Topic: Pro Direct... watch out (Read 6325 times)

tim2000s · « **on:** August 11, 2012, 02:07:49 AM »

I seem to have been charged by pro-direct for something I don't believe I ordered. It may be something I cancelled, but in the meantime, if you have an account, be aware...

Kulli · « **Reply #1 on:** August 11, 2012, 09:38:12 AM »

Charged me for a GM 909 Icon I cancelled months ago, likely be less hassle to sell it on here/eBay than try and return it.

ItsJustCricket · « **Reply #2 on:** August 11, 2012, 09:46:25 AM »

Quote from: tim2000s on August 11, 2012, 02:07:49 AM

I seem to have been charged by pro-direct for something I don't believe I ordered. It may be something I cancelled, but in the meantime, if you have an account, be aware...

But I thought they liked you, Tim?! Sorry to hear about this. The mind boggles by how shocking this firm is. In my humble opinion, they are an embarrassment to our industry and make a mockery of the trade!

Cover_Drive · « **Reply #3 on:** August 11, 2012, 10:19:05 AM »

The way there website looks, how pictures etc are they seem extremely professional but very few guys know there dark side!

GarrettJ · « **Reply #4 on:** August 11, 2012, 12:13:24 PM »

they are a complete joke.

I told the man on the phone when i had my latest run in with them on the pads.

Last night i went to place another order ..... pads and gloves but decided against it.

I'll wait until i see another firm doing a discount and pay a little extra.

ItsJustCricket · « **Reply #5 on:** August 11, 2012, 12:42:49 PM »

Quote from: GarrettJ on August 11, 2012, 12:13:24 PM

they are a complete joke.

I told the man on the phone when i had my latest run in with them on the pads.

Last night i went to place another order ..... pads and gloves but decided against it.

I'll wait until i see another firm doing a discount and pay a little extra.

John, out of interest, what did the man on the end of the phone say? Was he apologetic at least?

Outlaw · « **Reply #6 on:** August 12, 2012, 11:31:42 AM »

Are they that bad? I want the Adidas adipure pads off there as the are on offer a lot cheaper than anywhere else but reading bad reviews has started to put me off!

jimba101 · « **Reply #7 on:** August 12, 2012, 11:33:18 AM »

Quote from: Outlaw on August 12, 2012, 11:31:42 AM

Are they that bad? I want the Adidas adipure pads off there as the are on offer a lot cheaper than anywhere else but reading bad reviews has started to put me off!

If they have them in stock you'll be fine, just abit of a lottery

GarrettJ · « **Reply #8 on:** August 13, 2012, 08:26:56 PM »

Quote from: ItsJustCricket on August 11, 2012, 12:42:49 PM

John, out of interest, what did the man on the end of the phone say? Was he apologetic at least?

the poor lad couldnt say much, i even told him that i could point him to several threads on the interent which talk about how rubbish the company is and to his credit he took down the link i gave him (or least pretended to). He was getting a little flustered so i let it go and he said he would find out why it happened and would email me. I told him that i would be dead before i received such an email and i put hte phone down ....... for those of you wondering .... im still waiting for the email!

I wonder if there is any trade body you can report them to for consistently not honouring transactions or sending out wrong orders ....

GarrettJ · « **Reply #9 on:** August 13, 2012, 08:39:02 PM »

found some interesting reviews on here ... more about the soccer (cant take them seriosuly calling it this) shop though

http://www.reviewcentre.com/reviews172041.html

this bloke oredered a Chase and got an Adidas!!!!

http://www.pakpassion.net/ppforum/archive/index.php/t-122136.html

poor service as far back as 2008 ........... not sure its the same company though!!!

http://www.cricketsupplies.com/forum/topic.asp?TOPIC_ID=11723

I think buyers should be made aware of people's experiences so I think i may link these to their facebook page ... http://www.facebook.com/prodirectcricket

tim2000s · « **Reply #10 on:** August 15, 2012, 03:24:32 PM »

Well it went back today, and I'm pleased that it did. Certainly not the best looking 909 I've ever seen, and for a light bat to have a Pick-Up index of 3 and weigh something in the order of 2lb12-2lb15 is quite remarkable...

petehosk · « **Reply #11 on:** August 15, 2012, 03:45:52 PM »

I had a bit of a saga recently!
I helped out a forum friend who was having issues with his card - so he sent me the dosh and I ordered him a special offer on Pro Direct.
As seems to be normal, this special offer wasn't so special as there were none in stock!!

This was only confirmed once I had paid for it!
So a week or so of waiting and my friend decided that he would prefer to look around and actually chose a bat I had instead. So the bat from Pro Direct was now mine if it ever arrived!

I called them a couple of times and they assured me that they would try to get a time estimate and call me back.......no call back!

So eventually after a couple more weeks I went online to my account and cancelled the order.
Checked it next day and order was cancelled! A week or two later, I was still waiting for the refund and out of the blue I got confirmation that the Icon 909 was dispatched! It arrived yesterday which is kind of annoying considering I cancelled the order

So I will need to send that back as well - decent for �120 posted but I already have enough bats!

tim2000s · « **Reply #12 on:** August 15, 2012, 03:50:19 PM »

Yes, when I had a go at them on the phone, they said, "It's not cancelled unless you get an email confirming cancellation". I asked how that was possible, given that when they had cancelled my orders, I had never received an email.... They couldn't answer.

I suspect there will soon be an offer on Icon 909 bats that will be in stock due to so many being returned...

SaadIjaz · « **Reply #13 on:** August 15, 2012, 03:55:33 PM »

Guys as people have mentioned here, the best way to describe them is a lottery!

Although I must say, I have been lucky so far with them.. Managed to get myself a Salix Pod Pro bag for �29.99, Some Puma Pads for �56 (worth 85) and a few bits and bobs.. All delivered in time..

I have although in the past seen their stock not being available but for a best resort I have avoided placing any orders.

petehosk · « **Reply #14 on:** August 15, 2012, 04:02:23 PM »

I am not knocking the goods really - anything I have got from them has been decent enough.
It's more about the lack of follow through from their customer services people, and also when you cancel and order online through your Pro Direct account and it is in a status of Cancelled, you kind of expect it to be cancelled?

So it's more about the processes and service they deliever sometimes.

Author Topic: Pro Direct... watch out (Read 6325 times)

tim2000s

Pro Direct... watch out

Kulli

Re: Pro Direct... watch out

ItsJustCricket

Re: Pro Direct... watch out

Cover_Drive

Re: Pro Direct... watch out

GarrettJ

Re: Pro Direct... watch out

ItsJustCricket

Re: Pro Direct... watch out

Outlaw

Re: Pro Direct... watch out

jimba101

Re: Pro Direct... watch out

GarrettJ

Re: Pro Direct... watch out

GarrettJ

Re: Pro Direct... watch out

tim2000s

Re: Pro Direct... watch out

petehosk

Re: Pro Direct... watch out

tim2000s

Re: Pro Direct... watch out

SaadIjaz

Re: Pro Direct... watch out

petehosk

Re: Pro Direct... watch out