really is a subjective thing and we can only tell so much by tapping them up and bouncing balls on them, but pretty much every time we visit one of our suppliers I find bats that I really don't like the sound and/or mallet response of. Whether or not such bats end up being "dead bats" is anyone's guess, but I think my point is that they can vary quite a lot - no matter who makes them. I guess on average 4 or 5 bats I see per visit I would put in this category, so it's a small percentage of the whole...

KIPPERS · « **Reply #19 on:** January 02, 2015, 02:38:47 PM »

About 10 years ago i got a GM cant remember what it was about �70 then. It was awful and I returned it, They sent me return post a top of there range players bat. Which is still the best stick i ever had.

moonball · « **Reply #20 on:** January 02, 2015, 03:33:52 PM »

I cannot fault Gray Nics to be honest - I actually won a bat via AOC last year - a Maverick F1 Players, but it was too heavy, so I had the weight reduced - the service and communication was superb and it is a very decent bat indeed. Quite softly pressed. Had the sorbo handle option too - as I find GN handles far too thin and I'm a two and a half grips man - much better.

However, back to the question - contact the retailer / bat maker and express your concerns. All you can do really. It is a difficult one, is it fit for purpose? Or, when does it become fit for purpose? Difficult because a bat has the concept of knocking / playing in. I think any manufacturer would probably be reasonable and if you as the consumer are not satisfied with any product, you are entitled to complain and recieve a refund, replacement or credit note.

Seniorplayer · « **Reply #21 on:** January 02, 2015, 03:38:33 PM »

Yes I had the same with a GN 25 ago rang them first sent the bat back after two innings. GN rang me and said it was dead and sent me a no quibble replacement not so sure they would do it now though also on another occasion sent a bat to them for handle reduction when it arrived at Robertsbridge I received a phone call stating the handle was broke in half GN sent me a brand new bat with the handle reduced to the size I had requested and only charged me for the handle reduction not the bat.

ProCricketer1982 · « **Reply #22 on:** January 02, 2015, 03:41:01 PM »

send it back, any bat maker or retailer worth dealing with will change a dead bat. If they argue then ensure everyone you know, knows about it and ensure they get a bad reputation. It's the only way they listen, when you hit their reputation and/or pocket.

skip1973 · « **Reply #23 on:** January 02, 2015, 10:15:54 PM »

Quote from: ProCricketer1982 on January 02, 2015, 03:41:01 PM

send it back, any bat maker or retailer worth dealing with will change a dead bat. If they argue then ensure everyone you know, knows about it and ensure they get a bad reputation. It's the only way they listen, when you hit their reputation and/or pocket.

So if the bat maker/retailers opinion is that the bats fine? Dead bats are very rare, customers not having much of a clue are not ( not saying this is the case here )

ProCricketer1982 · « **Reply #24 on:** January 02, 2015, 10:19:47 PM »

Quote from: skip1973 on January 02, 2015, 10:15:54 PM

So if the bat maker/retailers opinion is that the bats fine? Dead bats are very rare, customers not having much of a clue are not ( not saying this is the case here )

In the retail industry, I'd assume a retailer/bat maker relies heavily on reputation and the customers more than customers rely on them.. there are plenty of bat makers and plenty of retailers.. there is not limitless supply of customers. As I say, if they don't want to help the customer then name and shame and it will at least alert others that the retailer isn't as customer focused as they claim.

Author Topic: Can I return a 'dead' bat for a refund? (Read 6759 times)

SOULMAN1012

Re: Can I return a 'dead' bat for a refund?

procricket

Re: Can I return a 'dead' bat for a refund?

Buzz

Re: Can I return a 'dead' bat for a refund?

ItsJustCricket

Re: Can I return a 'dead' bat for a refund?

KIPPERS

Re: Can I return a 'dead' bat for a refund?

moonball

Re: Can I return a 'dead' bat for a refund?

Seniorplayer

Re: Can I return a 'dead' bat for a refund?

ProCricketer1982

Re: Can I return a 'dead' bat for a refund?

skip1973

Re: Can I return a 'dead' bat for a refund?

ProCricketer1982

Re: Can I return a 'dead' bat for a refund?