Topic: This is what amazing customer service looks like. (Read 10676 times)

fasteddie · « **on:** March 06, 2013, 03:28:48 PM »

Ok, so you may have heard that my H4L Devil exploded at the hands of faste(r)eddie.
Matt, to his amazing credit, agreed to replace it with one of the Tempo's listed on his recent post.

Here, in pictures, is what amazing customer service looks like.

I did a quick side by side comparison with my Aldred Supreme.
The H4L is 2lb 14oz and the Aldred 2lb 13oz. The Aldred has virtually zero concaving and 35mm (ish) edges.

Here you go....

Gently bowed

The Tempo will very soon have a liberal few coats of Salix bat wax applied along with the half grip with GM white control grip on top.

Even though it's only got 4 1/2 grains it pings beautifully and compares very well next to the Aldred. It's pick-up is very light, as light as the Aldred.
Off the mallet it sounds sweet.

I've never had a bat with so few grains. Should it perform different?

fasteddie · « **Reply #1 on:** March 06, 2013, 03:30:47 PM »

First class customer service = repeat business.

Both Matt and Paul have demonstrated British craftsmanship and service at it's best.

Binsy · « **Reply #2 on:** March 06, 2013, 03:44:17 PM »

That's really good customer service from H4L. Presumably you received the Tempo free of charge? Can't complain at that!

toenails97 · « **Reply #3 on:** March 06, 2013, 03:45:25 PM »

Top stuff from matt!

gdb19 · « **Reply #4 on:** March 06, 2013, 03:51:03 PM »

Excellent customer service, I like the look of the tempo's so when my Redback dies I'm pretty sure a H4L will be my next bat.

Optical · « **Reply #5 on:** March 06, 2013, 04:36:05 PM »

Fantastic service. I'm pretty sure I picked that bat up as a part made on a visit to Matt earlier this year. Matt handed it over for me to tap up as he said it was one of the best pinging clefts he had but due to the 4 grains and the knot on the shoulder back it would be a devil.
You have a good one there.

fasteddie · « **Reply #6 on:** March 06, 2013, 05:10:00 PM »

I probably saw it too when I selected my first Tempo, but again one doesn't automatically get excited over 4 grains.

ppccopener · « **Reply #7 on:** March 06, 2013, 05:26:29 PM »

That's brilliant from h4l.having just picked one up on the forum from jason(very honest guy and recommended to deal with) i think im converted along with half the forum.
You cant beat that for service

wilkie113 · « **Reply #8 on:** March 06, 2013, 05:36:17 PM »

It's a service you expect when you purchase a bat, if it breaks within the guarantee it should be replaced. I don't see it as amazing customer service, more as a service that's been upheld when a bat has broken.

Not having a dig or anything just a personal view, looks a nice stick.

tim2000s · « **Reply #9 on:** March 06, 2013, 06:04:18 PM »

Quote from: wilkie113 on March 06, 2013, 05:36:17 PM

It's a service you expect when you purchase a bat, if it breaks within the guarantee it should be replaced. I don't see it as amazing customer service, more as a service that's been upheld when a bat has broken.

Not having a dig or anything just a personal view, looks a nice stick.

I think it depends on the warranty. If it is sold without warranty, as some devils are, then it is amazing customer service.

wilkie113 · « **Reply #10 on:** March 06, 2013, 06:11:44 PM »

Quote from: hell4leather cricket on February 22, 2013, 03:47:03 PM

Due to demand i have a few devil tempos up for grabs.
left to right:

(1) 2.12 oval handle ,toe guard ,tiny pressing cracks on the rh edge and a slightly smaller spine (67mm) than standard tempos ! �125
(2) 2.12 oval handle ,no defects ,was a demo bat for a flat face pressing -�125

(3) 2.14 oval handle ,toe guard ,small knot on the back near the top (pic) -�125
postage in the uk �10
i will add a scuff for free if required as with all devils they come with full h4l warranty but does not cover the defect mentioned

kg bat �110 posted uk
kg sample pads and gloves �55 posted uk

So if the defect wasn't in the toe, it's fully covered. Which is part of a warranty.

fasteddie · « **Reply #11 on:** March 06, 2013, 06:41:59 PM »

Quote from: tim2000s on March 06, 2013, 06:04:18 PM

I think it depends on the warranty. If it is sold without warranty, as some devils are, then it is amazing customer service.

When I emailed Matt he reminded me that when I bought the initial bat it was sold as seen and as such I had forgone my Devil warranty.

As such, it is excellent customer service.

Matt also didn't faff around and make me send in the other bat, nor did he make me wait for another of that shape to be made.

He dealt with it quickly and without any fuss at all.

Matt was superb which is why I made such a strong statement.

If he had been the pedantic, grumpy old stick I would have said, but he was quite the opposite.

wilkie113 · « **Reply #12 on:** March 06, 2013, 06:44:40 PM »

In that case it is extremely good service if the bat was sold as seen.

fasteddie · « **Reply #13 on:** March 06, 2013, 06:46:30 PM »

Quote from: wilkie113 on March 06, 2013, 06:44:40 PM

In that case it is extremely good service if the bat was sold as seen.

Sorry Wilkie, I feel you got set-up there with me forgetting to post the 'sold as seen'.
If fairness I had forgotten and felt embarrassed when Matt reminded me.

Sorry mate!

wilkie113 · « **Reply #14 on:** March 06, 2013, 06:48:53 PM »

Quote from: fasteddie on March 06, 2013, 06:46:30 PM

Sorry Wilkie, I feel you got set-up there with me forgetting to post the 'sold as seen'.
If fairness I had forgotten and felt embarrassed when Matt reminded me.

Sorry mate!

No worries fella!

Author Topic: This is what amazing customer service looks like. (Read 10676 times)

fasteddie

This is what amazing customer service looks like.

fasteddie

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Binsy

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toenails97

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gdb19

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Optical

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fasteddie

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ppccopener

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wilkie113

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tim2000s

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wilkie113

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fasteddie

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wilkie113

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fasteddie

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wilkie113

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