Just seen this thread. Didn't realise it existed which is why I started the other one.
I think it's a very good offer to be honest and I have contacted Roger more about this service. Which the reply I got was when you go and see him he makes the bat within a day or two, so I guess you don't actually see it being made etc... But you probably just go and select the cleft you want etc...
Think I may take him up on this offer as my last Solitaire was a gun and now I'm regretting selling it to my club.