I've got the easi load wheelie (one below the duplex) and it's the same. Bit annoying but I just use a wash bag in one of the pockets.
Have you tried to stand yours up yet, I'm not convinced it's very steady so I've taken the bamboo cane things and the plastic end sections out so it fits better in my car.
Since I only paid about £40 off kickback a couple of months ago I'm still quite pleased as it's a good looking bag and fits all my kit in.
I haven't used it yet, got it yesterday and was playing the whole day at home. However, I did put my kit to see how it fits etc and it was very good actually, it did stand up properly.
Hmm I though Bamboo canes were just there for packaging, I literally threw them in garage will go home and see it again lol.
Fair enough, I'm quite because I paid £57 for it and whereas if I get it from UK I would had to pay £75 + £50 +customs so not sure how but I got it very cheap locally in Canada