B3 has a no quibble guarantee. So you can return them no questions asked...... Other bats not so easily.
I had a gray nics powerbow extreme that was a plank. Complained to gray nics. They said "knock it in" spent about 12hrs on it and had 15 nets with it and it was still a plank.
Gray nics said return it and we'll have a look.
2 weeks later I got an email claiming the bat was fine in there opinion, so they hadnt done anythjng with it and on its way back. .
You could tell they'd re pressed it, used steam to get the edge indents back to shape(inclding a few burnt sections) and all new stickers to replace the old ones that were marked and cracked from nets.
It was still a plank. And still is(sat in our net club bag). I'm more disgusted that gray nics denied touching it than actually them not replacing it to be honest.
Bad service.
That's a good service from B3. They must have a lot of confidence in their bats as this is a slightly unusual stance to take, but very good for the consumer!
I know I go on about hand-picking quite a lot on this forum, but this is a major reason why we do it. Sending a customer a "plank" is not in anyone's best interests and they present problems when it comes to returns. It is not covered in the warranties, so ultimately it's at the discretion of the retailer/bat maker if they choose to refund or replace such a bat. My guess would be that most wouldn't do it, which is a shame, especially as it's the kind of thing that can be avoided through hand-picking. You could argue that it's a manufacturing fault, so should be covered, but as it's a subjective thing, and as the bat may well improve and "open up" over time, it's a tough sell to any bat maker/retailer.
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Topic: Can I return a 'dead' bat for a refund? (Read 6758 times)